This document provides installation instructions for Unified CCE 11.6(1) ES59. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
_ Sign Up for Email Notification of New Field Notices
_ About Cisco Unified CCE (and Unified CCE Engineering Specials)
_ Unified CCE Compatibility and Support Specifications
_ Unified CCE Engineering Special Installation Planning
_ Installing Unified CCE 11.6(1) ES59
_ Obtaining Technical Assistance
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
11.6(1)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(1) ES59 on
these Unified CCE components:
_
PG (VRU)
Do not install this engineering special on
the following components:
_
Any
other component other than PG (VRU)
Installation of this patch requires the all ICM services to be
shut down during the entire period of installation. It is always recommended to
install this ES during a scheduled downtime.
1. Using the ICM Service Control, stop all
the ICM services running on the system.
2. Launch the Installer provided for ES59 and
follow the instructions on the screen.
3. Using the ICM Service Control, start all
ICM services again.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
_ Resolved Caveats in Unified CCE 11.6(1) ES59
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(1) ES59.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvn75302 |
3 |
pg.vru |
VRU PG garbles UTF-8 variables when decoding them back to ANSI |
Caveats are ordered by severity then defect number.
Defect Number: CSCvn75302
Component: pg.vru
Severity: 3
Headline: VRU PG garbles UTF-8 variables when decoding them back to ANSI
Symptom: Call context variables containing special characters (e.g. ä, Ä, ö,
Ö, ü, Ü, ß) are garbled when decoded by VRU PG.
Conditions: UCCE deployed with CVP. Registry key UseUTF8Encoding is enabled
(this registry is defaulted to disabled). Call flow runs the VRU script.
Workaround: Disabling the registry key UseUTF8Encoding will prevent the
garbling of data, but the call context will not show correctly on the desktop.
Further Problem Description: Contact Cisco TAC for additional information
on Registry key location and manipulation instructions.
|
Identifier |
Severity |
Component |
Headline |
Comments |
ES24 |
3 |
pg.vru |
Calls abandoned in Queue below Abandoned call wait time not counted as Short |
|
You can access current Cisco documentation on the Support pages at the following sites:
_ https://www.cisco.com
_ https://www-china.cisco.com
_ https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
_ P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
_ P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
_ Enterprise and Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
_ Small Business Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
P1 and P2 level problems are defined as follows:
_ P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available./li>
_ P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.