This document provides installation instructions for ICM11.6(1) ES47. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior
This document contains these sections:
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ICM11.6(1)
This section lists the ICM components on which this engineering special can be installed, and those on which it cannot.
ICM10.6(1) ES47 is compatible with and should be installed on these ICM components:
Do not install this engineering special other than PG.
Installation of this patch requires the all ICM services to be stop during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.
• Using the ICM Service Control, stop all the ICM services running on the system
• Launch the Installer provided for ES47 and following the instructions on the screen
• Using the ICM Service Control, start all ICM services again.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.6(1) ES47.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvf99578 |
3 |
PG.cucm |
Call grid stays on finesse agent desktop in reverse transfer scenario |
Defect Number: CSCvf99578
Component: PG.cucm
Severity: 3
Headline: Call grid stays on finesse agent desktop in reverse transfer scenario
Symptom: Call grid remains on finesse agent desktop in reverse transfer scenario
Conditions:
Perform reverse transfer from desktop
Workaround:
Logout and login agent
Further Problem Description:
In case of reverse transfer CTI server call model becomes 1-2-2 but cti server reverted resultant call to first call and call model reported became 1-2-1 while reporting transferred event. This caused wrong call to be reported to survive and caused issue later when agent tries to clear
surviving call.
Defects resolved in previous ES and included in this ES:
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