About this Document


This document provides installation instructions for Unified CCE 11.6(1) ES45. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

Unified CCE 11.6(1) ES45 can be installed on Unified CCE 11.6(1).

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 11.6(1) ES45 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on the following components:

Unified CCE Engineering Special Installation Planning


Launch Installer and follow on screen instructions to install this patch.

Installing Unified CCE 11.6(1) ES45


Uninstall Directions for Unified CCE 11.6(1) ES45


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(1) ES45

This section lists caveats specifically resolved by Unified CCE 11.6(1) ES45.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvk44534

2

outbound

SIP Dialer dialing less calls per second than the configured value

CSCvf72231

3

outbound

Agent reservation call not cleared during reservation timeout

CSCvk32487

4

outbound

Outbound dialer perfmon counter "NumberOfAttemptedCallsPerSecond" is incorrect

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvk44534

Component: outbound

Severity: 2

Headline: SIP Dialer dialing less calls per second than the configured value


Symptom:
SIP Dialer not dialing as per port throttle configured. Dialer dialing less calls per second than the configured value.

Conditions:
SIP Dialer

Workaround:
Configure more CPS than required. Refer to examples in Defect summary.

Further Problem Description:


Defect Number: CSCvf72231

Component: outbound

Severity: 3

Headline: Agent reservation call not cleared during reservation timeout


Symptom:
Outbound agent stuck in RESERVED state with no dialer outbound calls,

Conditions:
In failure case where Dialer doesn't release the SIP port properly

Workaround:
Clear Agent reservation call manually from Agent desktop

Further Problem Description:


Defect Number: CSCvk32487

Component: outbound

Severity: 4

Headline: Outbound dialer perfmon counter "NumberOfAttemptedCallsPerSecond" is incorrect


Symptom:
Outbound dialer perfmon counter "NumberOfAttemptedCallsPerSecond" is incorrect. Instead of providing the calls per second from the dialer, it is sending the total call attempt count, which is the same as provided in the "CallAttemptedCount" perfmon variable. These perfmon variables were added in the 11.5 timeframe.

Conditions:
Normal dialing operation.

Workaround:
Use the calls attempted per half hour in the Dialer_Half_Hour table as an estimate of the number of calls per second.

Further Problem Description:
N/A

 

Resolved Caveats in previous ES and included in Unified CCE 11.6(1) ES45

This section lists caveats which are included in Unified CCE 11.6(1) ES45, but already resolved by previous ES.

Identifier

Severity

Component

Headline

CSCvi85961

3

outbound

Dialer Reserves Agents but Campaign in Locked State due to No Records

 

 

 

 

 

 

 

 

 


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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

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P1 and P2 level problems are defined as follows: