This document provides installation instructions for Unified CCE 11.6(1) ES45. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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Unified CCE 11.6(1) ES45
can be installed on Unified CCE 11.6(1).
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(1) ES45 on these Unified CCE components:
Do not install this engineering special on the following components:
Launch Installer and
follow on screen instructions to install this patch.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(1) ES45.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvk44534 |
2 |
outbound |
SIP
Dialer dialing less calls
per second than the configured value |
CSCvf72231 |
3 |
outbound |
Agent
reservation call not cleared during reservation timeout |
CSCvk32487 |
4 |
outbound |
Outbound
dialer perfmon counter
"NumberOfAttemptedCallsPerSecond" is
incorrect |
Caveats are ordered by severity then defect number.
Defect Number: CSCvk44534
Component: outbound
Severity: 2
Headline: SIP Dialer dialing less calls per second than the configured value
Symptom: SIP
Dialer not dialing as per
port throttle configured. Dialer dialing
less calls per second than the configured value.
Conditions: SIP Dialer
Workaround: Configure more CPS than required. Refer to examples in Defect
summary.
Further Problem Description:
Defect Number: CSCvf72231
Component: outbound
Severity: 3
Headline: Agent reservation call not cleared during reservation timeout
Symptom:
Outbound agent stuck in RESERVED state with no dialer
outbound calls,
Conditions: In failure case where Dialer doesn't
release the SIP port properly
Workaround: Clear Agent reservation call manually from Agent desktop
Further Problem Description:
Defect Number: CSCvk32487
Component: outbound
Severity: 4
Headline: Outbound dialer perfmon counter "NumberOfAttemptedCallsPerSecond" is incorrect
Symptom:
Outbound dialer perfmon
counter "NumberOfAttemptedCallsPerSecond"
is incorrect. Instead of providing the calls per second from the dialer, it is sending the total call attempt count, which
is the same as provided in the "CallAttemptedCount"
perfmon variable. These perfmon
variables were added in the 11.5 timeframe.
Conditions: Normal dialing operation.
Workaround: Use the calls attempted per half hour in the Dialer_Half_Hour table as an estimate of the number of
calls per second.
Further Problem Description: N/A
This section lists caveats which are included in Unified CCE 11.6(1) ES45,
but already resolved by previous ES.
Identifier |
Severity |
Component |
Headline |
CSCvi85961 |
3 |
outbound |
Dialer Reserves Agents but Campaign in Locked State due to No
Records |
|
|
|
|
|
|
|
|
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