About this Document


This document provides installation instructions for Unified CCE 11.6(1) ES38. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

ICM 11.6(1)

Unified CCE Component Support

ICM 11.6(1) ES38 is applicable for all UCCE components which includes

1.     AW distributor

2.     Client AW

3.     Logger

4.     Router

5.     PG

Supported Unified CCE Components

Unified CCE 11.6(1) ES38 is compatible with and should be installed on these ICM components:

 

Pre requisite : ICM 11.6(1) ES34 . ICM 11.6(1) ES38 should be installed after installing ICM 11.6(1) ES34

1.     AW distributor

2.     Client AW

3.     Logger

4.     Router

5.     PG

Unsupported Unified CCE Components

Do not install this engineering special on components other than:

1.     AW distributor

2.     Client AW

3.     Logger

4.     Router

5.     PG

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 11.6(1) ES38


1.     Stop all UCCE services

2.     Uninstall ET patch if any installed

3.  Download ICM 11.6(1) ES34 patch from CCO

4.  Copy the patch to the server where it needs to be installed

5.  Install the patch

6.     Reboot the server

7.     Download the ICM 11.6(1) ES38 patch from CCO

8.     Copy the patch to the server where it needs to be installed

9.     Install the patch

10.    Reboot the server

11.     Start ICM services

Uninstall Directions for Unified CCE 11.6(1) ES38


1.     Stop all UCCE services

2.     go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

3.     Reboot the server

4.     Start all ICM services

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 11.6(1) ES38

This section lists caveats specifically resolved by Unified CCE 11.6(1) ES38.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvj80410

4

install

UCCE 11.6: Websetup fails in HCS environment with multiple Domain Controllers

Detailed list of Resolved Caveats in This Engineering Special


Defect Number: CSCvj80410

Component: install

Severity: 4

Headline: UCCE 11.6: Websetup fails in HCS environment with multiple Domain Controllers


Symptom:
The customer has attempted installing UCCE 11.6 and faced an issue with running Websetup. 04/12/18 13:38:23 Start finding user 140013cti in FindUser 04/12/18 13:38:23 Find User 04/12/18 13:38:23 Find User Info dnDomain = DC=VCCCECUK,DC=GEOCWCN1,DC=ICM 04/12/18 13:38:23 Upn query = 04/12/18 13:38:23 sAMAccountName query = 04/12/18 13:38:23 findUser using sAMAccountName Search for user 140013cti 04/12/18 13:38:23 0 "SadMan::search" "start" 04/12/18 13:38:23 Searching for (&(objectCategory=person)(sAMAccountName=140013cti)) in DC=VCCCECUK,DC=GEOCWCN1,DC=ICM 04/12/18 13:38:23 REDACTED Get auth info from s_AuthTlsIndex 04/12/18 13:38:23 Search for Preference 04/12/18 13:38:23 Set attributes to be returned from search 04/12/18 13:38:23 Execute search -- Initialize the search 04/12/18 13:38:23 Get each row from the result table 04/12/18 13:38:23 Search Over for User 04/12/18 13:38:23 time: 32, function: FindUser sAMAccount Search 04/12/18 13:38:23 SadStatus::addError Cisco_ICM root OU not found REDACTED

Conditions:


Workaround:


Further Problem Description:


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Obtaining Technical Assistance


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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: