This document provides installation instructions for
ICM11.6(1) ES24. It also contains a list of ICM issues resolved by this
engineering special. Please review all sections in this document pertaining to installation
before installing the product. Failure to install this engineering special as
described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM11.6(1)
This section lists the ICM components on which this
engineering special can be installed, and those on which it cannot.
ICM11.6(1) ES24 is compatible with and should be
installed on these ICM components:
Do not install this engineering special other than
Peripheral Gateway(VRU).
Installation of this patch requires the all ICM
services to be stop during the entire period of installation. It is always
recommended to install this ES during a scheduled downtime.
•
Using the ICM Service Control, stop all the ICM
services running on the system
•
Launch the Installer provided for ES24 and following the
instructions on the screen
•
Using the ICM Service Control, start all ICM services
again.
To uninstall this patch, go to Control Panel. Select
"Add or Remove Programs". Find the installed patch in the list and
select "Remove".
Note: Patches have to be removed in the reverse order
in which they were installed. For example, if you had installed patches 3, then
5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in
that order to remove all patches for that product.
This section provides a list of significant ICM
defects resolved by this engineering special. It contains these subsections:
Note: You can
view more information on and track individual ICM defects using the Cisco Bug
Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by
ICM11.6(1) ES24.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvi82564 |
3 |
PG.VRU |
Calls abandoned in Queue below Abandoned call wait time not counted as Short |
Defect Number:
CSCvi82564
Component: PG
Severity: 3
Headline: Calls
abandoned in Queue below Abandoned call wait time not
counted as Short
Symptom: Calls
that are abandoned while in queue but in less time than the value in the
Abandoned call wait time setting in System Settings are not getting tagged with
Call Disposition 7 in the Termination Call Detail table.
They are being tagged a Call Disposition 2.It is be fine to be tagged with a CD of 2 if it is greater
than the abandoned call wait time setting but since it is less, it needs to be
counted as short, ie Call Disposition 7 in the TCD
table.
Conditions: Calls
being abandoned in the queue while
under the Abandoned call wait time setting in System Settings.
Workaround: NA
Further Problem Description:
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