This document provides installation instructions for Unified CCE 11.6(1) ES20. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This
ES Patch can be installed upon bare 11.6(1) ICM/Unified CCE. It can also be
installed upon 11.6(1) ICM/UCCE machine with other ES Patches.
This
ES is supported by UCCE 11.6(1) machines.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 11.6(1) ES20 on these Unified CCE components:
Do not install this engineering special on the following components:
· Router, Logger, AW, PG other than CUCM/Agent PG
Before installing the ES patch:
Close all the UCCE/ICM applications running on the system.
Double click on the ES patch.
Installation window is seen. Click next and accept the licence agreement. Continue clicking next and then click install. Restart the system at the end.
.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 11.6(1) ES20.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvf59905 |
3 |
pg.cucm.jtapi |
Finesse
agents get frozen for 60 seconds while waiting for response to Clear
Connection request |
Caveats are ordered by severity then defect number.
Defect Number: CSCvf59905
Component: pg.cucm.jtapi
Severity: 3
Headline: Finesse agents get frozen for 60 seconds while waiting for response to Clear Connection request
Symptom:
Finesse server not publishing XMPP to agent for WRAPup
when agent and client disconnect at same time. Causing agent desktop to fail.
Conditions: 1. Agent is on a conference call. 2. Agent disconnects the call
from the finesse client desktop. The disconnect() request from JGW to UnifiedCM fails with an exception. But, JGW does not send
any confirmation back PIM. PIMs sends the FailureConf
back to CTI after the default 60secs timeout. 3. Before this 60secs timeout
happens in PIM, customer also disconnects the call and that moved the Agent to WrapUp state. But, Finesse did not process these events for
the Agent because, there was an outstanding ClearConnectionRequest
with CTIServer for that Agent.
Workaround: Restart the agent desktop.
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