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About this Document

This document provides installation instructions for ICM10.5(3) ES36. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

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About Cisco ICM (and ICM Engineering Specials)

ICM Compatibility and Support Specifications

This section provides information to help you understand on which ICM servers ICM11.5(1) ES28 can and should be installed. "these versions/components/servers are supported, and these other ones aren't".

ICM Version Support

·        ICM 10.5(3)

ICM Component Support

Supported ICM Components

ICM10.5(3) ES36 is compatible with and should be installed on these ICM components:

·        Peripheral Gateway (PG)

Unsupported ICM Components

Do not install this engineering special on any of the components other than PG.

ICM Engineering Special Installation Planning

Installing ICM10.5(3) ES36

Installation of this patch requires the Peripheral Gateway to be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime. On a fully Duplex setup, the downtime could be minimized by applying this ES first on the inactive side of the PG (following the instructions specified below) and start it only after shutting down the active side of the PG where this ES has to be applied next. This would be a case of manual failover where the inactive side would go active with this ES patch.

·                Using the ICM Service Control, Stop all the ICM services running on the PG host on which you intend to install this patch.

·                Launch the Installer provided for ICM10.5(3) ES36 and follow the instructions on the screen.

·                Using the ICM Service Control, Start all the ICM services running on the PG host on which you have installed this patch.

Uninstall Directions for ICM10.5(3) ES36

To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html

Resolved Caveats in ICM10.5(3) ES36

This section lists caveats specifically resolved by ICM10.5(3) ES36.

Index of Resolved Caveats

Identifier

Severity

Component

Headline

CSCvg11151

2

pg.opc

PG unable to establish connection with Router after network issue

Detailed list of Resolved Caveats in This Engineering Special

Defect Number: CSCvg11151

Component: pg.opc

Severity: 2

Headline: PG unable to establish connection with Router after network issue

Symptom: After network hint there is a failed realignment and PG is unable to reset and change to an active state. Needed to cycle the pg process on the PG to restore service.

Conditions: Network issue.

Workaround: Cycle the PG process.

Further Problem Description:

Obtaining Documentation

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World Wide Web

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Documentation CD-ROM

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Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

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You can e-mail your comments to bug-doc@cisco.com.

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We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: