This document provides installation instructions for ICM11.6(1)_ES9_24_build_21. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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Explain how this particular patch (service release or engineering
special) is used -- does it play nice with other patches?
Be sure to include ALL of the changes for the files you're delivering, i.e.
all of the info from the release notes of the previous ES which included these
files.
ICM11.6(1)_ES9_24_build_21
ICM11.6(1)_ES9_24_build_21 is compatible with and should be installed on these ICM components:
All ICM components
Do not install this engineering special on any of the following components:
Non ICM components
Installation of this patch requires that all ICM services are shut down during the entire installation process. It is always recommended to install this ES during a scheduled downtime.
·
Using the ICM Service Control, stop all the ICM services running on the
system
This section is where you should include actual step-by-step installation instructions.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
Specification Based Hardware Support
Instruction in this
Engineering Special
Select
and Initialize the Packaged CCE Deployment
The steps for
selecting and initializing your deployment type depend on which deployment type
you are using.
Initialize
the Packaged CCE Deployment Type
When you sign
into Unified CCE Administration for the first time, you are prompted to enter
information and credentials for the components in your deployment. Packaged CCE
uses this information to configure the components and build the System
Inventory.
Procedure
Step
1:
On the Deployment page, select the instance from the Instance drop-down list. You must be a member of the
Setup security group for the instance you select. Click Next.
Note
The system does not support IP address change. Use the hostname if
you foresee a change in IP address. This is applicable for all the Hostname/ IP Address fields.
Step
2:
On the VM Host page, enter the IP address, Username, and
Password for the VMware hosts for Side A and Side B. Select the hardware layout
type as Tested Reference Configuration or
Specification Based Hardware.
Click Next.
The VMware hosts are the two servers on which ESXi is installed. The username and password fields are the
host login names and passwords configured in ESXi.
Packaged CCE
validates the hosts in your deployment.
•
If you select Tested
Reference Configuration and click Next,
the system checks if the hardware is supported UCS hardware and verifies if the
VMs are configured as per the reference design. If the validation is
successful, the Credentials page
opens.
•
If you select Specification
Based Hardware and click Next,
the system validates the hardware specifications of the VMware host and
verifies if the VMs are configured as per the reference design. If the
validation is successful, click Next to
open the Credentials page. See the Virtualization
for Cisco Packaged CCE at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/pcce_virt_index.html
for hardware specifications.
•
If the validation fails, click Update Hosts to go back to the VM Hosts page and edit the values. Click Retry to run the validation with existing values.
Note
• Datastores
used by Cisco VMs should not be shared or used by other third-party VMs.
• Packaged CCE core components include:
• Unified CCE Rogger
• Unified CCE AW/HDS/DDS
• Unified CCE PG
• Unified CVP Server
• Unified CVP OAMP Server
• UnifiedIntelligence
Center Publisher
• Finesse
VM
annotations are used to identify Packaged CCE core component VMs. Do not change
the default annotations of any of the core component VMs. The following terms
are reserved for core component annotations: Cisco, Finesse, CUIC, and CVP. Do
not use these reserved terms in the annotations of any of the non-core
component VMs.
Step
3
On the Credentials page, enter the specified information for each
component in your deployment. After entering information for a component, click
Next.
The system validates the credentials you entered
before prompting you for the next component's information.
|
Component |
Information Required |
|
Unified CM |
Either: •
The Unified CM Publisher for an on-box Unified
Communications Manager deployment.
•
The Unified CM Publisher Name and IP address
for an external Unified Communications Manager deployment.
Note Only a single Unified CM cluster can be
integrated to a single Packaged CCE
deployment. AXL username and password. |
|
Unified CVP |
Unified CVP
Server (Side A) username and password. Unified CVP Server (Side B) username
and password. |
|
Unified CCE
AW-HDS-DDS |
Unified CCE
Diagnostic Framework Service domain, username, and password. These
credentials must be for a domain user who is a member of the Config security group for the instance, and valid on all
Unified CCE components in your deployment (the Side A and Side B Unified CCE Roggers, PGs, and AW-HDS-DDSs). |
|
Unified
Intelligence Center |
Unified
Intelligence Center Administration application username and password.
Identity Service Administration username and password. |
|
Finesse |
Finesse
Administration username and password. |
Step
4
On the Settings page, select the following:
•
Select the codec used for Mobile Agent calls
from the Mobile Agent Codec drop-down
menu. The
codec
you select must match the codec specified on the voice gateways.
•
If you have an external Unified Communications
Manager, select the Unified CM Subscribers to which the Side A and Side B
Unified CCE PGs connect from the Side
A Connection and Side
B Connection drop-down menus.
•
For the Automatically
create service accounts check box, either:
◦Leave
the check box checked if you want automated initialization to create the
service accounts
in
Active Directory.
These
accounts will be created and added to the Service group.
◦Uncheck
the check box if you want to use an existing Active Directory account. Enter
the username and password for an existing Active Directory user in the same
domain as the Packaged CCE servers.
This
account will be added to the Service group.
Click Next.
◦The deployment is
initialized. The Details dialog
box displays the status of the automated initialization tasks.
Step 5
After the
automated initialization tasks complete, click Done. The System
Inventory opens. If one of the automated initialization
tasks fails, correct the errors and then click Retry.
If the retry is
successful, the automated initialization continues.
For some task
failures, all completed tasks must be reverted before the task can be retried.
You see a message informing you that the system needs to be reverted to a clean
state.
Click OK, and then after the system is in a clean state,
click Start Over.
Note
: For complete documentation pleases refer to the Package CCE
Specification Based Hardware_01
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