This document provides installation instructions for ICM11.6(1) ES4. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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This ES changes the SADLib Active Directory interface library to allow it to properly receive and process results from Active Directory searches that contain more than 2000 records.
Specifically, in the case of defect CSCvg33401,
organizations that had Active Directory schemas with more than 1000
existing Organizational Units (OU) prior to the installation of Unified CCE, or
that contained
more than 1000 existing OUs and then deleted and recreated the Cisco_ICM root OU, experienced authentication failures
in the WebSetup web application and malfunctions in
the Domain Manager tool. This resulted in the failure to display an existing Cisco_ICM OU.
The new logic
implemented in ES 4 remedies these issues by utilizing paging to allow SADLib
to handle these large datasets without error.
As this patch upgrades a core library, stop all ICM
services running on a server before proceeding with the patch
installation.
Install the ES during a scheduled maintenance window.
ICM 11.6(1)
Install this patch on all
compatible ICM servers that host the affected web application
or the Domain Manager. This includes any Admin Client hosts.
This patch is
supported on all ICM components.
· Using the ICM
Service Control, stop all the ICM services running on the system.
· Launch the Installer
provided for ES 4 and follow the instructions on the
screen.
· Using the ICM Service Control, start required ICM services again.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Remove patches in the reverse order of which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, uninstall patches 10, 5, and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.6(1) ES4.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvg33401 |
2 |
aw.tools |
ICM
domain manager and Websetup not accessible |
Defect Number: CSCvg33401
Component: aw.tools
Severity: 2
Headline: ICM domain manager and Websetup not accessible
Symptom:
1.
Domain manager does not list any Cisco_ICM OU
structure
2.
Unable to login to Web setup
Conditions: Active Directory schemas with more than 1000 OUs and Cisco ICM
configured after 1000th OU
Workaround: None
Further Problem Description: Organizations that have Active Directory schemas
that contain more than 1000 existing Organizational Units (OU) prior to the installation
of UCCE, or contain more than 1000 existing Organizational Units and delete
then recreate the Cisco_ICM root OU, will experience
authentication failures in the WebSetup web
application and malfunctions in the Domain manager tool resulting in the
failure to display an existing Cisco_ICM OU.
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