This document provides installation instructions for ICM10.5(3) ES23. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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This section provides information to help you understand on which ICM servers ICM10.5(3) ES23 can and should be installed. "these versions/components/servers are supported, and these other ones aren't".
This section
lists the ICM components on which this engineering special can be installed,
and those on which it cannot.
ICM10.5(3) ES23 is compatible with and should be installed on these ICM components:
Do not
install this engineering special on any component other than Router.
• Using the
ICM Service Control, stop all the ICM services running on the system
•
Launch the Installer provided for ES23 and follow the instructions on the
screen.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM10.5(3) ES23.
Caveats in this section are ordered by ICM component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCve03977 |
2 |
router |
ICM
Router is populating non-zero value from previous interval during the
mid-night data reset |
|
CSCuu75122 |
3 |
router |
DST
change caused loss of calltype hh
but did not impact routecalldetail |
Caveats are ordered by severity then defect number. .
Defect Number: CSCve03977
Component: router
Severity: 2
Headline: ICM Router is populating non-zero value from previous interval during the mid-night data reset
Symptom:
"RouterAnsInterval", "RouterMaxCallsQueued" and "RouterMaxCallWaitTime"
in the Skill Group Interval table have incorect
values, causing reports based on those field to be incorrect.
Conditions: When performing data reset at mid-night.
Workaround: no workaround
Further Problem Description: Likely to show false data at midnight reset on
DST. Defect CSCuu75122 reopened, as part of that DST changes will be handled. One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will give you the version of the
tested base release you may install a given ES over. Be sure to read the
release notes or Readme file before running the patch installer.
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Defect Number: CSCuu75122
Component: router
Severity: 3
Headline: DST change caused loss of calltype hh but did not impact routecalldetail
Symptom:
Missing call type half hour on DST time change while after the RCD/TCD are
preserved.
Conditions: Running UCCE 8.5.4
Workaround: none
Further Problem Description: none One
or more of the following links will take you to an emergency patch called an Engineering
Special or ES. If you are not directly experiencing this problem, we encourage
you to select or wait for a formally tested fix in an upcoming major, minor, or
maintenance release. Installing any interim emergency patch or ES on a
production system poses a risk of instability due to the limited testing it
receives. If you believe you are currently experiencing this problem and you
cannot wait for a later release, please select the link for the ES built for
your system. To identify the base version for this ES, please remove _ES?? from
the version name listed below. That will give you the version of the tested
base release you may install a given ES over. Be sure to read the release notes
or Readme file before running the patch installer.
<hr size=2 width="100%" align=center>
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