This document provides installation instructions for ICM11.5(1) ES16. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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11.5(1)
ICM11.5(1) ES16 is compatible with and should be installed on these ICM components:
Do not install this engineering special on any of the components other than:
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.5(1) ES16.
|
Identifier |
Severity |
Component |
Headline |
|
CSCva35830 |
2 |
logger |
Error "Delete of SkillGroupMember failed" when reskilling agent |
Defect Number: CSCva35830
Component: logger
Severity: 2
Headline: Error "Delete of SkillGroupMember failed" when reskilling agent
Symptom: Agent re-skill related configuration updates fail intermittently with config error popup "Delete of SkillGroupMember failed" Router, logger and AW are out of sync wrt the agent's skill group membership.
Conditions: Reskilling with multiple ADD and DELETE operations and Agent to skill group mapping in same commit to logger.
Workaround: 1) exit_router (or) 2) Add dummy skill group and then try to remove a skill group mapping. For e.g if you want to remove two agents, make sure you add two dummy skill groups and then try to remove.
Further Problem Description:
Defect Number: CSCvc28185
Component: dbconfig
Severity: 3
Headline: PCCE Validation fails due to FQDN being too long
Symptom: PCCE Deployment validation is showing alerts for the AW servers regarding the PG hostnames (PeripheralGatewayAddressesTask).
This is because the DB entry for the server name is now populated with FQDN+port number.
Conditions: PCCE 11.5(1)
This only occurs if the FQDN+Port number is longer than 32 characters total.
Workaround: Use shorter hostnames so the FQDN + Port number is a string of length shorter than 32 characters.
Further Problem Description:
Defect Number: CSCvd27955
Component: dbconfig
Severity: 6
Headline: PCCE doesn't support the domain name with leading digits
Symptom: PCCE validation fails if the domain name has leading digits.
Conditions: The domain name has leading digits.
Workaround: None.
Further Problem Description:
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