About this Document
This document provides installation instructions for ICM10.5(1)
ES27. It also contains a list of ICM issues resolved by this engineering
special. Please review all sections in this document pertaining to installation
before installing the product. Failure to install this engineering special as
described may result in inconsistent ICM behavior.
This document contains these sections:
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About Cisco ICM (and ICM Engineering Specials)
ICM Compatibility and Support Specifications
ICM Version Support
ICM 10.5(3)
ICM Component Support
Supported ICM Components
ICM 10.5(3) ES15 is compatible with and should be installed on
these ICM components:
Unsupported ICM Components
Do not install this engineering special on any of the following
components other than:
ICM Engineering Special Installation Planning
Installing
ICM10.5(3) ES15
Installation of this patch requires the Distributor service to beå shutdownå during
the entire period of installation. It is always recommended to install this ES
during a scheduled downtime.
á Usingå the
ICM Service Control, Stop the Distributor component and all other UCCE components.Close the service
control.
áLaunch the Installer provided for ES15 and following the
instructions on the screen
áUsingå the
ICM Service Control, Start the UCCE services again.
Uninstall Directions for ICM10.5(3) ES15
To uninstall this patch, go to Control Panel. Select "Add or
Remove Programs". Find the installed patch in the list and select
"Remove".
Note: Patches have to be removed in the reverse order in which
they were installed. For example, if you had installed patches 3, then 5, then
10 for a product, you will need to uninstall patches 10, 5 and 3 in that order
to remove all patches for that product.
Resolved Caveats in this Engineering Special
This section provides a list of significant ICM defects resolved
by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM
defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
Resolved Caveats in ICM10.5(3) ES15
This section lists caveats specifically resolved by ICM10.5(3)
ES15.
Index of Resolved Caveats
Identifier |
Severity |
Component |
Headline |
CSCur57512 |
2 |
db.HDS |
Nightly Index Reorg will block tables from all other tasks for
hours |
|
|
|
|
Detailed list of Resolved Caveats in This Engineering Special
Defect Number: CSCur57512
Component: db.HDS
Severity: 2
Headline: Nightly Index Reorg will block tables from
all other tasks for hours
Symptom: Reports are not returning data. Simple queries against the
HDS fail
Conditions: Nightly Index Reorg job is running as part of the TCD
Purge This condition has been seen to last for 7 hours. In the attached screen
shot, it has lasted for 11,000 seconds - roughly 3 hours.
Workaround: Lower the amount of data that is retained.
Further Problem Description:
Obtaining Documentation
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Ordering Documentation
Cisco documentation is available in the following ways:
Documentation Feedback
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You can e-mail your comments to bug-doc@cisco.com.
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We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical
assistance. Customers and partners can obtain documentation, troubleshooting
tips, and sample configurations from online tools. For Cisco.com registered
users, additional troubleshooting tools are available from the TAC website.
Cisco.com
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This highly integrated Internet application is a powerful, easy-to-use tool for
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Cisco.com provides a broad range of features and services to help
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Through Cisco.com, you can find information about Cisco and our networking
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issues with online technical support, download and test software packages, and
order Cisco learning materials and merchandise. Valuable online skill
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Customers and partners can self-register on Cisco.com to obtain
additional personalized information and services. Registered users can order
products, check on the status of an order, access technical support, and view
benefits specific to their relationships with Cisco.
To access Cisco.com, go to: http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need
technical assistance with a Cisco product or technology that is under warranty
or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4)
problem, contact TAC by going to the TAC website: http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly
find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online
resources, Cisco.com registered users can open a case online by using the TAC
Case Open tool at the following website: http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2)
problem, contact TAC by telephone and immediately open a case. To obtain a
directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows: