About this Document


This document provides installation instructions for ICM11.5(1) ES12. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

Signup to Receive Email Notification of New Field Notices


The Product Alert Tool offers you the ability to set up one or more profiles that will enable you to receive email notification of new Field Notices, Product Alerts or End of Sale information for the products that you have selected.

The Product Alert Tool is available at http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice

About Cisco ICM (and ICM Engineering Specials)


This engineering special introduces the CLID masking feature at the enterprise ICM level in Unified ICM, along with the ability for the Cable and Wireless NIC (CWC NIC) to carry the value of the CLID presentation restricted indicator value as received from the SS7 / C7 network, via a special Expanded Call Context (ECC) variable.

For more details, please refer to the appropriate sections in the Cable and Wireless Network Interface Controller SMGS (System Manager’s Guide Supplement)

ICM Compatibility and Support Specifications


ICM Version Support

ICM Component Support

Supported ICM Components

ICM11.5(1) ES12 is compatible with and should be installed on these ICM components:

Unsupported ICM Components

Do not install this engineering special on any other component other than the Router.

ICM Engineering Special Installation Planning


You should consider installing or uninstalling this patch only during a maintenance window, since it targets the Router node. This engineering special contains changes to the following files – Router.exe, Router.pdb, Cwcnic.exe and Cwcnic.pdb

Installing ICM11.5(1) ES12


 

 

Please note: On a fully duplexed setup, install the ES first on one side of the router (example Side A) and start it only after shutting down the other side (Side B) where ES has to be installed next. After installing the ES on the second side, the router process on that side can be started without shutting down the first side. This will get the system back to duplex mode.

Uninstall Directions for ICM11.5(1) ES12


To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Please note: On a fully duplexed setup, remove the ES first on one side of the router (example Side A) and start it only after shutting down the other side (Side B) where ES has to be removed next. After uninstalling the ES on the second side, the router process on that side can be started without shutting down the first side. This will get the system back to duplex mode.

Resolved Caveats in this Engineering Special


This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in ICM11.5(1) ES12

This section lists caveats specifically resolved by ICM11.5(1) ES12.

Index of Resolved Caveats

Identifier

Severity

Component

Headline

CSCvc60073

6

router

Ability for ICM to use the CLI presentation restriction passed by the C7/SS7 network

Detailed list of Resolved Caveats in This Engineering Special


Defect Number: CSCvc60073

Component: router

Severity: 6

Headline: Ability for ICM to use the CLI presentation restriction passed by the C7/SS7 network


Obtaining Documentation


The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
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We appreciate your comments.

Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: