This document provides installation instructions for ICM11.5(1) ES10. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM 11.5(1)
Peripheral Gateway and CTI Server
NA
• Stop ICM services.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.5(1) ES10.
Caveats in this section are ordered by ICM component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvd91157 |
2 |
cg.ctiserver |
CTIOS 11 cannot send DTMF digits to CTISVR 11.5 - support exception |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.
Defect Number: CSCvd91157
Component: cg.ctiserver
Severity: 2
Headline: CTIOS 11 cannot send DTMF digits to CTISVR 11.5 - support exception
Symptom: A customer with a support exception to run CTIOS 11 with UCCE 11.5 (CTISVR and all components are running 11.5) has found an issue where the CTIOS client is unable to send DTMF digits. The following error is presented in the logs of CTISVR: 11:57:07:767 cg4A-ctisvr Invalid Enterprise CTI message received from session: 3 (client CTIOSServer at (x.x.x.x:56573)), type: SEND_DTMF_SIGNAL_REQ, error: E_CTI_INVALID_TAG_FOR_MSG_TYPE, field: ActiveConnDeviceID. 11:57:07:768 cg4A-ctisvr Trace: ################################################# 11:57:07:768 cg4A-ctisvr Trace: ###!!!Invalid Message INGORE and CONTINUE !!!### 11:57:07:768 cg4A-ctisvr Trace: ################################################# 11:57:07:768 cg4A-ctisvr Session 3: MsgType:FAILURE_CONF (InvokeID:0xc3 Status:E_CTI_INVALID_TAG_FOR_MSG_TYPE )
Conditions: In normal environments, CTIOS 11 is not supported with CTISVR 11.5, this is a support exception for this customer explicitly.
Workaround: Use the phone to send DTMF for non-mobile agents, for mobile agents, no workaround is available.
Further Problem Description:
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