This document provides installation instructions for ICM11.0(2) ES10. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM 11.0(2)
ICM11.0(2) ES10 is compatible with and should be
installed on these ICM components:
Do not install this engineering special on any of
the components other than:
·
Installation of this
patch requires the all ICM services to be shutdown during the entire
period of installation. It is always recommended to install this ES during a
scheduled downtime.
·
Using the ICM
Service Control, stop all the ICM services running on the system
·
Launch the Installer
provided for ES10 and following the instructions on the screen
·
Using the ICM
Service Control, start all ICM services again.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.0(2) ES10.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Identifier |
Severity |
Component |
Headline |
CSCuw75550 |
6 |
install |
Sadlib
does not support Global Catalog |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCuw75550
Component: install
Severity: 6
Headline: Sadlib does not support Global Catalog
Symptom:
UCCE and PCCE interacts with AD when in example you create a supervisor or you
associate an agent with a supervisor user already created in AD. This works
fine. However, if customer has a complicated AD structer with many subdomains,
this operations can take quite long time as normal LDAP search returns whole
sub domain tree. In case customer has global catalog configured in their AD, if
we can query the port 3268, LDAP doesn;t return the whole subdomains and simply
returns the searched user. However, in our current sadlib code, or on our PCCE,
UCCE we do nto have any option to select if we want to use global catalog.
Conditions: AD with many subdomains AD configured with global catalog
Workaround: redirecting the port 389 to 3268 for the LDAP requests coming
from PCCE
Further Problem Description: One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited testing
it receives. If you believe you are currently experiencing this problem and you
cannot wait for a later release, please select the link for the ES built for
your system. To identify the base version for this ES, please remove _ES?? from
the version name listed below. That will give you the version of the tested
base release you may install a given ES over. Be sure to read the release notes
or Readme file before running the patch installer.
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