About this Document


This document provides installation instructions for ICM11.0(2) ES10. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

Signup to Receive Email Notification of New Field Notices


The Product Alert Tool offers you the ability to set up one or more profiles that will enable you to receive email notification of new Field Notices, Product Alerts or End of Sale information for the products that you have selected.

The Product Alert Tool is available at http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice

About Cisco ICM (and ICM Engineering Specials)


ICM Compatibility and Support Specifications


ICM Version Support

ICM 11.0(2)

ICM Component Support

Supported ICM Components

ICM11.0(2) ES10 is compatible with and should be installed on these ICM components:

Unsupported ICM Components

Do not install this engineering special on any of the components other than:

ICM Engineering Special Installation Planning


Installing ICM11.0(2) ES10


·         Installation of this patch requires the all ICM services to be shutdown during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.

·         Using the ICM Service Control, stop all the ICM services running on the system

·         Launch the Installer provided for ES10 and following the instructions on the screen

·         Using the ICM Service Control, start all ICM services again.

 

Uninstall Directions for ICM11.0(2) ES10


To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in ICM11.0(2) ES10

This section lists caveats specifically resolved by ICM11.0(2) ES10.

Index of Resolved Caveats

Caveats in this section are ordered by ICM component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.

Identifier

Severity

Component

Headline

CSCuw75550

6

install

Sadlib does not support Global Catalog

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.


Defect Number: CSCuw75550

Component: install

Severity: 6

Headline: Sadlib does not support Global Catalog


Symptom:
UCCE and PCCE interacts with AD when in example you create a supervisor or you associate an agent with a supervisor user already created in AD. This works fine. However, if customer has a complicated AD structer with many subdomains, this operations can take quite long time as normal LDAP search returns whole sub domain tree. In case customer has global catalog configured in their AD, if we can query the port 3268, LDAP doesn;t return the whole subdomains and simply returns the searched user. However, in our current sadlib code, or on our PCCE, UCCE we do nto have any option to select if we want to use global catalog.

Conditions:
AD with many subdomains AD configured with global catalog

Workaround:
redirecting the port 389 to 3268 for the LDAP requests coming from PCCE

Further Problem Description:
One or more of the following links will take you to an emergency patch called an Engineering Special or ES. If you are not directly experiencing this problem, we encourage you to select or wait for a formally tested fix in an upcoming major, minor, or maintenance release. Installing any interim emergency patch or ES on a production system poses a risk of instability due to the limited testing it receives. If you believe you are currently experiencing this problem and you cannot wait for a later release, please select the link for the ES built for your system. To identify the base version for this ES, please remove _ES?? from the version name listed below. That will give you the version of the tested base release you may install a given ES over. Be sure to read the release notes or Readme file before running the patch installer.

 

Obtaining Documentation


The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: