This document provides installation instructions for ICM10.5(2) ES46. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
The Product
Alert Tool offers you the ability to set up one or more profiles that will
enable you to receive email notification of new Field Notices, Product Alerts
or End of Sale information for the products that you have selected.
The Product
Alert Tool is available at http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
ICM 10.5(2)
ICM10.5(2) ES46 is compatible with and should be installed on these ICM components:
Do not install this engineering special on any of the components other than:
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM10.5(2) ES46.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCuu78331 |
2 |
pg.cucm |
Agent
goes to NOT READY when call drops before/after CVP RNA timeout |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCuu78331
Component: pg.cucm
Severity: 2
Headline: Agent goes to NOT READY when call drops before/after CVP RNA timeout
Symptom:
Agent goes to NOT READY state when the call drops before/after CVP RNA timeout.
Conditions: UCCE with CVP as routing client. Agent Desk Setting with RONA timer
> CVP RNA and RONA Dialed Number empty. Sequence is RequeryResultInd
(CVP-->Router-->OPC-->EAPIM) reaches PIM even before Connection Clear
(CVP-->CUCM-->JGW-->EAPIM). RequeryResultInd
ConnectionClear
Workaround: None
Further Problem Description: RequeryResultInd ConnectionClear Below logs with above sequence, //Requery result indication from CVP is received before
connection clear, PIM process it and store pending
state for Agent as Not-ready once call is dropped through connection clear.
10:51:07:273 PG1A-pim1 Trace: dtRequeryResultInd: RTRCallKey=151363.101 netTargID=0
ASTID=5319 Result=7 CallID=16784618 10:51:07:273
PG1A-pim1 Trace: SetAgentNotReadyForRequeryRNA -
Setting PendingRingNoAnswerState to TRUE for CallID=16784618, AgentSTID=5319
10:51:07:275 PG1A-pim1 Trace: ConnectionCleared:
CID=16784618 ConnDevID=106106/0 ReleasingDev=106106/0
LocalConn=-1
Cause=-1UniqueID=0000000000001CEA01429E4400000000 DevTgDevStr=106106
10:51:07:275 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC CallID
= 16784618 DeviceID = 106106 DeviceType
= Static ReleasingDevice = 106106 LocalState
= NONE Cause = EC_NONE // PIM does not have agent state trace enabled, But this
can be seen from OPC logs. 10:51:07:275 PG1A-opc Trace: CSTA_CONNECTION_CLEARED
(PID=5000): DroppedConn=(CID=16784618,Dev=106106,Type=Static)
ReleasingDev=(DEV)106106 localConnInfo(-1)=CS_NONE
cause=-1 10:51:07:275 PG1A-opc Trace: CSTAConnectionClearedEvent_PD::
CorrData=5241 UniqueID=0000000000001CEA01429E4400000000
10:51:07:275 PG1A-opc Trace: - PID=5000 AGSTID=5319 Periph#=232211
Ext=106106 Group=10557(0x293D) SG#=10557 Priority=0 Dur=0
State=AS_NOT_READY CurrentLine=0 Reason=32767 NetworkTID=0 NumLines=0 AgentObj=0xcb3e58 10:51:07:276 PG1A-opc Trace: SetAgentState: AGSTID=5319 Periph#=232211
MRDomainID=1 SGSTID=5000 SG#=10557(0x293D) OldState=AS_BUSY_OTHER NewState=AS_NOT_READY
Duration=0 CurLine=0 ReasonCode=32767
AgentObj=0xcb3e58 10:51:07:276 PG1A-opc Trace: -
PID=5000 AGSTID=5319 Periph#=232211 Ext=106106 Group=34(0x22)
SG#=34 Priority=0 Dur=0 State=AS_NOT_READY CurrentLine=0 Reason=32767 NetworkTID=0
NumLines=0 AgentObj=0xcb3e58
10:51:07:276 PG1A-opc Trace: SetAgentState:
AGSTID=5319 Periph#=232211 MRDomainID=1
SGSTID=5008 SG#=34(0x22) OldState=AS_BUSY_OTHER NewState=AS_NOT_READY Duration=0 CurLine=0
ReasonCode=32767 AgentObj=0xcb3e58
This can be related to another defect CSCuq74727 One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will
give you the version of the tested base release you may install a given ES
over. Be sure to read the release notes or Readme file before running the patch
installer.
Note
: Agent
state changes to READY after CVP RONA. (Behaviour
change due to CSCuq74727)
ES
|
Identifier
|
Severity
|
Component
|
Headline
|
#3
|
CSCuv50791
|
3
|
pg.cucm
|
Eagt pim does not
retain Agent original state
|
#5
|
CSCuu37604
|
3
|
pg.cucm
|
2
TCD's cut for Agent call
|
#7
|
CSCuv66458
|
2
|
pg.cucm
|
Agent
getting stuck in reserved after abandoned ring
|
#25
|
CSCuw10815
|
3
|
pg.cucm
|
After
PG Cycled call is dropped when agent is part of PQ.
|
#32
|
CSCux98366
|
2
|
pg.opc
|
Interupted wrap-up state makes agent ready for
millisecond
|
#34
|
CSCuz01870
|
2
|
pg.cucm
|
Finesse
Stuck in Offhook state during Transfer to CTI Routepoint
|
#40
|
CSCuy77349
|
3
|
pg.cucm.jtapi
|
Agent
goes disassociated from device after shared line out of service
|
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to: http://www.cisco.com
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website: http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows: