About this Document


This document provides installation instructions for ICM11.0(2) ES9. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

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About Cisco ICM (and ICM Engineering Specials)


This Engineering Special provides the following changes:

·       Resolved bugs:

ICM Compatibility and Support Specifications


ICM Version Support

The installation of this ES is supported on top of Packaged CCE 11.0(2) or Unified CCE 11.0(2) and along with any other ES applicable to 11.0(2).

ICM Component Support

Supported ICM Components

ICM11.0(2) ES9 is compatible with and should be installed on these ICM components:

·       All ICM Components

Unsupported ICM Components

Do not install this engineering special on any of the following components:

·        Other than ICM components.

ICM Engineering Special Installation Planning


Installing ICM11.0(2) ES9


Install this ES during a scheduled downtime

Double click the ES installation file and step through the installation process

Uninstall Directions for ICM11.0(2) ES9


To uninstall this patch:

·       go to Control Panel.

·       Select "Add or Remove Programs".

·       Find the installed patch in the list and select "Remove".

Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in ICM11.0(2) ES9

This section lists caveats specifically resolved by ICM11.0(2) ES9.

Index of Resolved Caveats

Caveats in this section are ordered by ICM component, severity, and then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.

Identifier

Severity

Component

Headline

CSCuy03286

            3

                       dbconfig

                  Adjust the restriction of 32 characters for FQDN host name Live Data

CSCux82494

             6

                                         web.config.api

                                    PCCE needs to support UCS C240 M4

 

 

 

 

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering, i.e. all of the caveats from the release notes of the previous ES which included these files.


Defect Number: CSCuy03286

Component: dbconfig

Severity: 3

Headline: Adjust the restriction of 32 characters for FQDN host name Live Data


Symptom:
When running this command to set livedata, the following error is displayed: admin:set live-data machine-services administrator@domain xxxxxxxxx Warning: failed to retrieve Subscriber FQDN Error:INSERT: failed with following description: error data : name error msg : The machine name is not in the correct format. Valid characters are period (.), underscore (_), dash (-), and alphanumeric. The field must start with alphanumeric. The maximum length is 32. Error: failed to update Machine Service table: invalidInput.invalidMachineName

Conditions:
Use hostname that is greater than 32 characters.

Workaround:
Hostname is 32 characters or less.

Defect Number: CSCux82494

Component: web.config.api

Severity: 6

Headline: PCCE needs to support UCS C240 M4

Symptom: Customers won't be able to switch to PCCE when they are using UCS C240 M4 hardware. 

 

Conditions: Using UCS C240 M4 hardware. 

 

Workaround: None


Further Problem Description:


Obtaining Documentation


The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

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We appreciate your comments.

Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: