This document provides installation instructions for ICM11.0(2) ES3. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM 11.0(2)
ICM11.0(2) ES3 is compatible with and should be installed on these ICM components:
Do not install this engineering special on any of the following components other then:
Installation
of this patch requires the ICM Service to be shutdown during
the entire period of installation. It is always recommended to install this ES
during a scheduled downtime.
· Using the
ICM Service Control, stop the Distributor component and all other UCCE
components.
· Launch
the Installer provided for ES3 and following the instructions on the screen
· Using the
ICM Service Control, start the UCCE services again.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM11.0(2) ES3.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Identifier |
Severity |
Component |
Headline |
CSCuv75904 |
3 |
scripteditor |
Script
Editor crashes with Microsoft hot fixes |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCuv75904
Component: scripteditor
Severity: 3
Headline: Script Editor crashes with Microsoft hot fixes
Symptom:
Script editor crashing if the server has the following hotfixes installed
------------------------- KB3057839 KB3058515 KB3059317 KB3063858
------------------------
Conditions: Microsoft hotfixes for windows 2008 installed on the system
Workaround: Work around: ------------------------ Uninstall the patches
Further Problem Description: One
or more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That will
give you the version of the tested base release you may install a given ES
over. Be sure to read the release notes or Readme file before running the patch
installer.
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Cisco documentation is available in the following ways:
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You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
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P3 and P4 level problems are defined as follows:
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P1 and P2 level problems are defined as follows: