This document provides installation instructions for ICM10.5(2) ES24. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM 10.5(2)
ICM10.5(2) ES24 is compatible with and should be installed on these ICM components:
Do not install this engineering special on any of the following components:
· Using
the ICM Service Control, Stop all the ICM services running on the Router host
on which you intend to install this patch.
· Launch
the Installer provided for ICM 10.5(2) ES 24 and follow the instructions
on the screen.
· Using
the ICM Service Control, Start all the ICM services running on the Router host
on which you have installed this patch.
Removing
this patch requires the Router to be shut down. It is always recommended to
remove this ES during a scheduled downtime. On a fully Duplex setup, the
downtime could be minimized by removing this ES first on the inactive side of
the Router (following the instructions specified below) and start it only after
shutting down the active side of the Router where the ES has to be removed
next. This would be a case of manual failover where the inactive side would go
active with this ES removed.
· Using
the ICM Service Control, Stop all the ICM services running on the PG host on
which you intend to remove this patch.
· From
the system Control Panel, choose Add or Remove Programs to
launch the Un-Installer for ICM 10.5(2) ES24 and follow the instructions
on the screen to remove this patch.
· Using
the ICM Service Control, Start all the ICM services running on the Router host
on which you have removed this patch.
Note:
On a Duplex setup, the above instructions have to be followed on each side
of the Router.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM10.5(2) ES24.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
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Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect
Number: CSCuu67859
Component: router
Severity: 3
Headline: Auto-configure
for Avaya agents fails
Symptom: Agents which are configured in Avaya
are not reflecting in ICMside . Autoconfigure fails . Logger throws the following error
18:34:13:467
la-clgr Trace: Error code is: 74241
18:34:13:467
la-clgr Trace: Message action is: Add (1)
18:34:13:468
la-clgr Trace: Message type is: t_Person
(577)
18:34:13:468
la-clgr Trace: Id field 1 is: 5005
18:34:13:468
la-clgr Trace: Id field 2 is: -1
18:34:13:468
la-clgr Trace: Field number is: 13
18:34:13:469
la-clgr Trace: Thread[3644]: InsertConfig
failed
18:34:13:469
la-clgr Trace: Thread[3644]: ConfigMsg
Type 577, Action 1, Count 5, Version 1, Flags 0
18:34:13:469
la-clgr Trace: Thread[3644]: Config
Transaction for Source 1, TransactionID 2000000117, SequenceNumber 3 has been aborted.
18:34:13:470
la-clgr Trace: Thread[3644]:
Config Error: The department that was selected does
not exist
Conditions: Add
an Agent in Avaya ACD. Login the agent
Workaround: Add
agents manually.
Further Problem Description: PSIRT Evaluation: The Cisco PSIRT has assigned this bug the
following CVSS version 2 score. The Base and Temporal CVSS scores as of the
time of evaluation are: 5/4.1
https://intellishield.cisco.com/security/alertmanager/cvssCalculator.do?dispatch=1&version=2&vector=AV:N/AC:L/Au:N/C:N/I:N/A:P/E:F/RL:OF/RC:C
The Cisco PSIRT has assigned this score based on information obtained from
multiple sources. This includes the CVSS score assigned by the third-party
vendor when available. The CVSS score assigned may not reflect the actual
impact on the Cisco Product. Additional information on Cisco's security
vulnerability policy can be found at the following URL:
http://www.cisco.com/web/about/security/psirt/security_vulnerability_policy.html One or
more of the following links will take you to an emergency patch called an
Engineering Special or ES. If you are not directly experiencing this problem,
we encourage you to select or wait for a formally tested fix in an upcoming
major, minor, or maintenance release. Installing any interim emergency patch or
ES on a production system poses a risk of instability due to the limited
testing it receives. If you believe you are currently experiencing this problem
and you cannot wait for a later release, please select the link for the ES
built for your system. To identify the base version for this ES, please remove
_ES?? from the version name listed below. That
will give you the version of the tested base release you may install a given ES
over. Be sure to read the release notes or Readme file before running the patch
installer.
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