This document provides installation instructions for ICM10.5(2) ES6. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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ICM10.5(2)
ICM10.5(2) ES6 is compatible with and should be installed on these ICM components:
Do not install this engineering special on any of the following components other than:
Installation of this patch
requires all the PG services to be shut down during the entire period of
installation. It is always recommended to install this ES during a scheduled
downtime.
·
Using the ICM
Service Control, Stop all the ICM services on which you intend to install this
patch.
·
Launch the
Installer provided for ES and following the instructions on the screen.
To uninstall this patch, go to Control Panel. Select "Add or
Remove Programs". Find the installed patch in the list and select
"Remove".
Note: Patches have to be removed in the reverse order in which
they were installed. For example, if you had installed patches 3, then 5, then
10 for a product, you will need to uninstall patches 10, 5 and 3 in that order
to remove all patches for that product.
Removing
this patch requires the PG to be shutdown. It is always recommended to remove
this ES during a scheduled downtime. On a fully Duplex setup, the downtime
could be minimized by removing this ES first on the inactive side of the PG
(following the instructions specified below) and start it only after shutting
down the active side of the PG where the ES has to be removed next. This would
be a case of manual failover where the inactive side would go active with ES
removed.
· Using the ICM Service Control,
Stop the PG instance on which you intend to remove this patch.
· From the system Control
Panel, choose Add or Remove Programs to launch the Installer for ES and
following the instructions on the screen to remove this patch.
· Using the ICM Service
Control, Start the PG instance on which you have removed this patch.
Note: On a Duplex setup, the
above instructions have to be followed on each side of the PG.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM10.5(2) ES6.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCus60431 |
2 |
ctios.client |
Supervisor
Desktop - Realtime status tool kit is not working |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCus60431
Component: ctios.client
Severity: 2
Headline: Supervisor Desktop - Realtime status tool kit is not working
Symptom:
Supervisor Desktop- Realtime Status toolkit is not
showing the Status of the Agents.
Conditions: Logout all supervisor Agents. Stop ctios
server and cti server. Start cti
server and ctios server. Log in supervisor agent.
Workaround: Make any config change in supervisor
or team config. Restart ctios
server. (Do not restart cti server or pg).
Further Problem Description: When Ctios server
connects (open_req) to ctiserver,
it needs Agent Team config, which would enable ctios server to classify an Agent as supervisor later when
it receives Agent configuration. CTI server should process and add agent team,
supervisor configuration at startup and should not queue to be processed later.
If CTI server queus this configuration (Agent team,
supervisor) then it is only able to process this configuration when there is
any config change (update) made to this
configuration. Behavior change is due to defect CSCur08077.
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