About this Document


This document provides installation instructions for ICM10.5(2) ES8. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.

This document contains these sections:

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About Cisco ICM (and ICM Engineering Specials)


This Engineering Special is not cumulative with any other Engineering Special, and provides the following changes:

ICM Compatibility and Support Specifications


ICM Version Support

The installation of this ES is supported on top of Packaged CCE 10.5(2) only and along side any other ES applicable to 10.5(2).

ICM Component Support

Supported ICM Components

ICM10.5(2) ES8 is compatible with and should be installed on these ICM components:

Unsupported ICM Components

Do not install this engineering special on any of the following components:

ICM Engineering Special Installation Planning


Installing ICM10.5(2) ES8


Install this ES during a scheduled downtime.
Double click the ES installation file and step through the installation process.

Uninstall Directions for ICM10.5(2) ES8


To uninstall this patch:

  1. Go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list, and select "Remove".

Note: Patches must be removed in the reverse order in which they were installed. For example, if you installed patch 3, patch 5, and then patch 10 for a product, uninstall these patches in the reverse order: patch 10, patch 5, and then patch 3 to remove all patches for that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html


Resolved Caveats in ICM10.5(2) ES8

This section lists caveats specifically resolved by ICM10.5(2) ES8.

Index of Resolved Caveats

Caveats in this section are ordered by ICM component, severity, and then identifier.

Identifier Severity Component Headline
CSCuv74020 3 dbconfig Upgrade PCCE from 9.01 to 10.5(1) - VM validation does not detect NIC
CSCuv87810 3 dbconfig PCCE validation fails when manufacturer name mismatches
CSCuv87581 4 dbconfig Changing Administrator role to NONE escalates privileges

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCuv74020

Component: dbconfig

Severity: 3

Headline: Upgrade PCCE from 9.01 to 10.5(1) - VM validation does not detect NIC


Symptom:
Upgrade PCCE from 9.01 to 10.5(1) - Config dev tool does not correctly detect NIC as Vxmnet3, it appears this happens because the code is case sensitive - so in config development tool NIC shows as UNKOWN

Conditions:
Upgrade PCCE from 9.01 to later version

Workaround:
Modify in VMware the MAC address where everything is lower case: Edit the mac address in vsphere to change it to all lowercase. MacAddress : 00:50:56:00:6B:22 MacAddress : 00:50:56:00:6b:22

Defect Number: CSCuv87810

Component: dbconfig

Severity: 3

Headline: PCCE validation fails when manufacturer name mismatches


Symptom:
PCCE validation fails because of BIOS manufacturer name mismatches.

Conditions:
Manufacturer name on the system is Cisco Systems, Inc. instead of Cisco System Inc

Workaround:
None

Defect Number: CSCuv87581

Component: dbconfig

Severity: 4

Headline: Changing Administrator role to NONE escalates privileges


Symptom:
Admin permissions are still there when adding user via Web administration

Conditions:
1. Add a user in web administration page 2. Add the role 3. Assign administrator permissions to the role 4. Login as the newly created user and verify admin permissions are granted 5. Logout and login with standard admin 6. Remove the role completely. Also same thing is we remove user from the role 7. Login as the affected user. After step 7, admin permissions are still there

Workaround:
Wait 45 minutes when caching is cleared

Obtaining Documentation


The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to: http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows: