This document provides installation instructions for ICM 10.5(1) ES14. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
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10.5(1)
ICM 10.5(1) ES14 is compatible with and should be installed on these ICM components:
· Peripheral Gateway
Do not
install this engineering special on any of the following components
other than:
·
Peripheral Gateway
Installation
of this patch requires the PG to be shut down during the entire period of
installation. It is always recommended to install this ES14 during a scheduled
downtime. On a fully Duplex setup, the downtime could be minimized by applying
this ES14 first on the inactive side of the PG (following the instructions specified
below) and start it only after shutting down the active side of the PG where
ES14 has to be applied next. This would be a case of manual failover where the
inactive side would go active with the new ES14 patch.
· Using the ICM Service Control,
Stop the PG instance on which you intend to install this patch.
· Launch
the Installer provided for ES14 and following the instructions on the screen.
· Using the ICM Service Control,
Start the PG instance on which you have installed this patch.
Note:
On a Duplex setup, the above instructions have to be followed on each side of
the PG.
To uninstall this patch, go
to Control Panel. Select "Add or Remove Programs". Find the installed
patch in the list and select "Remove".
Note: Patches have to be
removed in the reverse order in which they were installed. For example, if you
had installed patches 3, then 5, then 10 for a product, you will need to
uninstall patches 10, 5 and 3 in that order to remove all patches for that
product.
Removing this
patch requires the PG to be shutdown. It is always recommended to remove
this ES during a scheduled downtime.
· Using the ICM Service Control, Stop the PG component
on which you intend to remove this patch.
· From the system Control Panel,
choose Add or Remove Programs to launch the Installer for ES and
following the instructions on the screen to remove this patch.
· Using the ICM Service Control, Start the PG component
on which you have removed this patch.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM 10.5(1) ES14.
Caveats in this section are ordered by ICM component, severity, and then
identifier.
Identifier |
Severity |
Component |
Headline |
CSCup97335 |
3 |
pg.cucm |
PIM
Disconnects updating Agent Attributes |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCup97335
Component: pg.cucm
Severity: 3
Headline: PIM disconnects updating Agent Attributes
Symptom: PIM
disconnects on inactive side of PG. Event occurs stating "process pim1
failed to respond to Node Manager "Are you OK?" message."
Conditions: Occurs on the inactive PG after updating an Agent's attributes
using the CCE Web Administration.
Workaround: None
Further Problem Description:
Caveats resolved earlier and included as part of ICM 10.5(1)
ES14
This
section lists caveats that were resolved earlier to ICM 10.5(1) ES14 and
automatically included as part of the deliverables under this ES
ES # |
Identifier |
Severity |
Component |
Headline |
ES2 |
CSCup40044 |
3 |
pg.opc |
OPC
logs in agent in skill groups which were removed from configuration |
ES2 |
CSCup44715 |
2 |
Router |
Call
variables are not evaluated correctly when executing steps for PQ |
ES2 |
CSCun42350 |
3 |
Router |
Precison
Queue not routing appropriately because agent is not part of PQ |
ES2 |
CSCup27350 |
3 |
Router |
Incorrect
values for ServiceLevelTo5 real time field for Precision Queue |
ES9 |
CSCuq74727 |
3 |
pg.cucm.jtapi |
Agent login
fails after CUCM upgrade to 10.5.2 in UCCE 10.5.1 |
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