This document provides installation instructions for ICM10.5(1) ES11. It also contains a list of ICM issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent ICM behavior.
This document contains these sections:
The Product
Alert Tool offers you the ability to set up one or more profiles that will
enable you to receive email notification of new Field Notices, Product Alerts
or End of Sale information for the products that you have selected.
The Product
Alert Tool is available at http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
10.5(1)
ICM10.5(1) ES11 is compatible with and should be installed on these ICM components:
Do not install this engineering
special on any of the following components other
than:
· Peripheral Gateway
Installing ICM10.5(1)ES11
Installation of this patch requires the PG to be shut down during the entire period of installation. It is always recommended to install this ES11 during a scheduled downtime. On a fully Duplex setup, the downtime could be minimized by applying this ES11 first on the inactive side of the PG (following the instructions specified below) and start it only after shutting down the active side of the PG where ES11 has to be applied next. This would be a case of manual failover where the inactive side would go active with the new ES11 patch.
· Using the ICM Service Control, Stop the PG instance on which you intend to install this patch.
· Launch the Installer provided for ES11 and following the instructions on the screen.
· Using the ICM Service Control, Start the PG instance on which you have installed this patch.
Note: On a Duplex setup, the above instructions have to be followed on each side of the PG.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
Removing this patch requires the PG to be shutdown.
It is always recommended to remove this ES during a scheduled
downtime.
· Using the ICM Service Control, Stop the PG component
on which you intend to remove this patch.
· From the system Control Panel,
choose Add or Remove Programs to launch the Installer for ES
and following the instructions on the screen to remove this patch.
· Using the ICM Service Control, Start the PG component
on which you have removed this patch.
This section provides a list of significant ICM defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual ICM defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by ICM10.5(1) ES11.
Caveats in this section are ordered by ICM component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCuq74727 |
3 |
pg.cucm |
Agent
can't stay ready after RNA timeout from CVP |
Caveats are ordered by severity then defect number.
Defect Number: CSCuq74727
Component: pg.cucm
Severity: 3
Headline: Agent can't stay ready after RNA timeout from CVP
Symptom:
Agent goes to NOT READY state after CVP ring no answer timeout.
Conditions: CCE with CVP Agent does not answer the call within the
configured RNA timeout. Only occurs when CVP requery
is enabled.
Workaround: Disable requery.
or Utilize custom CTI integration to set agent back to
available when RNA occurs.
Caveats resolved earlier and included as part of ICM10.5(1) ES11
This section lists caveats that were resolved earlier to ICM10.5(1)ES11 and automatically included as part of the deliverables (pg.eapim) under this ES
|
ES # |
Identifier |
Severity |
Component |
Headline |
|
ES2 |
CSCup40044 |
3 |
pg.opc |
OPC logs in agent in skill groups
which were removed from configuration |
|
ES9 |
CSCuq74011 |
2 |
pg.cucm.jtapi |
Agent login fails after
CUCM upgrade to 10.5.2 in UCCE
10.5.1 |
The following sections provide sources for obtaining documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to: http://www.cisco.com
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website: http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows: