About this Document 

This document provides the installation instructions for Cisco Unified Call Studio 12.6(1) ES05. It also contains a list of Call Studio issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Call Studio behaviour.

This document contains these sections:

·        About Cisco Unified Call Studio (and Call Studio Engineering Specials)

·        Call Studio Compatibility and Support Specifications

·        Call Studio Engineering Special Installation Planning

·        Installing Call Studio12.6(1) ES05

·        Obtaining Documentation

·        Obtaining Technical Assistance

 

About Cisco Unified Call Studio (and Call Studio Engineering Specials) 

This Engineering Special patch:

·       Includes Defect Fixes 

Cisco Unified Call Studio Compatibility and Support Specifications

Cisco Unified Call Studio Version Support

·        Call Studio 12.6(1) 

 

 

Call Studio Component Support

Call Studio ES05 is a cumulative patch on top of FCS Call Studio 12.6(1).

Compatible with CVP 12.6 latest available ES.

Call Studio Engineering Special Installation Planning

 

Installing Call Studio 12.6(1) ES05

1.      Run the patch installer.

2.      Reboot the machine.

 

 

Uninstalling Call Studio 12.6(1) ES05

1. To uninstall this patch, go to Control Panel.

2. Select "Add or Remove Programs".

3. Find the installed patch in the list and select "Remove".

 

 

Resolved Defects in this Engineering Special

Call Studio:

Identifier	Headline
CSCwa54008	Evaluation bug for isn for apache log 4j vulnerability
CSCvy39652	DialogFlowParam Element Reset Parameter.
CSCvy39125	Allow Substitutions for Intent Settings in DialogFllowParam Element
CSCvw09507	CVP application with WSDL takes long time to load upon clicking decision editor.
CSCvy53187	Decision element gives an error: "An error has occurred. See error log for more details”

.

Obtaining Documentation 

You can access current Cisco documentation on the Support pages at the following sites:

·        https://www.cisco.com

·        https://www-china.cisco.com

·        https://www-europe.cisco.com

 

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance 

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

 

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

·        P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

·        P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

·        Enterprise and Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

·        Small Business Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

P1 and P2 level problems are defined as follows:

·        P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

·        P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.