This document provides installation instructions for CALLSTUDIO11.5(1) ES6. It also contains a list of CALLSTUDIO issues resolved by this engineering special. Please review all sections in this document pertaining to installation before installing the product. Failure to install this engineering special as described may result in inconsistent CALLSTUDIO behavior.
This document contains these sections:
The Product
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CallStudio 11.5(1)
CALLSTUDIO11.5(1) ES6 is compatible with and should be installed on these CALLSTUDIO components:
Double click the
installer and follow the installer steps.
To uninstall this patch, go to Control Panel. Select "Add or Remove Programs". Find the installed patch in the list and select "Remove".
Note: Patches have to be removed in the reverse order in which they were installed. For example, if you had installed patches 3, then 5, then 10 for a product, you will need to uninstall patches 10, 5 and 3 in that order to remove all patches for that product.
This section provides a list of significant CALLSTUDIO defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CALLSTUDIO defects using the Cisco Bug Toolkit located at: http://www.cisco.com/support/bugtools/Bug_root.html
This section lists caveats specifically resolved by CALLSTUDIO11.5(1) ES6.
Caveats in this section are ordered by CALLSTUDIO component, severity, and
then identifier.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvd32043 |
6 |
appsvr |
Context
Service Serviceabilty enhancements |
Caveats are ordered by severity then defect number.
Be sure to include ALL of the resolved caveats for the files you're delivering,
i.e. all of the caveats from the release notes of the previous ES which
included these files.
Defect Number: CSCvd32043
Component: appsvr
Severity: 6
Headline: Context Service Serviceabilty enhancements
Symptom: Not
sufficient data to debug any context Service failures
Conditions: When using context service functionality
Workaround:
Further Problem Description:
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You can e-mail your comments to bug-doc@cisco.com.
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If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
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If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows: