Cisco Services Helps Lower TCO for Cisco IT

Cisco IT can now resolve support issues much faster and cost effectively with Cisco Network Optimization Service (NOS).

Cisco IT reduces operational expenses, improves network performance, and accelerates technology adoption by partnering with Cisco Services.

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We now have a trusted partner on our side when it comes to complex operational issues.
- Shawn Shafai, Head of Global Network Operations, Cisco IT

Challenge

Increase business flexibility, reduce costs, and accelerate technology adoption

  • Deploy IT budget and investment more strategically
  • Lower total cost of ownership, while improving operational efficiency
  • Support increased business demands and drive innovation with new technology

Solution

A proactive approach to IT operations

Results

Cisco IT can now resolve support issues much faster and cost effectively

  • Reduced IT service delivery times from weeks down to less than an hour
  • Achieved six-fold decrease in support hours spent each quarter
  • Decreased number of critical issues related to Cisco network by 30 percent

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Cisco Services Helps Lower TCO for Cisco IT

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