Cisco Partner Helps Improve Customer Satisfaction

Bell Canada uses Cisco Services to  give international law firm transparent mobility between offices.

Bell Canada creates new communication platform with the help of Cisco Plan Design Implement Help Desk Services.

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As important as voice communication is to us, it is good to know that Cisco engineers are validating our network design. I feel as comfortable calling Cisco as I do calling Bell; the relationships are strong and it is an advantage to us in working with Bell.
- Richard McConnell, Director of Information Technology, Gowling Lafleur Henderson

Challenge

Upgrade a customized voice response system with aging hardware and allow for new functionality.

  • Upgrading client's Unified Communication Manager solution
  • Integrating proprietary case management system with interactive voice response system
  • Deploying functionality to meet new business goals

Solution

A dedicated team of engineers for design validation, deployment leading practices, and troubleshooting.

Results

With new system upgrades lawyers now enjoy transparent mobility between offices and can deliver outstanding client service no matter where they are.

  • Successfully upgraded Unified Communications Manager solution
  • Reduced hardware and software costs
  • Created platform for rich voice services delivery

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