Cisco Partner Helps Improve Customer Satisfaction
Bell Canada creates new communication platform with the help of Cisco Plan Design Implement Help Desk Services.
Download Case Study (PDF - 153 KB)
As important as voice communication is to us, it is good to know that Cisco engineers are validating our network design. I feel as comfortable calling Cisco as I do calling Bell; the relationships are strong and it is an advantage to us in working with Bell.- Richard McConnell, Director of Information Technology, Gowling Lafleur Henderson
Upgrade a customized voice response system with aging hardware and allow for new functionality.
- Upgrading client's Unified Communication Manager solution
- Integrating proprietary case management system with interactive voice response system
- Deploying functionality to meet new business goals
- Services for Unified Communication
- Cisco Services Plan Design Implement (PDI) Help Desk
With new system upgrades lawyers now enjoy transparent mobility between offices and can deliver outstanding client service no matter where they are.
- Successfully upgraded Unified Communications Manager solution
- Reduced hardware and software costs
- Created platform for rich voice services delivery