Cisco Named a Leader in
Contact Center Infrastructure (CCI)
for 9 years*

Cisco retained its positioned as highest in "Ability to Execute" in the 2014 CCI Magic Quadrant.

Gartner bases ability to execute on a number of criteria, including the product quality, viability, maturity, and overall breadth of a vendor's applications. Gartner also evaluates marketing and sales execution, operations, customer experience and support capabilities, and more.

Read Gartner's analysis on the CCI market and which vendors it named as leaders.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

* Other titles include Magic Quadrant for Contact Center Infrastructure, Worldwide and Magic Quadrant for Contact Center Infrastructure, North America

Gartner Magic Quadrant

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