The Cisco Americas Customer Collaboration Sales Summit brings together contact center thought leaders and experts, and hundreds of your sales peers for two incredible days of best practices sharing, networking and fun.
At the end of summit, attendees will leave with all the tools needed to win more deals; be more educated in effective sales strategies and latest product developments and messaging; be well-connected within the industry; and have renewed motivation and enthusiasm.
This year's summit promises to be well worth it. Need to convince your boss? Click here for the top reasons why you won't want to miss this once-a-year opportunity.
Register and book your room for the summit by September 21st!
Speaker 1
Title
Speaker
Title| Tuesday, September 22, 2015 | |||||||
6:30 p.m. - 9:30 p.m.
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Cisco and Bucher + Suter Pre-Summit Party at National WWII Museum | ||||||
| Wednesday, September 23, 2015 | |||||||
| 8:00 a.m. - 5:15 p.m. | Registration and Information Desk Open | ||||||
| 8:00 a.m. - 9:00 a.m. | Breakfast and Exhibit Hall Open | ||||||
| GENERAL SESSION | |||||||
| 9:00 a.m. - 9:15 a.m. | Welcome Remark | Peter Milligan | |||||
| 9:15 a.m. - 9:45 a.m. | Reimagine Customer Care | Chris Botting | |||||
| 9:45 a.m. - 10:15 a.m. | Cisco Customer Collaboration Business Update | Tod Famous | |||||
| 10:15 a.m. - 10:30 a.m. | Networking Time and Exhibit Hall Open | ||||||
| 10:30 a.m. - 11:45 a.m. | Portfolio Update: Reimagine Customer Care | Tod Famous, Carmen Logue, Kevin Chatow, Nayan Vaghela, Ruchi Gupta, Sajith Kaimal, Ted Phipps, Vikram Chhabra, Willem Evert Nijenhuis | |||||
| 11:45 a.m. - 12:00 p.m. | Platinum Sponsor presentation | Dan Carpenter | |||||
| 12:00 p.m.- 1:15 p.m. | Networking time, lunch and Exhibit Hall Open | ||||||
| 12:15 p.m.- 1:00 p.m. | OPTIONAL SESSIONS: Birds of a Feather | Ken George, Jawad Shoaib, Manoj Bhatia | |||||
| 12:15 p.m.- 1:00 p.m. | OPTIONAL SESSION: Customer Care Solutions - Selling resources Marketing Programs and Promotions | Peter Milligan, Lenore Files | |||||
| 12:15 p.m.- 1:15 p.m. | OPTIONAL SESSION: Cisco Unified Contact Center Express - Delivering the Omnichannel Experience | Girish Variyath | |||||
| 12:15 p.m.- 1:15 p.m. | OPTIONAL SESSION: Tropo Communication as a Service API Platform | Kevin Chatow | |||||
| 1:15 p.m.- 1:45 p.m. | Portfolio Update Continued | Tod Famous | |||||
| 1:45 p.m.- 2:00 p.m. | Platinum Sponsor presentation | Mike Kulik | |||||
| 2:00 p.m. - 2:45 p.m. | Are You (Customer) Experienced? 10 Strategies for Sales Success In the Customer Experience Era | Zack Taylor | |||||
| 2:45 p.m.- 2:50 p.m. | Gold Sponsor presentation | Nathan George | |||||
| 2:50 p.m. - 3:25 p.m. | Networking Time and Exhibit Hall Open | ||||||
| 3:25 p.m.- 3:30 p.m. | Gold Sponsor presentation | Darrin Mulligan | |||||
| 3:30 p.m. - 4:30 p.m. | Lessons learned in the Heat of the Battle: Competitive Strategy and Tactics for Winning with Cisco Contact Center | Chris Mills | |||||
| 4:30 p.m.- 4:35 p.m. | Gold Sponsor presentation | Brent Flenniken | |||||
| 4:35 p.m. - 4:40 p.m. | Gold Sponsor Presentation - Noble Systems | Robert Cox | |||||
| 4:40 p.m. - 5:00 p.m. | Wrap up and raffle prize | Peter Milligan, Mark Leone | |||||
| 5:00 p.m. - 7:00 p.m. | Welcome Reception and Exhibit Hall Open | ||||||
| 7:15 p.m. -11:00 p.m. | Dinner at Entertainment at the Mercedes-Benz Superdome | ||||||
| Thursday, September 24, 2015 | |||||||
| GENERAL SESSION | |||||||
| 8:00 a.m. - 5:30 p.m. | Registration and Information Desk Open | ||||||
| 8:00 a.m. - 9:00 a.m. | Breakfast and Exhibit Hall Open | ||||||
| 9:00 a.m. - 9:15 a.m. | Lucky Draw | Mark Leone | |||||
| 9:15 a.m. - 9:55 a.m. | Bringing the Customer Experience to Life One Demo at a Time | Amy Roberge, Chris Lewis, Bob Benner, Peter Milligan | |||||
| 9:55 a.m. - 10:45 a.m. | Success Stories with Cisco Contact Center Solutions | Rob Amster, Dan Morehead, David Loughran, Randy Youts | |||||
| 10:45 a.m. - 11:00 a.m. | Networking Time and Exhibit Hall Open | ||||||
| BREAKOUT SESSIONS | BREAKOUT: NEW ENGAGEMENT STRATEGIES FOR CUSTOMER EXPERIENCE | BREAKOUT: TECHNICAL SALES TRACK | |||||
| 11:00 a.m. - 12:00 p.m. | Leveraging Cloud Contact Centers to Exceed Customer Demand | Closing the Technical Sale: Architectural Vision | |||||
| 12:00 p.m. - 1:00 p.m. | Lunch and Exhibit Hall Open | ||||||
| 12:15 p.m. - 1:00 p.m. | OPTIONAL SESSIONS: Birds of a Feather | ||||||
| 12:00 p.m. - 1:00 p.m. | Optional Session: Customer Care Solutions - Selling resources Marketing Programs and Promotions | Peter Milligan, Lenore Files | |||||
| BREAKOUT SESSIONS | BREAKOUT: NEW ENGAGEMENT STRATEGIES FOR CUSTOMER EXPERIENCE | BREAKOUT: TECHNICAL SALES TRACK | |||||
| 1:00 p.m. - 2:00 p.m. | Customer Journey Mapping/Voice of the Customer Analysis/Digital Experiences | Closing the Technical Sale: Omnichannel | |||||
| 2:00 p.m. - 3:00 p.m. | Vertical Use Cases | Closing the Technical Sale: Extensibility | |||||
| 3:00 p.m. - 3:15 p.m. | Networking Time and Exhibit Hall Open | ||||||
| 3:15 p.m. - 4:15 p.m. | Net Promoter Score (NPS) and Customer Effort Score (CES): How to Understand 95% of NPS and CES in 5% of the time | Closing the Technical Sale: End to End Security | |||||
| GENERAL SESSION | |||||||
| 4:15 p.m. - 4:30 p.m. | Closing and raffle prize | ||||||
Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
This year's Cisco Americas Customer Collaboration Sales Summit will be held at the Hyatt Regency New Orleans. This AAA Four Diamond hotel features contemporary designed guestrooms with breathtaking city views. Located a few blocks from our hotel, you will find popular tourist attractions like the historic French Quarter, Ernest N. Morial Convention Center and the Mississippi Riverfront.
Delivering a new level of service and immersed in the culture of New Orleans, Hyatt Regency New Orleans is a where you can work, relax and experience the city.
Cisco has negotiated for you the best rooms at special discounted rates of $189/night (fees/taxes are not included) based on a single or double occupancy. *Please note that there is a $200 registration fee attendees who are not staying at the Hyatt Regency New Orleans hotel.
A select number of rooms are available on a first come, first serve basis, so click on the 'Register' tab to reserve your rooms at your earliest convenience.
*Attendees are financially responsible for their flight and hotel accommodations.
Frequent Questions
Registration- How much does it cost to attend the Cisco Americas Customer Collaboration Sales Summit?
- I've completed my registration and need to make a change. What do I do?
Answers
Q: How much does it cost to attend the Cisco Americas Customer Collaboration Sales Summit?
A: There is no registration fee to attend the summit. However, there is a $200 one-time fee for those who are not staying at the designated hotel, the Hyatt Regency New Orleans. Sponsors and those local to the New Orleans area are exempt from this fee.
Q: I've completed my registration and need to make a change. What do I do?
A: If you need to make a change to your registration, your confirmation email contains a confirmation code and link that allows you to access your registration to make edits. If you still have questions, please contact Sarah English.
During the Summit
- What is the schedule/agenda for the summit?
- Will meals be provided at the summit?
- Are there meeting space provided at the Hyatt Regency?
Q: What is the schedule/agenda for the summit?
A: Click on the 'Agenda' tab for the latest agenda. There is no need to register for any of the sessions, except for the pre-summit kick off on September 22nd.
Q: Will meals be provided at the summit?
A: Breakfast, breaks and lunch will be provided during the event. Dinner will also be provided on the evening of September 23rd.
Q: Are there meeting space provided at the Hyatt Regency?
A: Cisco encourages attendees to plan your team offsite before or after the summit. For any meeting space requests, please contact Lenore Files.
Travel
- When should I plan on arriving and departing New Orleans?
- What are the transportation options from the airport to the hotel?
- What are the parking options at the Hyatt Regency New Orleans?
- How do I book my hotel room for the summit?
- What if I need to make a change to or cancel my hotel reservations?
- Will I receive a hotel confirmation number after booking my hotel room?
- What is the weather like in New Orleans in September?
Q: When should I plan on arriving and departing New Orleans?
A: Attendees are invited to a pre-summit kick-off party on the evening of September 22nd. The summit officially starts at 9 a.m. CDT on Wednesday, September 23rd, and ends on Thursday, September 24th at 4:30 p.m. CDT. We encourage you to stay throughout the entire summit until the very end. We have an exciting line up of dynamic speakers on Day 2, which you won't want to miss.
Q: What are the transportation options from the airport to the hotel?
A: Cab transportation is available from the airport to the hotel. It should take ~20 minutes from the Louis Armstrong New Orleans International Airport to the Hyatt Regency, starting at the cost of ~$33 for up to 2 people, and $14 per person for 3 or more passengers. Pick-up is on the lower level, outside the baggage claim area. There may be an additional charge for extra baggage. Taxis are required to offer a credit card payment option.
Shuttle service is also available for $20.00 (per person, one-way) or $38.00 (per person, round-trip; three bags per person). You may all 1-866-596-2699 or (504) 522-3500 for more details or to make a reservation. Ticket booths are located on the lower level in the baggage claim area.
Airport Limousine is the official limousine service for Louis Armstrong New Orleans International Airport. Convenient kiosks are located in the baggage claim area and no hassle curb side pickups are available. Rates begin at $58 for 1 or 2 passengers.
Automobile Rental: There are 9 rental agencies at the airport. Check with each company for rates. Click here to view rental car company contact information.
Q: What are the parking options at the Hyatt Regency New Orleans?
A: Parking options and rates can be found here: http://neworleans.hyatt.com/en/hotel/our-hotel/parking.html
Q: How do I book my hotel room for the summit?
A: A room block has been secured for the negotiated rate of $189/night + tax. You may book your hotel room during the registration process. Please do not contact the hotel directly, as you will not receive the negotiated Cisco rates.
Q: What if I need to make a change to or cancel my hotel reservations?
A: If you need to make changes to your hotel reservation, please contact Anne Loera.
Q: Will I receive a hotel confirmation number after booking my hotel room?
A: Yes, your hotel confirmation number will be emailed to you two weeks prior to the summit.
Q: What is the weather like in New Orleans in September?
A: The fall in New Orleans offers a reprieve from the heat, and is a nice time to visit. The average temperature in September is 86°F during the day; and 73°F during the evenings. Although it is still very warm in September, there is still a risk of rain so make sure to bring a waterproof jacket or umbrella just in case.
Other
Answers
Q: What is the attire for the summit?
A: Attire is business casual.
Q: What if I still have questions about the summit?
A: Please contact Lenore Files. For housing-related questions, please contact Anne Loera.
Platinum Sponsors |
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In addition to the Silver sponsors, there will also be the following Cisco tables in Exhibit Hall:
- Tropo
- Cisco Connected Analytics
- Cisco Technical Enablement Services
- Cisco Learning Services
- Cisco Remote Expert Mobile
- Cisco Customer Collaboration Demo
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