Customer Journey Mapping/Voice of the Customer Analysis/Digital Experiences.

Customer Experience prescriptive selling represents the evolution in the market from product selling to solution selling to now outcome selling. These 3 "TED like" topic areas highlight 3 approaches to get after the line of business (LOB) champions and broaden the impact we can have in affecting true customer experience (CX) outcomes. We will walk you through the why, what, and how from CX LOB imperatives to Cisco/partner solution offers.