OPTIONAL SESSION: Cisco Unified Contact Center Express - Delivering the Omnichannel Experience .

This session presents an overview of new functionalities with latest release of Cisco Unified Contact Center Express and explain how it solves the challenge of managing the total customer experience with out-of-the-box omnichannel functionalities. It will also provide highlights of the the product roadmap. The session is designed for contact center users and administrators who want an update on the current release and guidance on future releases.