Applications Unified Communications Allows users to receive messages anytime, anywhere. Cisco Video Solutions A range of applications, including video broadcast, video on demand, and videoconferencing. Collaboration Enables groups to simultaneously view the same information and make changes in real time...without leaving their desks. Cisco Customer Contact Center Solutions For callcenters, the Cisco Customer Contact Center Solutions platform integrates multiple contact channels, including Web, phone, chat, and e-mail, all based on an IP network.