Data Center Unified Computing Troubleshooting

Exam Number:   642-995
Duration: 75 minutes (45-55 questions)
Available Languages: English
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Note to Channel Partners: This exam is a proof of proficiency for Partners willing to enter into the Cisco Unified Computing Support Program

Exam Description

Cisco Data Center Unified Computing Troubleshooting (DCUCTS) exam is testing candidates on advanced troubleshooting knowledge of the UCS platform. It will demonstrate candidate ability to perform troubleshoot at Level 2 on UCS, N1k and C-series integration issues.

The exam will test the candidate capability to perform the following tasks:

  • Recognize UCS system failures and resolve UCS system failures using the correct tools to identify the cause of a UCS system failure
  • Identify tools and procedures used to isolate, identify, and resolve Nexus 1000V operational failures

Ideal candidates for this exam are Cisco UCS Partner support-level engineers, as well as Cisco customers responsible for advanced UCS troubleshooting/

Exam Topics

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Troubleshooting UCS Architecture and System Internals

  • Extract diagnostic data i.e., collecting dumps and core files
  • Identify issues using FSM
  • Troubleshoot boot issues (blades & OS)
  • Identify using CLI/GUI defective hardware
  • Troubleshoot management 0 KVM IP overlap issues

Troubleshooting UCS Installation, Configuration, and Startup

  • Configure and troubleshoot RBAC
  • Configure and troubleshoot modes and perform reboots
  • Configure and troubleshoot power consumption, power availability, and power policies
  • Manage service profiles
  • Understand and troubleshoot the UCSM upgrade process

Troubleshooting UCS SAN/LAN/VLAN Connectivity

  • Configure & capture SPAN traces
  • Troubleshoot fiber channel services
  • Troubleshoot L2 issues
  • Troubleshoot link-level issues
  • Configure and troubleshoot jumbo frames

UCS Compute Troubleshooting

  • Troubleshoot CIMC GUI and CLI remote access methods
  • Using CLI/GUI Troubleshoot packet flow from server to the fabric
  • Identify the steps that need to be perform on a rack stand alone prior to integration into the ucsm
  • Describe the various methods to update the server BIOS/CIMC/adapters/array controllers
  • Troubleshoot OS driver issues
  • Troubleshoot memory issues
  • Troubleshoot boot issues
  • Troubleshoot redundant paths
  • Troubleshoot different adapters
  • Describe the procress for password recovery

UCS C-Series Standalone Troubleshooting

  • Troubleshoot using CIMC GUI and CLI remote access methods
  • Use CIMC utilities for performance validation and data gathering activities
  • Update the server with the various methods (BIOS/CIMC/adapters/array controllers/LOM)
  • Troubleshoot OS driver issues
  • Troubleshoot memory issues
  • Troubleshoot boot issues
  • Troubleshoot Local Disk and RAID controller
  • Troubleshoot FCoE Connectivity
  • Describe the process for password recovery