Communications plan is vital to user enrollment and acceptance of new voicemail service.

Article Summary:

End user acceptance and understanding are critical to the success of a large-scale unified communications migration. When Cisco IT migrated from a legacy voicemail system to a Cisco Unity solution, the group made global communications a top priority.

This unified communications case study details Cisco IT’s global communications plan for the Unity migration and its execution, including:

• Building the initial enrollment process
• Incorporating feedback for improvement
• Gaining and using upper-executive sponsorship
• Using a variety of communications mechanisms to inform and educate employees

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format for presentations to others.