The Cisco IP Contact Center (IPCC) is a Call Center solution providing intelligent call routing, network – to - desktop CTI, and contact management to enterprise agents over an IP network. The IPCC solution provides the capability to make any telephone user on a Call Manager a Call Center/Contact Center Agent. The flexibility of the IP Contact Center platform, and the ability to create new software solutions or integrate third-party XML solutions into this platform, makes it extremely flexible and capable of adapting quickly to new corporate needs.

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