SRST ensures highly reliable backup for critical operations command center.

Article Summary:

Few groups in Cisco IT are considered more important than the IT Operations Command Center, which manages and administers all the Cisco data centers. Because of its critical function, the OCC requires a highly reliable telephony system with excellent backup capability.

This case study describes how Cisco IT built an ultra-reliable Survivable Remote System Telephony (SRST) IP telephony system that provides four levels of backup for continuous availability.

Benefits of SRST in the IT Operations Command Center include:

  • Extraordinarily high availability through IP telephony
  • Redundant IP telephony system
  • More flexible disaster recovery

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format for presentations to others.