Cisco IP Communicator for mobile employees improves productivity and reduces cell phone costs.

Article Summary:

Mobile employees at Cisco typically used cell phones to make and receive calls, check voicemail, and dial into conference calls. The average cell phone bill exceeded US$100 per month, and employees lacked productivity features available on their office Cisco IP phones, such as Cisco Unity Unified Messaging, 5-digit dialing, conferencing, and an online directory. Cisco IT initiated a pilot for 700 mobile employees worldwide to use Cisco IP Communicator software, which enables a PC to function like a Cisco IP phone when an employee wears a headset and establishes a VPN connection.

Benefits of Cisco IP Communicator include:

• Increased employee productivity
• Reduced employee cell phone bills by US$500,000 annually
• Reduced support costs

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format.