Cisco IT is a large business organization, with over two thousand employees and a budget of over US $2B. Because of its size it has encountered and found solutions to large numbers of business process problems, similar to problems faced by IT organizations in large Enterprise corporations everywhere. And because of Cisco IT’s adoption of Internet enabling tools and business automation processes, these Cisco IT solutions are often at the leading edge of business practices worldwide.

Cisco IT is working to document and provide these leading-edge business processes to our customers, with the hope that our experience in this area can benefit Cisco customers and partners.

From the navigation menu on the left, click a case study to:

• See how Cisco IT is using this process in its own business
• Download the case study PDF or Powerpoint files for printing
• Learn who to contact within IT for questions and answers