Web-based sales portal provides central point for sales information, forecasting, and management applications.

Article Summary:

Thousands of Cisco employees worldwide rely on a steadily increasing number of outside vendors for technology-related services and Cisco needed to automate its processes for delivering and reporting vendor services.

Before Cisco established its vendor services management program and corporate guidelines, employees and departments independently contracted services from local providers, which resulted in many expensive parallel and duplicate efforts. In addition, managers needed more visibility into actual spending on services, by vendor and by employee, to help them manage and reduce costs.

This case study describes the processes used and benefits Cisco experienced when it streamlined and automated vendor services delivery and reporting, including:

  • Improved service pricing
  • Minimized IT overhead from automated workflow
  • Shortened service delivery times
  • Increased management visibility of employee and department spending for services

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format for presentations to others.

E-Sales Case Study - Executive Summary PDF (PDF - 117 KB)

E-Sales Case Study - Executive Summary - Japanese Version PDF (PDF - 183 KB) Japanese Version

E-Sales Case Study PDF (PDF - 862 KB)

E-Sales Case Study - Presentation PDF (PDF - 599 KB)

E-Sales Case Study - Presentation - Japanese Version PDF (PDF - 553 KB) Japanese Version

For additional Cisco IT Case Studies on a variety of business solutions, go to Cisco on Cisco.