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The Workplace of the Future: Connected, Collaborative, Creative

Ask The Internet of Everything Futurist: "When Will We Get Our Flying Cars?"

In the Internet of Everything, "Everything" Includes YOU

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The Customer Experience: The New Gold Rush (Part 2)

The Customer Experience: The New Gold Rush (Part 1)

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Archived Blogs

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Cisco IBSG's latest thought leadership for the innovations practice, featuring proven solutions to daunting business challenges—and the roadmap for achieving success.

The Extrasensory Enterprise 
Turning Data Complexity into Advantage

The Time Is Right for Connected Public Lighting Within Smart Cities 
Responsible, "smart" lighting is no longer a "nice to have" for cities-it's imperative to ensure that cities develop in a sustainable way to ensure a healthy future.

Ten in Ten 
Ten Technologies That Will Change the World in Ten Years

The Future of Retail Customer Loyalty:RFID Enables Breakthrough Shopping Experiences 
Radio frequency identification (RFID) helps retailers identify specific customers and match the right products and services to them.

The Internet of Things 
How the next evolution of the Internet is changing everything.

Unifying Customer Experience in a Multichannel World 
Unlocking the full potential of multiple channels to engage, acquire, and retain customers.

Stairway to Heaven: Five Steps to Cloud Readiness  
Based on the compelling economics , why cloud computing is an inevitable shift in how IT services are delivered and consumed.

The Shift to Cloud Computing: Forget the Technology: It's About Economics 
Examining the economics of using the cloud versus physical data centers.

Seeing Is Believing: The Power of Video Collaboration 
For businesses, video presents both a major disruption and a significant opportunity to improve collaboration.

View all Innovations Thought Leadership

Innovations Practice Overview 

The Cisco Internet Business Solutions Group (IBSG) Global Innovations Practice provides transformative recommendations to the world's most influential companies across a multitude of business topics—from customer experience, supply chain management, collaboration, and green to advanced technologies. By collaborating with our Cisco IBSG vertical practice colleagues, we help our customers identify and implement innovative solutions. Our areas of focus are:

Customer Experience

The Customer Experience Practice partners with our customers developing customer experience strategies and design for more engaging customer experiences through innovative uses of technology. Our experience designs are based on identified productivity savings & opportunities for incremental revenue with ways to improve customer satisfaction and loyalty.

Strategy Innovation - defining new business models: look at how organizations can expand their brand and address unmet customer needs through the application of technology.

Digital Experience Design - encompassing social commerce, co-creation, wireless interactions, digital signage and other methods of exchange finding ways to increase engagement on an ongoing basis to support organizational objectives. Also includes how the organization needs to change to support the new services and process.

Service Design - development of multi-layer digital services that enable employees to reach customers through online and real world touch points. With a focus on tools, expertise and communities that help users make better decisions, to shop, to order, etc. or improve the way they work.

Design Thinking Methodologies - as the basis for the team's process. Audience research techniques of observational studies to gather insight and rapid prototyping using simulations, illustrations or semi-functional models to assess viability, test business concepts, gather user feedback.

IT Transformation

The "IT Transformation" of an organisation from its legacy environment to the next generation of technology is one of the most complex and expensive changes an organisation can undergo. It includes, but is not limited to the following areas:

  • Enterprise Architecture Strategy: How to improve and optimise business processes

  • Enterprise Architecture Strategy: manage information across the enterprise

  • Data Center Strategy, Green IT Strategy, Cloud Computing Strategy: safely migrate from the legacy to the contemporary environment

  • Enterprise Architecture Strategy deliver on a transition strategy that provides incremental functionality while mitigating risk and staying within budget

  • Enterprise Architecture Strategy, Cloud Computing Strategy: define an improvement strategy for your people, processes, and organisation as well as the technology

Employee Experience

To have an efficient and productive workforce requires the development of a set of capabilities enabled by collaboration technologies. This practice looks across the organization at how collaboration can to improve business performance processes such as Innovation, Executive Communications, Engineering and Sales.

Active Collaboration Room (ADD LINK): specially designed rooms that are connected via collaboration technologies to enable dispersed project teams to work as effectively as if they are in the same space.

Economics of Collaboration at Cisco (ADD LINK): contains case studies by function of the benefits Cisco has realized by leveraging collaboration technology which totaled 1.4 Billion in FY10.

Value Chain

A set of frameworks, methods, techniques and enabling technologies to efficiently manage interactions among manufactures, their partners, suppliers, vendors, other members of their eco system and their customers to maximize value for each participant.

  • Smart Trade: A set of tools, techniques and thought leadership to promote optimized trade interactions among countries, companies (both public and private) and the end customer/user.

  • Lean Enterprise Management (LEM): A framework that combines traditional business process analysis with technology enablers to achieve business performance, heretofore unachievable

  • Intelligent Device Management (IDM): Using Sensor Technologies (RFID, Smart Dust, etc.) to reduce cost, cycle time from legacy operations.

Business Resiliency

New operational risks are introduced every day and organizations must proactively plan to more effectively defend against natural disasters, terrorist threats, and pandemic flu outbreaks alike. The Business Resiliency practice essentially encompasses any challenge that an organization is likely to experience that negatively impacts the ability to accomplish objectives. This includes the market facing subject areas of business continuity, disaster recovery, information security, physical security , public safety and ultimately even compliance. The practice is designed to reinforce the value of adopting and integrating key risk management principles into primary business and operational processes.

Advanced Technology

Our Advanced Technology experts deliver demos, prototypes, proof of concepts, and world-class architectures all within the context of customer needs. We take the mystery out techno-speak to help CXOs solve their real-world challenges. In partnership with our business-unit colleagues and industry experts, our team demonstrates what's possible through the invention of new technology concepts, including Mobile TelePresence, the industry's first wireless mobile Cisco TelePresence solution; the Connected Car of the future; and The Connected Bus, the world's first eco-friendly Wi-Fi bus.

Our Practice Lead

Innovations Leader Dave Evans
Chief Futurist and Chief Technologist
Global Innovations

Dave Evans is Cisco's chief futurist-an evangelist who shares his vision of technology's evolution in anticipation of the coming decades. In his role, Evans assesses technology's future impact on Cisco customers, businesses, and industries, with the goal of evoking inspiration when it comes to the practical application of technological advances.

An expert on emerging technologies, Evans holds a number of patents for RFID, Connected Car, virtual people, and mobile phone technologies. His visionary acumen has garnered global attention on topics such as the "Internet of Everything" (IoE) and "The Net Effect," where he outlines IoE's transformational impact and the role of the network. Currently designated by LinkedIn as one of the 150 Most Influential Thought Leaders in the world, Evans' views have been shared in Forbes Magazine, San Jose Mercury News, The New York Times; and on, CNN News, MSNBC, and others, as well as through a very active social media presence.

A Cisco veteran of 23 years, Evans is also chief technologist of the Cisco Internet Business Solutions Group (IBSG), the company's global executive consulting organization. He leads a team chartered with addressing customers' business challenges, articulating a strategic vision to deliver value through the innovative use of technology. Evans joined IBSG from Cisco's IT organization, where he managed the global architecture team, focusing on IP telephony, unified messaging, wireless, networked home, and Internet-related technologies.

Prior to Cisco, Evans held various IT positions at both Advanced Micro Devices and MMI. He pursued computer science and computer engineering at San Jose State University in San Jose, California. Evans can be reached on Twitter @DavetheFuturist or via Linkedin at,

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