The key objective under this initiative is to enable delivery of high volume services (G2C) to the citizen, mainly through the Common Service Centres (CSC).’Enablement’ mainly by way of digitization records/data, process redesign, and automation of workflow of the back office.

It is proposed that a minimum of six (6) to a maximum of ten (10) category of services be taken up under this Project. Core list of six categories of services have been identified centrally, in addition to which States individually can add four more service categories.

Core list -Category of Services relating to:

  • Issuance of Certificates including Domicile ,Nationality, Caste, Marriage, Income, Employment ,etc
  • Pensions - Social welfare Pensions (Old age, Widow, Handicap, Destitute)
  • Revenue Court - including Case listing, Case adjournment, Stay orders, Final orders, Status of execution of orders: Information, Tracking, filing of misc. applications.,..
  • Government dues and recovery as part of Land Revenue - including Issue of notices, Record payments, Track default processes, Updation of treasury receipts etc
  • Ration Card related services -including Change of address, Additions, deletions of members, application for issue of duplicates etc.
  • RTI services including redressal of Grievances - (Application, tracking, monitoring, redressal, appeals etc.).(Education, Electricity, Drinking Water, Panchayats, Health, Police, Revenue, Road, Treasury, Social Welfare, Irrigation, Woman & Child, Public Distribution System, Transport, Disaster Relief…. Working solution for the district replicable across the State for the identified set services.

The project shall be implemented in two phases wherein, in phase I pilots shall be implemented in about 8-10 States (one/two districts in each).Phase II will entail a national rollout of the scheme with a set of guidelines that appropriately incorporates key learning from the pilots.

As a State MMP the project shall be implemented by the States mainly through District eGovernance societies that will be headed by the district collector. Within the overall policy framework as laid down under the Pilot Implementation guidelines, the States through its designated agency at the State level shall coordinate the initiative to ensure its scalability across the State.


Outcomes envisaged include:

  • Successful implementation of Business Process Reengineering (BPR) leading to tangible value addition to services delivered.
  • Number of live notified ‘e-Services’, adhering to prescribed service levels.
  • ‘Institutionalized’ capacity to sustain e-enabled delivery on a consistent and regular mode.
  • eDistrict services enabled to leverage the SWAN, SDC , CSC and National/State Gateways
  • Development and implementation of a financially sustainable model
  • Agreement by the State for undertaking a time bound Phase II of the project