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Cisco Customer Contract Experience

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How Cisco connects you: Our sales approach

Our primary sales approach is to sell through an extensive network of channel partners. When you buy Cisco Offers from channel partners:

  • The channel partner's commercial terms, such as price, payment and delivery, will apply to your purchase.
  • Cisco's contract terms, provided to you by your channel partner, will apply to how you access and use Cisco Offers.

Navigating Cisco terms: Your contract journey

Cisco provides a dynamic contract built from the components below that govern your use of every Cisco Offer you purchase.

General Terms: The foundation of our contract framework

These terms universally apply to all Cisco hardware, software, services, cloud solutions, and subscriptions. We have designed them to be clear and user-friendly.

See the General Terms

Supplemental Terms: Tailored for specific customers

These terms come into play for customers purchasing one of Cisco's industry-leading buying programs (like our Enterprise Agreement), unique Cisco Offer types (like hardware-as-a-service models), or for customers located in specific geographic regions (like the EU, Australia, and Japan) or industry segments. They ensure our contracts adapt to diverse customer contexts.

See the Supplemental Terms

Offer Descriptions: What you need to know

For certain Cisco Offers, these Offer Descriptions provide crucial details, outlining essential rights, obligations, and data protection information that are unique to that particular offer. They are your go-to source for understanding the nuances of your chosen Cisco technology.

See the Offer Descriptions

Service Descriptions: Your guide to Cisco Services

Specifically crafted for Cisco Services, these Service Descriptions deliver all the essential, service-specific information you need. From scope to support, they ensure you have a complete picture of the value and capabilities embedded within your Cisco Services.

See the Service Descriptions
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Stay connected: Your Cisco contracts evolve with you

At Cisco, we're committed to continuous improvement. We regularly update our contracts to align to evolving regulations, anticipate and meet your changing needs, and enhance readability for a simpler, more intuitive experience.

Read about our latest contract updates, or access our contract archive below.

Explore what’s new View archive
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Our commitment: Trust and transparency

At Cisco, trust isn't just a word — it's the cornerstone of everything we do. We are dedicated to maintaining the highest standards of security, privacy, and ethical conduct.

Learn more about our unwavering commitment to safeguarding your data and fostering transparent relationships.

Go to the Trust Portal

Learn more: Your gateway to Cisco resources

Purchasing Cisco offers

Ready to transform your business with Cisco? Visit our dedicated buying site to explore our full range of innovative solutions and begin your journey.

Learn about buying

Buying programs

Explore flexible and advantageous purchasing options designed to simplify large-scale deployments and ongoing technology needs.

Explore Enterprise Agreements

Purchasing third-party offers

As an added convenience, Cisco thoughtfully curates and offers certain third-party solutions on our Global Price List. These are subject to the respective third party's terms, ensuring transparency and direct access to their policies.

Find third party offers

Additional resources

Translations of General Terms

Contract related documents

Policies and resources