// = pt29.js =
/*
javascript functions for SMBGetHelp 2.0 Mashlet
pt29.js
$Revision: 1.9 $
(c) 1992-2010 Cisco Systems, Inc. All rights reserved.
Terms and Conditions: //cisco.com/en/US/swassets/sw293/sitewide_important_notices.html
*/

if (typeof(lpPartnerLocation) == 'undefined') 
    var lpPartnerLocation;
if (typeof(lpUnit) == 'undefined') 
    var lpUnit;
if (typeof(lpLanguage) == 'undefined') 
    var lpLanguage;

cdc.util.ensureNamespace('cdc.cl.pt29');
cdc.cl.pt29 = { 
    pre_html: {},   
    moduleData:{},  

    init: function (returned) {
        returned = returned.smbHelpResponse;
        this.moduleData = returned;
        SMBHelpResult = returned;

        var label = cdc.cl.pt29.SMBHelp_createResourceBundle(returned.labels);
        this.labels = cdc.cl.pt29.SMBHelp_createResourceBundle(returned.labels);

        this.pre_html['community'] = '\t\t<p class="community"><span class="subheading">' + 
        this.labels['WORKSPACE_SMBHELP_PRE_SALES_ENGAGE_TITLE'] + ': </span>' +
        '<a href="'+this.labels['WORKSPACE_SMBHELP_PRE_SALES_ENGAGE_LINKTEXT_URL']+'" class="morelist" target="_blank">' +
        this.labels['WORKSPACE_SMBHELP_PRE_SALES_ENGAGE_LINKTEXT'] + "</a></p>\n";

        //lp CHAT  Variables Setting Here 
        if (returned.nonTechnicalSupportList ) {
            lpPartnerLocation = this.getlpValues( returned.nonTechnicalSupportList, "chat", "lpPartnerLocation");
            lpUnit            = this.getlpValues( returned.nonTechnicalSupportList, "chat", "lpUnit");
            lpLanguage        = this.getlpValues( returned.nonTechnicalSupportList, "chat", "lpLanguage");
            var scode         = this.getlpValues( returned.nonTechnicalSupportList, "chat", "lpSkill");
        }
        
        // TEMPORARILY RELOCATING FILE TO ADDRESS WORKSPACE ISSUE
        cdc.includer.loadJs("/etc/designs/cdc/fw/lib/mtagconfig-temp.js", {
            callback: function () {
                if (typeof(lpMTagConfig.lpTagLoaded) != 'undefined' && (!lpMTagConfig.lpTagLoaded)) {
                    lpMTagConfig.sendCookies = false;
                    lpAddMonitorTag();
                    lpMTagConfig.lpTagLoaded = true;
                }
            }
        });

        // conditions -- to display the correct message on the portlets
        if (returned.resultCode == 0) {
            if ((!returned.countryAvailabilityFlag) || (returned.countryAvailabilityFlag == "false")) {
                gethelpdata = this.SMBHelp_availMsg();
            }else{   // country availability flag is true
                // traversing the technical and non-technical values 
                this.SMBHelp_technicalvalues(returned.technicalSupportList);
                if(returned.nonTechnicalSupportList)this.SMBHelp_nontechnicalvalues(returned.nonTechnicalSupportList);

                if (returned.widthOfPortlet == "50") {
                    gethelpdata = this.SMBHelp_percent50( returned );
                }else{
                    gethelpdata = this.SMBHelp_percent100( returned );
                }// 100% view
            } //end else condition of country availability flag
        }else{  // result code is not -- 0
            gethelpdata = this.SMBHelp_errorMsg(); 
        }
        jQuery("#pt29").html(gethelpdata);  // content display on page 
        this.SMBHelp_appendHacks();
        
        // in case the html hasn't been rendered in time, re-include the required files.
		/**************
		Replacing '/etc/designs/cdc/fw/lib/jquery.hoverIntent.minified.js' with '/etc/designs/cdc/fw/lib/jQuery/hoverintent/jquery.hoverIntent.r6.minified.js' so that it can be used with jQuery 1.4
		The below can be replaced again once the workspace page moves to jQuery 1.10
		***************/
        // cdc.includer.loadJs(['/etc/designs/cdc/fw/lib/jquery.hoverIntent.minified.js','/etc/designs/cdc/fw/w/cl/c19/c19v1.js']);
        cdc.includer.loadJs(['/etc/designs/cdc/fw/lib/jQuery/hoverintent/jquery.hoverIntent.r6.minified.js', '/etc/designs/cdc/fw/w/cl/c19/c19v1.js']);
        // in case c19v1 is already on page, it wil not be re-executed, so re-init.
        try {
                cdc.cl.c19v1.init();
            } catch (e) {
        }

        // AGAIN  :  LP Chat Variables          
        try {
            // Variables submission using lpAddVars
            lpAddVars('session', 'ccoID', returned.userId);
            lpAddVars('session', 'firstName', returned.firstName);
            lpAddVars('session', 'lastName', returned.lastName);
            lpAddVars('session', 'emailAddress', returned.emailId);
            lpAddVars('session', 'phone', returned.telephoneNumber);
            if (typeof(lpMTagConfig.lpTagLoaded) != 'undefined' && (!lpMTagConfig.lpTagLoaded)) {
                lpMTagConfig.sendCookies = false;
                lpAddMonitorTag();
                lpMTagConfig.lpTagLoaded = true;
        }
        } catch (e) {
        }
        try{
        var lpTimerWS = function(){
            var lpImg = jQuery("#lpButton img");
            if (lpImg.length) { // Image is available
                if (lpImg.attr("src").match("reponline.gif")) {
                    abc = window.clearInterval(abc);
                    // do something with img
                    if (jQuery('#lpChatNow a[href]').length == 0){
                        //only if it's not there already
                        cdc.cl.pt29.SMBHelp_showLPChat(scode);
                    }
                }
                if (lpImg.attr("src").match("repoffline")) {
                    abc = window.clearInterval(abc);
                }
            } // lpImg.length
        };
        }catch(e){}
                
        if (returned.nonTechnicalSupportList) {
            abc = setInterval(lpTimerWS, 500);      
        }
        cdc.cl.pt29.addUnicaRules( returned );// calling Unica parameters
    },
    SMBHelp_percent100: function(returned){
        // COLUMN ONE -- SALES AND PROGRAM HELP
        if ((returned.eligibilityFlag) && (returned.eligibilityFlag != "false")) {
            
            var sales_program = "<div class=\"pt29-column\" style=\"padding: 0 0 0 0;\">\n" +
                "\t<h4>" + this.labels['SMBHELP_SALES_AND_PROGRAM_HELP_TITLE'] + 
                "<img src='/etc/designs/cdc/fw/i/info_hover_icon_13x13.png' width='12' height='12' class='icon-info'  rel='#spi_cluetip' title='' " + 
                " ></h4><div id='spi_cluetip' style='display:none;'>"+ this.labels['SMBHELP_SALES_AND_PROGRAM_HOVERTEXT'] +"</div>\n" +
                this.SMBHelp_getSalesProgramData(this.moduleData, this.labels, this.prehtml)+
                "</div> <!--end: column 3 -->\n";
            } else {
                var sales_program = "";
            }
        // End of column one
        
        // COLUMN TWO -- PRE-SALES TECHNICAL HELP
        var pre_sales;
        pre_sales = "<div class=\"pt29-column\"";
            if ((!returned.eligibilityFlag) || (returned.eligibilityFlag == "false")) {
                pre_sales += " style=\"padding: 0 0 0 0;\"";
            }
            pre_sales += ">\n" +
            "\t<h4>" + this.labels['SMBHELP_PRE_SALES_TITLE'] + 
            "<img src='/etc/designs/cdc/fw/i/info_hover_icon_13x13.png' width='12' height='12' class='icon-info'  rel='#psi_cluetip' title=''" + 
             "></h4><div id='psi_cluetip' style='display:none;'>"+ this.labels['SMBHELP_PRE_SALES_HOVERTEXT'] +"</div>\n" +
            this.SMBHelp_getPreSalesData(returned,this.labels,this.pre_html) +
            "</div> <!--end: column 1 -->\n";
        // End of column two
            
        // COLUMN THREE -- POST-SALES TECHNICAL HELP
        var post_sales = "<div class=\"pt29-column\">\n" +
            "\t<h4>" + this.labels['SMBHELP_POST_SALES_TITLE'] + 
            "<img src='/etc/designs/cdc/fw/i/info_hover_icon_13x13.png' width='12' height='12' class='icon-info'  rel='#ppsi_cluetip' title=' '" + 
            "></h4><div id='ppsi_cluetip' style='display:none;'>"+ this.labels['SMBHELP_POST_SALES_HOVERTEXT'] +"</div>\n" +
            this.SMBHelp_getPostSalesData(returned, this.labels, this.pre_html) +
            "</div> <!--end: column 2 -->\n";
        // End of column three  
        
        // COLUMN FOUR - DISTRIBUTORS
        var dist_info = this.SMBHelp_getDistributorData(returned,this.labels);
        var hovers = dist_info['hovers'];
        var dist_column = "<div class=\"pt29-column-distributor\">\n" +
            "\t\t<h4>" + this.labels['WORKSPACE_SMBHELP_DISTI_TITLE'] + " - " + returned.countryCode + "</h4>\n" + 
            dist_info['dist'] +
            "</div> <!--end: column distributor -->\n\n";
        // End of column four
        return sales_program + pre_sales + post_sales + dist_column + hovers;
    },
    SMBHelp_percent50: function(returned){
        var sales_program = "<div class=\"clb c19v1 acc-arrows-on\" id=\"c19v1\" style=\"border:none;\">\n";
        
        // COLUMN ONE -- SALES AND PROGRAM HELP
        if ((returned.eligibilityFlag) && (returned.eligibilityFlag != "false")) {
            sales_program += "<div class=\"acc-panel\">\n" + 
                "\t<div class=\"rpt\" style=\"padding: 0 0 9px 0;\">\n" +
                "\t\t<a id=\"sales-program\" href=\"#\" class=\"acc-header\">\n" +
                "\t\t<h4>" + this.labels['SMBHELP_SALES_AND_PROGRAM_HELP_TITLE'] + "</h4>\n" + 
                "\t\t</a>\n" +
                "\t\t<span class=\"ctlc\">&nbsp;</span>\n" +
                "<span class=\"ctrc\">&nbsp;</span>\n" +
                "<span class=\"cblc\">&nbsp;</span>\n" +
                "<span class=\"cbrc\">&nbsp;</span>\n" + 
                "\t</div>\n" +
                "\t<div class=\"acc-overlay\">\n" + 
                "\t\t<div class=\"acc-content pt29-column\">" +
                "<img src='/etc/designs/cdc/fw/i/info_hover_icon_13x13.png' width='12' height='12' class='icon-info' " +
                "rel='#spi_cluetip' title='" +
                "' style='margin-left:400px;'><div id='spi_cluetip' style='display:none;'>"+ this.labels['SMBHELP_SALES_AND_PROGRAM_HOVERTEXT'] +"</div>\n" +
                this.SMBHelp_getSalesProgramData(this.moduleData, this.labels, this.prehtml)+
                "\</div> </div></div><!--end: column 1 -->\n";
        }
        // End of column one
        
        // COLUMN TWO -- PRE-SALES TECHNICAL HELP
        var pre_sales
         pre_sales = "<div class=\"acc-panel\">\n" + 
            "\t<div class=\"rpt\" style=\"padding: none;\">\n" +
            "\t\t<a id=\"sales-program\" href=\"#\" class=\"acc-header\">\n" +
            "\t\t<h4>" + this.labels['SMBHELP_PRE_SALES_TITLE'] + "</h4>\n" + 
            "\t\t</a>\n" +
            "\t\t<span class=\"ctlc\">&nbsp;</span>\n" +
            "\t\t<span class=\"ctrc\">&nbsp;</span>\n" +
            "\t\t<span class=\"cblc\">&nbsp;</span>\n" +
            "\t\t<span class=\"cbrc\">&nbsp;</span>\n" + 
            "\t</div>\n" +
            "\t<div class=\"acc-overlay\">\n" + 
            "\t\t<div class=\"acc-content pt29-column\">\n" +
            "<img src='/etc/designs/cdc/fw/i/info_hover_icon_13x13.png' width='12' height='12' class='icon-info' " +
            "rel='#psi_cluetip' title='" +
            "' style='margin-left:400px;'><div id='psi_cluetip' style='display:none;'>"+ this.labels['SMBHELP_PRE_SALES_HOVERTEXT'] +"</div>" +
            this.SMBHelp_getPreSalesData(this.moduleData,this.labels,this.pre_html) +
            "\</div>\n</div> </div><!--end: column 2 -->\n";
        // End of column two

        // COLUMN THREE -- POST-SALES TECHNICAL HELP
        var post_sales = "<div class=\"acc-panel\">\n" + 
            "\t<div class=\"rpt\" style=\"padding: none;\">\n" +
            "\t\t<a id=\"sales-program\" href=\"#\" class=\"acc-header\">\n" +
            "\t\t<h4>" + this.labels['SMBHELP_POST_SALES_TITLE'] + "</h4>\n" + 
            "\t\t</a>\n" +
            "\t\t<span class=\"ctlc\">&nbsp;</span>\n" +
            "<span class=\"ctrc\">&nbsp;</span>\n" +
            "<span class=\"cblc\">&nbsp;</span>\n" +
            "<span class=\"cbrc\">&nbsp;</span>\n" + 
            "\t</div>\n" +
            "\t<div class=\"acc-overlay\">\n" + 
            "\t\t<div class=\"acc-content pt29-column\">" +
            "<img src='/etc/designs/cdc/fw/i/info_hover_icon_13x13.png' width='12' height='12' class='icon-info' " +
            "rel='#ppsi_cluetip' title='" +
            "' style='margin-left:400px;'><div id='ppsi_cluetip' style='display:none;'>"+ this.labels['SMBHELP_POST_SALES_HOVERTEXT'] +"</div>" +
            this.SMBHelp_getPostSalesData(this.moduleData, this.labels, this.pre_html) +
            "\</div>\n</div> </div><!--end: column 3 -->\n";
        // End of column three

        // COLUMN FOUR - DISTRIBUTORS
        var dist_info = this.SMBHelp_getDistributorData(returned,this.labels);
        var hovers = dist_info['hovers'];
        var dist_column = "<div class=\"acc-panel\">\n" + 
            "\t<div class=\"rpt\" style=\"padding: none;\">\n" +
            "\t\t<a id=\"sales-program\" href=\"#\" class=\"acc-header\">\n" +
            "\t\t<h4>" + this.labels['WORKSPACE_SMBHELP_DISTI_TITLE'] + " - " + this.moduleData.countryCode + "</h4>\n" + 
            "\t\t</a>\n" +
            "\t\t<span class=\"ctlc\">&nbsp;</span>\n" +
            "<span class=\"ctrc\">&nbsp;</span>\n" +
            "<span class=\"cblc\">&nbsp;</span>\n" +
            "<span class=\"cbrc\">&nbsp;</span>\n" + 
            "\t</div>\n" +
            "\t<div class=\"acc-overlay\">\n" + 
            "\t\t<div class=\"acc-content pt29-column-distributor\">" +
            dist_info['dist'] +
            "\t\t</div>" +
            "\t</div>" +
            "\t</div> <!--end: column 4 -->\n";
        // End of column four
        
        dist_column += "</div>";
        //dist_column += '<script type="text/javascript">cdc.cl.c19v1.init();<\/script>';
        return sales_program + pre_sales + post_sales + dist_column + hovers;
    },
    SMBHelp_availMsg: function()
    {
        var availMsg = "<div class=\"pt29-dataerror\">\n" +
        "<h4>" + this.labels['SMBHELP_LOCALE_UNAVAILABLE_TITLE'] + "</h4>\n" +
        "<p>" + this.labels['SMBHELP_LOCALE_UNAVAILABLE_TEXT_PREFIX'] + " <a href=\"" + 
        this.labels['SMBHELP_LOCALE_UNAVAILABLE_TEXT_URL'] + "\">" +
        this.labels['SMBHELP_LOCALE_UNAVAILABLE_TEXT_SUFFIX'] + "</a>.</p></div>\n";
        return availMsg;
    },
    SMBHelp_errorMsg: function(){
        var errorMsg = "<div class=\"pt29-dataerror\">\n" +
        "<h4>" + this.labels['SMBHELP_SYSTEM_DOWN_TITLE'] + "</h4>\n" +
        "<p>" + this.labels['SMBHELP_SYSTEM_DOWN_TEXT_PREFIX'] + " <a href=\"" + 
        this.labels['SMBHELP_SYSTEM_DOWN_TEXT_URL'] + "\">" +
        this.labels['SMBHELP_SYSTEM_DOWN_TEXT_SUFFIX'] + "</a>.</p></div>\n";
        return errorMsg;
    },
    SMBHelp_technicalvalues: function (tsl, returned){
        this.pre_html['chat'] = "";
        this.pre_html['time'] = "";
        this.pre_html['open_case'] = "";
        this.pre_html['phone']     = "";
        this.pre_html['visit']     = "";

        for (p=0; p<tsl.length; p++) {
            switch (tsl[p].supportType) {
                case "Chat":
                    this.pre_html['chat'] = "<p class='onlinechat' id='chatNow' style='display:none;'>" + 
                        "<span class='subheading'>" + this.labels['SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_TITLE'] + ": </span>" +
                        "<span id ='lpChatNow'></span></p>\n";
                        break;
                case "Open Case":
                    this.pre_html['open_case'] = '\t\t<p class="case"><span class="subheading">' +
                        this.labels['SMBHELP_PRE_SALES_OPENCASE_TITLE'] + ': </span>' +
                        '<a href="'+tsl[p].contactInfo+'" style="padding: 0 0 0 0;" class="morelist" target="_blank">' +
                        this.labels['WORKSPACE_SMBHELP_PRE_SALES_OPENCASE_LINKTEXT']+ '</a></p>\n';
                        break;
                case "Call":
                    if (tsl[p].contactStartDay) {
                        this.pre_html['time'] = "\t<p class='subhead'>" + tsl[p].contactStartDay + " - " + 
                            tsl[p].contactEndDay +
                            " <span class='seperator'>" + tsl[p].contactStartTime + " - " + tsl[p].contactEndTime + 
                            " " + tsl[p].contactTimeZone + "</span></p>\n";
                    }
                    this.pre_html['phone'] = "\t\t<p class='phone'><span class='subheading'>" + 
                        this.labels['SMBHELP_PRE_SALES_CALL_TITLE'] + ": </span>" +
                        "<span class='gethelp-phone'>" + tsl[p].contactInfo +
                        /*** MORE link removed for pilot  ***/
                        " <!--a href='" + this.labels['WORKSPACE_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT_URL'] + 
                        "' class='morelist seperator' " +
                        "onclick=\"smbHelp_trackEventFunction(returned,this);\">" +
                        this.labels['WORKSPACE_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT'] + 
                        "</a--></span></p>\n";
                    break;
                case "Visit":
                    this.pre_html['visit'] = '\t\t<p class="visit"><span class="subheading">' +
                        this.labels['SMBHELP_POST_SALES_VISIT_TITLE'] + 
                        ': </span><a href="'+ tsl[p].contactInfo+'" class="morelist" target="_blank">' +
                        this.labels['WORKSPACE_SMBHELP_POST_SALES_VISIT_LINKTEXT'] + "</a></p>\n";
                    break;  
                default:
            }
            
        }
    },
    SMBHelp_nontechnicalvalues: function (nsl, retu){
        this.pre_html['non_chat']="";
        this.pre_html['non_time']="";
        this.pre_html['non_phone']=""; 

        for (p=0; p<nsl.length; p++) {
            switch (nsl[p].supportType) {
                case "Chat":
                    this.pre_html['non_chat'] = "<p class='onlinechat' id='chatNow' style='display:none;' rel='" + this.moduleData.countryCode + "' alt='" +
                        this.labels['WORKSPACE_SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_LINKTEXT'] + "'>" + 
                        "<span class='subheading'>" + this.labels['SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_TITLE'] + ":</span>" +
                        "<span id ='lpChatNow'></span></p>\n";
                    break;
                case "Call":
                    if (nsl[p].contactStartDay) {
                        this.pre_html['non_time'] = "\t<p class='subhead'>" + nsl[p].contactStartDay + " - " + 
                            nsl[p].contactEndDay +
                            " <span class='seperator'>" + nsl[p].contactStartTime + " - " + nsl[p].contactEndTime + 
                            " " + nsl[p].contactTimeZone + "</span></p>\n";
                    }
                    this.pre_html['non_phone'] = "\t\t<p class='phone'><span class='subheading'>" + 
                        this.labels['SMBHELP_PRE_SALES_CALL_TITLE'] + ": </span>" +
                        "<span class='gethelp-phone'>" + nsl[p].contactInfo +
                        /*** MORE link removed for pilot  ***/
                        " <!--a href='" + this.labels['WORKSPACE_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT_URL'] + 
                        "' class='morelist seperator' " +
                        "onclick=\"smbHelp_trackEventFunction(this.moduleData,this);\">" +
                        this.labels['WORKSPACE_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT'] + 
                        "</a--></span></p>\n";
                    break;
                default:
            }
        }// end for 
    },
    SMBHelp_getSalesProgramData: function (returned, label, pre_html) {
        var data_str = this.pre_html['non_time'] + "\t\t<div class='pt29-data'>\n" + this.pre_html['non_phone'] + this.pre_html['non_chat'] + "\t</div>\n";
        return data_str;
    },

    SMBHelp_getPreSalesData: function (returned, label, pre_html) {
        var data_str = this.pre_html['time'] + "\t<div class=\"pt29-data\">\n" + this.pre_html['phone'] + this.pre_html['open_case'] + this.pre_html['community'] +
        /*** NOT IN PILOT ***
         "\t\t<p class='society'><span class='subheading'>" + 
         label['SMBHELP_SALES_AND_PROGRAM_CHAT_TITLE=Add'] + ":</span>" +
         "<span class='teaser'>" + label['WORKSPACE_SMBHELP_PRE_SALES_ADD_TEXT_PREFIX'] + 
         "<a href='/cisco/psn/web/workspace' class='morelist'>" + label['SMBHELP_PRE_SALES_ADD_TEXT_SUFFIX'] + 
         "</a>\n" + "</span></p>" +
         *** NOT IN PILOT ***/
        "\t</div>\n";
        return data_str;
    },
    SMBHelp_getPostSalesData: function (returned, label, pre_html) {
        var data_str = "\t\t<p class='subhead'>&nbsp;</p>\n" + "\t\t<div class='pt29-data'>\n" + pre_html['visit'] + "\t</div>\n";
        return data_str;
    },
    SMBHelp_getDistributorData: function (returned, label) {
        //To capture distributor links to trigger unica requests
        var unicaElements = new Array();
        var unicaBusinessElements = new Array();

        var data_str = new Array();
        data_str['dist'] = "";
        data_str['hovers'] = "";
        if (returned.distributorSupportList) {
            data_str['dist'] = "\t<div class='distributor-bdiv'>\n" + "\t\t<table class='distributor-btable' cellspacing=0>\n" + "\t\t<tbody>\n";
            // Create table row for each distributor
            var dist = returned.distributorSupportList;
            var row_class = "";
            var dist_class = "";
            var dist_name = "";
            for (var i = 0; i < dist.length; i++) {
                // different class for alternate rows
                if (i % 2 == 0) {
                    row_class = "";
                } else {
                    row_class = " class=\"bgcolor\"";
                }
                //truncate long name if necessary
                if (dist[i].name.length > 25) {
                    dist_name = dist[i].name.substring(0, 20) + "...";
                } else {
                    dist_name = dist[i].name;
                }
                var distLink = dist_name;
                if (dist[i].url) {
                    distLink = '<a href="#" rel='+dist[i].url+' onclick="' + 'window.open(\'' + dist[i].url + '\', \'disti\',\'toolbar=no,menubar=no,status=yes,scrollbars=yes,resizable=yes\');">' + dist_name + '</a>';

                    unicaElements[i] = [dist_name, dist[i].url];

                }
                data_str['dist'] += '\t\t\t<tr' + row_class + '><td class="distributor-name distrib" id="distrib'+i+'">' + distLink + ' <span href="#" rel="#loadme_dist' + i + '" class="dist-info">' + '<img src="/etc/designs/cdc/fw/i/icon_distributor_contacts_default.png" width="12" height="12"></span></td></tr>\n';

                // Also create hidden hover info for each distributor
                data_str['hovers'] += "<!-- Hidden Data for hover info -->\n" + "<div class=\"pt29-column-distributor\" id=\"loadme_dist" + i + "\"  style=\"display:none;\">\n" + "\t<h4><strong>" + dist[i].name + "</strong></h4>\n" + "\t\t<table class=\"distributor-btable\" cellspacing=0>\n" + "\t\t<tbody>\n";
                for (var j = 0; j < dist[i].businessFunctionList.length; j++) {
                    if (dist[i].businessFunctionList[j].phone) {
                        // different class for alternate rows
                        if (j % 2 == 0) {
                            dist_class = " class=\"bgcolor\"";
                        } else {
                            dist_class = "";
                        }
                        var distHover = dist[i].businessFunctionList[j].businessFunction;
                        if (dist[i].businessFunctionList[j].url) {
                            distHover = '<a class="businessLink" href="' + dist[i].businessFunctionList[j].url + '" onclick="' + 'window.open(\'' + dist[i].businessFunctionList[j].businessFunction.url + '\', \'distiH\',\'toolbar=no,menubar=no,status=yes,scrollbars=yes,resizable=yes\');"  target="_blank">' + dist[i].businessFunctionList[j].businessFunction + '</a>';
                            unicaBusinessElements[i] = [dist[i].businessFunctionList[j].businessFunction, dist[i].businessFunctionList[j].url];
                        }
                        data_str['hovers'] += "\t\t\t<tr" + dist_class + "><td id='distrib_cluetip"+j+"'  class=\"distributor-name distrib_cluetip\" style=\"width:50%;  font-size: 11px; padding:none;\">" + distHover + "</td><td class=\"distributor-phone\" style=\"width:50%; font-size: 11px; padding:none;\">" + dist[i].businessFunctionList[j].phone + "</td></tr>";
                                /*data_str['hovers'] += '\t\t\t<tr' + dist_class + '><td class="distributor-name" style="width:50%;  font-size: 11px; padding:none;">' +
                                '<a href="#" onclick="smbHelpTrackEvent(this);' +
                                'window.open(\''+dist[i].businessFunctionList[j].businessFunction.url+'\', \'disti\',\'toolbar=no,menubar=no,status=yes,scrollbars=yes,resizable=yes\');">' +
                                + dist[i].businessFunctionList[j].businessFunction + 
                                '</a></td><td class="distributor-phone" style=\"width:50%; font-size: 11px; padding:none;">' + 
                                dist[i].businessFunctionList[j].phone + '</td></tr>';*/
                    }
                }
                data_str['hovers'] += "\t\t</tbody>\n" + "\t\t</table>\n" + "</div><!--End : Hidden data for Hover Info -->\n\n";
            }
            data_str['dist'] += "\t\t</tbody>\n" + "\t\t</table>\n" + "\t</div>\n\n";
        }

        window.unicaElements = unicaElements;

        return data_str;
    },
    getWebACDStatus: function (chatLabel) {
        var wStat = "";
        try {
            wStat = jQuery("#webacdStatus img").attr("src");
        } catch (e) {}
        if (!wStat) {
            wStat = "";
        }
        var available = false;
        var wLink = "<a name='smartImg123332' " + "href='https://ciscosupport.webex.com/ciscosupport/supportcenter/webacd.wbx?AT=pqform&QID=123332&UID=0&SK=ed0f54d0ad2aabd029548402980a0750' " + "onclick=\"window.open('https://ciscosupport.webex.com/ciscosupport/supportcenter/webacd.wbx?AT=pqform&QID=123332&UID=0&SK=ed0f54d0ad2aabd029548402980a0750&refURL='" + "+escape(document.location), 'popupwindow'+Math.round(Math.random()*10000000000), " + "'toolbar=no,menubar=no,status=yes,scrollbars=yes,resizable=yes,width=500,height=500 top=80,left=120'); return false;\">" + chatLabel + "</a>";
        if (wStat.match("reponline")) {
            available = true;
        }
        if (available) {
            jQuery("#webacdChatNow").html(wLink);
        } else {
            jQuery("#webacdChatNow").html(wLink);
        }
    },
    addUnicaRules: function ( returned  ) {

        cdc.util.addMetricsRule('#pt29 .community a[href]', {
            'lpos':'pt29',
            ntpagetag: {
                'siteArea': 'VirtualConcierge',
                'basepageUrl': window.location.href,
                'basepageTitle': document.title,
                'loggedIn': 'Yes',
                'status': 'LoggedIn',
                'entitlement': 'partner',
                'moduleArea': 'Workspace',
                'linkText':this.labels['WORKSPACE_SMBHELP_PRE_SALES_ENGAGE_LINKTEXT'],
                'linkUrl' :this.labels['WORKSPACE_SMBHELP_PRE_SALES_ENGAGE_LINKTEXT_URL']
            }   
        });

        //Open Case
        cdc.util.addMetricsRule('.case a[href]', {
            'lpos':'pt29',
            ntpagetag: {
                'siteArea': 'VirtualConcierge',
                'basepageUrl': window.location.href,
                'basepageTitle': document.title,
                'loggedIn': 'Yes',
                'status': 'LoggedIn',
                'entitlement': 'partner',
                'moduleArea': 'Workspace',
                'linkText':this.labels['WORKSPACE_SMBHELP_PRE_SALES_OPENCASE_LINKTEXT'],
                'linkUrl' :jQuery('#pt29 .case a[href]').attr('href')
            }
        });
        
        //Visit
        cdc.util.addMetricsRule('#pt29 .visit a[href]', {
            'lpos':'pt29',
            ntpagetag: {
                'siteArea': 'VirtualConcierge',
                'basepageUrl': window.location.href,
                'basepageTitle': document.title,
                'loggedIn': 'Yes',
                'status': 'LoggedIn',
                'entitlement': 'partner',
                'moduleArea': 'Workspace',
                'linkText':this.labels['WORKSPACE_SMBHELP_POST_SALES_VISIT_LINKTEXT'],
                'linkUrl' :jQuery('#pt29 .visit a[href]').attr('href')
            }
        });
 
        //Chat now link
        cdc.util.addMetricsRule('.chat_link',{ 
            'lpos':'pt29',
            ntpagetag: {
                'siteArea': 'VirtualConcierge',
                'basepageUrl': window.location.href,
                'basepageTitle': document.title,
                'loggedIn': 'Yes',
                'status': 'LoggedIn',
                'entitlement': 'partner',
                'moduleArea': 'Workspace',
                'linkText':'chatNow',
                'linkUrl' :'http://sales.liveperson.net/hc/36748288/?cmd=file&file=visitorWantsToChat'
            }
        });
        
        // ############ DISTRIBUTOR LINKS ON PAGE
        jQuery('.distributor-bdiv .distributor-btable .distributor-name').each(function(i){
            cdc.util.addMetricsRule('#distrib'+i,{
                unica: {
                    linkUrl : jQuery('#distrib'+i+ ' a').attr('rel'), 
                    linkText: jQuery('#distrib'+i).text() 
                }
            });
        });
        // onclick of Distributor link in the distributor list
        jQuery('.distributor-bdiv .distributor-btable .distributor-name').each(function(i){
            jQuery('#distrib'+i).click(function(){
                cdc.cl.pt29.trackWorkspaceEvent(this);
            });  // end for disttibutor click
        }); 
         
        // ########### ONMOUSE OVER -- BALOON 
        jQuery('.distributor-bdiv .distributor-btable .distributor-name').each(function(i){
            cdc.util.addMetricsRule('#distrib'+i +' img',{
                unica: {
                    linkUrl: "hover",
                    linkText: jQuery('#distrib'+i).text()
                }
            });   
        });
        // onhover of Img  on distributor list
        jQuery('#pt29 .dist-info img').each(function(i){
            jQuery(this).mouseover(function(){
                cdc.cl.pt29.trackWorkspaceEvent(this);
            })      
        }); 
         
        //########## CLUE TIP -- DISTRIBUTOR LINKS 
        // correct manner for applying rules to distributor link in hover.
        jQuery('.distrib_cluetip').each(function(j) {
            cdc.util.addMetricsRule('#distrib_cluetip' + j + ' a', function(i) {
                return {
                    'lpos': 'pt29',
                    ntpagetag : {
                        'siteArea' : 'VirtualConcierge',
                        'basepageUrl' : window.location.href,
                        'basepageTitle' : document.title,
                        'linkUrl' : jQuery(i).attr('href'),
                        'linkText' : jQuery(i).text(),
                        'loggedIn' : 'Yes',
                        'status' : 'LoggedIn',
                        'entitlement' : 'partner',
                        'moduleArea' : 'Workspace'
                    }
                }
            });
        });
        
    },
    trackWorkspaceEvent: function (linkInfo) {
        // TODO: we'll eventually move the sending of the event into trackevent.js (_lc function)
        // TODO: We'll need a way to specify the interaction type (i.e. mouseover, click, etc)
        // TODO: Also, deal with the exit link timing issue. (see NTPT_MAXTAGWAIT) -dgipp
       
        var metricsObj = cdc.util.getMetricsInfo(linkInfo);

        var unicaGetHelpParams = {
               'lpos': 'pt29',
               'link' : metricsObj.unica.linkText, 
               'linktext': metricsObj.unica.linkUrl,
               ntpagetag : {
                'siteArea': 'VirtualConcierge',
                'basepageUrl': window.location.href,
                'basepageTitle': document.title,
                'linkText': metricsObj.unica.linkText,
                'linkUrl': metricsObj.unica.linkUrl,
                'loggedIn': 'Yes',
                'status': 'LoggedIn',
                'entitlement': 'partner',
                'moduleArea': 'Workspace'
            }
        };
    cdc.ut.liveManager.config.send.ntpagetag = true; // for testing only
    trackEvent.event('link', unicaGetHelpParams);
    },
    getlpValues: function(ntsl, chat, keyWord)
    {
        for (p=0; p<ntsl.length; p++) {
            switch (ntsl[p].supportType) {
            case "Chat":
                var x=eval('ntsl[p]'+'.'+keyWord);
                //alert( x );
                return x;   
                break;
            default: 
                break;
            }
        }
    },
    SMBHelp_showLPChat:function (sCode) {
        var countryCode = jQuery("#chatNow").attr("rel");
        var chatLabel = jQuery("#chatNow").attr("alt");
        var skillCode = sCode;
        var wLink = "<a  class='chat_link' href=\"javascript:void(0);\" " + "onclick=\"window.open('http://sales.liveperson.net/hc/36748288/?cmd=file&file=visitorWantsToChat&site=36748288&SESSIONVAR!skill=" + skillCode + "&referrer=', '_blank','width=472,height=320'); " + "\"> " + chatLabel + "</a>";
        cdc.cl.pt29.chatLinkText = chatLabel;
        cdc.cl.pt29.chatLinkURL = 'http://sales.liveperson.net/hc/36748288/?cmd=file&file=visitorWantsToChat&site=36748288&SESSIONVAR!skill=' + skillCode + '&referrer=';
        jQuery("#lpChatNow").html(wLink);
        jQuery("#chatNow").show();
    },
    SMBHelp_createResourceBundle: function (results) {
        var lbl = new Array();
        for (v = 0; v < results.length; v++) {
            rkey = results[v].key;
            rval = results[v].value;
            lbl[rkey] = rval;
        }
        return lbl;
    },
    SMBHelp_appendHacks: function () {
        /*
        Function: cluetip
        Description:
        Opens a cluetip with the properties we have provided, when we mouse over on particular element (in this case: img.icon-info, a.dist-info)
        */
        // add class for formatting depending on eligible/ineligible status
        if (this.moduleData.widthOfPortlet == "50") {
            jQuery("#pt29").addClass("pt29v3");
            jQuery("#pt29").css("margin-left","-12px");
        } else {
            if ((this.moduleData.eligibilityFlag) && (this.moduleData.eligibilityFlag != "false")) {
                jQuery("#pt29").addClass("pt29v1");
            } else {
                jQuery("#pt29").addClass("pt29v2");
            }
        }
        jQuery('img.icon-info').cluetip({
            local: true,               arrows: true,            showTitle: false,
            positionBy: 'mouse',       leftOffset: 15,          width: 245,
            sticky: false,             mouseOutClose: true,     clickThrough: true,
            closeText: '',             cluetipClass: 'cdc-pt29', cluezIndex: 1000,
            topOffset: 25,             dropShadow: true,         dropShadowSteps: 6,
            hoverIntent: false
        });
        jQuery('span.dist-info').cluetip({
            local: true,         arrows: true,             showTitle: false,
            positionBy: 'mouse', leftOffset: 20,           width: 245,
            sticky: true,        mouseOutClose: true,      clickThrough: false,
            closeText: '',       cluetipClass: 'cdc-pt29', cluezIndex: 1000,
            topOffset: 30,       dropShadow: true,         dropShadowSteps: 6,
            hoverIntent: false
        });

        // Removing h3 tag which is inside cluetip if it does not contain any text.
        if (jQuery.trim(jQuery("#cluetip-title").html()).length == 0) {
            jQuery("#cluetip-title").remove();
        }
        /*
        Looping through anchor elements which are inside a table with class name "distributor-btable".
        Checking for a condition if any anchor contains text, which length is more than 24 characters.
        If Yes: 
            Reducing the text length to 21 and appending "..."
        */
        jQuery(".distributor-btable td").find('a').each(function () {
            if ($(this).html().length > 24 && $(this).html().indexOf("<img") == -1) {
                $(this).html($(this).html().substr(0, 20) + "...");
            }
        });

        //Hiding cluetip when user mouse overs on any tab
        jQuery("#pt29").find(".rpt").mouseenter(function () {
            jQuery("#cluetip").hide();
        });
    }
};

jQuery(document).ready(function(){
    jQuery('#pt29').each(function(){
        cdc.cl.pt29.init(document.getElementById(this.id).pt29);
        // Below has to be commented at the time of push to TRUNK. and above line should be uncommneted
        //cdc.cl.pt29.init(ws_json); 
    });      
});