Cisco Transport Manager Version 2.0.x Frequently Asked Questions

Introduction

This document provides answers to some common questions about Cisco Transport Manager (CTM) version 2.0.x.

Q. I cannot find the .cshrc file on my CTM 2.0.0 CD. How can I get this file?

A. The .cshrc file is missing from some CTM version 2.0.0 CDs. Contact Cisco Technical Support to request a copy of the file. A technical support engineer can email the file to you or can make it available on the anonymous FTP server.

Q. When I run the root.sh script while installing Oracle software, I receive an error message that reads "Please raise the ORACLE owner's ulimit as per the IUG." What should I do?

A. You can safely ignore this error message and continue to install Oracle and CTM.

Complete these steps in order to correct this problem:

1. Launch Cisco Transport Client (CTC) to the network element (NE) directly from your web browser.
2. Log in to the NE. In the Main Shelf view, choose Maintenance > Software.
3. Write down the working software version. For example, on a Cisco ONS 15454 NE that runs release 2.2.0 software, the version is 02.20-001A-00.38.
4. Log in to CTM and choose Administration > Supported NE Table.
5. Highlight one of the Cisco ONS 15454 NEs and choose Edit > Add.
6. In the space for NE Version, enter the software version you wrote down in step 3, then click OK to close the window.
7. Log out of CTM. As the root user, issue the ctms-stop command to shut down the server.
8. Issue the ctms-start command to start the server again and then log back in to CTM.

Q. When I try to run a prune script, I receive an error message that refers to missing the "product_user_profile table." What should I do?

A. Complete these steps in order to correct this problem:

1. Log in to the CTM server as the Oracle user and enter sqlplus system/manager to launch SQLplus.
2. Issue one of these commands as appropriate for your version of Oracle:

   • For Oracle version 8.0.5, enter @/oraclesw/product/8.0.5/sqlplus/admin/pupbld.sql..

   • For Oracle version 8.1.6, enter @/oraclesw/product/8.1.6/sqlplus/admin/pupbld.sql..

3. Enter exit to log out of SQLplus.
4. Issue these commands to restart the Oracle instance and Oracle listener:

   • lsnrctl stop

   • lsnrctl start

   • dbshut

   • dbstart

   You should now be able to run any of the pruning scripts.

Q. I upgraded the software on one or more Cisco ONS 15454 NEs, but now I cannot launch CTC to these nodes. How do I correct this problem for CTM 2.0?

A. Complete these steps in order to correct this problem:

1. Launch CTC to the NE directly from your web browser.
2. Log in to the NE. In the Main Shelf view, choose Maintenance > Software.
3. Write down the working software version. For example, on a Cisco ONS 15454 NE that runs release 2.2.0 software, the version is 02.20-001A-00.38.
4. Log in to CTM and choose Administration > Supported NE Table.
5. Highlight one of the Cisco ONS 15454 NEs and choose Edit > Add.
6. In the space for NE Version, enter the software version you wrote down in step 3, then click OK to close the window.
7. Add the most recent cms.jar file to the server. This file is used every time CTC is launched directly from CTM. Complete these steps in order to receive the latest cms.jar file:
   1. Open an MS-DOS window. Open a terminal window if you use a UNIX workstation.
   2. Enter ftp <node IP address> at the prompt and replace <node IP address> with the IP address of the new NE.
   3. Press Enter at the User and Password prompts to connect to the FTP port on the NE.
   4. Enter get cms.jar to download the file. The download process can take several minutes, which depends on the bandwidth of your LAN connection.
   5. When the download is complete, enter bye to end the FTP session.
   6. Choose Administration > CTC Upgrade Table in the CTM window.
   7. Chose Edit > Add.
   8. Check the Activate check box, then click Browse and choose the cms.jar file that you downloaded in step 7d. If you cannot remember where the file is saved, do a search on your PC or workstation.
8. Log out of CTM. As the root user, issue the ctms-stop command to shut down the server.
9. Issue the ctms-start command to start the server again, then log back in to CTM.

Q. I upgraded the software on one or more Cisco ONS 15454 NEs, but now I cannot launch CTC to these nodes. How do I correct this problem for CTM 2.1?

A. Complete these steps in order to correct this problem:

1. Launch CTC to the NE directly from your web browser.
2. Log in to the NE. In the Main Shelf view, choose Maintenance > Software.
3. Write down the working software version. For example, on a Cisco ONS 15454 NE that runs release 2.2.0 software, the version is 02.20-001A-00.38.
4. Log in to CTM and choose Administration > Supported NE Table.
5. Highlight one of the Cisco ONS 15454 NEs and choose Edit > Add.
6. In the space for NE Version, enter the software version you wrote down in step 3, then click OK to close the window.
7. Add the most recent Cisco ONS 15xxx software package to the server. This binary file is used every time CTC is launched directly from CTM. Insert the 15xxx software CD-ROM into your CD-ROM drive and complete these steps in order to receive the latest package file:
   1. In the CTM window, choose Administration > CTC Upgrade Table.
   2. Choose Edit > Add.
   3. Check the Activate check box, then click Browse and choose the package file in the Cisco15xxx folder.
8. Log out of CTM. As the root user, issue the ctms-stop command to shut down the server .
9. Issue the ctms-start command to start the server again, then log back in to CTM.

Q. I try to perform the "Test NE Connectivity" function on a particular NE, but it responds with "Unavailable".

A. This test is run over Simple Network Management Protocol (SNMP). In order for this test to be successful, you must provision an SNMP trap on the NE that points back to the CTM server. Refer to Cisco ONS 15454 User Documentation or Cisco 15327 User Documentation for more information on SNMP traps.

Q. The operational state of one or more NEs indicates "Out of Service" (disabled), even though the state is shown as "In Service" when I check Network Element Properties > Operational State. What should I do?

A. Complete these steps in order to correct this problem:

1. Verify that you can ping the IP address of the NE from the CTM server.
2. Make sure that the software version of the NE is in the Supported NE table. Choose Administration > Supported NE Table to see all supported NE software versions that can communicate with CTM.
3. Launch CTC to the NE directly from your web browser.
4. Log in to the NE. In the Main Shelf view, choose Maintenance > Software.
5. Write down the working software version. For example, on a Cisco ONS 15454 NE that runs release 2.2.0 software, the version is 02.20-001A-00.38.
6. Log in to CTM and choose Administration > Supported NE Table.
7. Highlight one of the Cisco ONS 15454 NEs and choose Edit > Add.
8. In the space for NE Version, enter the software version you wrote down in step 5, then click OK to close the window.
9. Log out of CTM. As the root user, issue the ctms-stop command to shut down the server .
10. Issue the ctms-start command to start the server again, then log back in to CTM.

Q. I cannot log in to CTM. I just installed Solaris, Oracle, and CTM, but when I launch the client and enter the username, I receive the "EID-100: Fatal error: Cannot connect to EMS server. Check configuration and retry." error message. What should I do?

A. There are a variety of causes that can trigger this error message. Use these suggestions to correct this problem:

• Verify that you can ping the CTM server IP address from the CTM client.

• Verify that all of the server processes are running (Oracle, tnslistener, and CTMServer).

• Start the server in debug mode. As the root user, issue this command from a terminal console window on the CTM server:

  /opt/CiscoTransportManagerServer/bin/CTMServer -d

  This command dumps information into the terminal console window and indicates the cause of the problem.

• Contact Cisco Technical Support for assistance if you still need help.

Q. When I try to log in to CTM, I receive the "EID-130: Cannot authenticate user. Please try again" error message. What should I do?

A. The username and password you have entered are incorrect. Verify that the username and password have not changed. Contact your CTM Administrator and/or Cisco Technical Support for assistance if you still have problems logging in to CTM.

Q. When I try to launch CTC to a Cisco ONS 15454 or 15327 NE, I receive the "EID-750: Error in launching CTC shelf view for <NE name>" error message. What should I do? or When I try to launch CTC to a Cisco ONS 15454 or 15327 NE, a Java window pops up that indicates "CTC Authorization failed" and prompts me for the username and password. What should I do?

A. These two error messages share a common solution. Verify that you can ping the IP address of the NE from the server. If the CTC progress window and log in dialog boxes appear, the CTC username and/or password are incorrect. Use the Modify CTM User Properties wizard to change the CTC username and password to match those configured on the NE to fix this.

Complete these steps in order to update the username and password information:

1. Choose Administration > CTM Users.
2. In the CTM Users table, highlight the user and choose Edit > Modify User.
3. Click Next and change the username and/or password to match exactly what is provisioned on the NE that you want to access.
4. Log out of CTM, then log back in. The new settings take effect.

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