Cisco CallManager Extended Services Administrator Guide
Installing Cisco CallManager Extended Services

Table Of Contents

Installing Cisco CallManager Extended Services

Before You Install

Hardware Requirements

Software Requirements

Installing Cisco CallManager Extended Services

Downloading and Installing Cisco CallManager Extended Services from the Internet

Installing Cisco CallManager Extended Services

This section describes how to install CiscoCallManagerExtendedServices on a CiscoMediaConvergenceServer (CiscoMCS) or on a Cisco certified server:

1. Before You Install

2. Installing CiscoCallManagerExtendedServices

Before You Install

Before you begin the installation of Cisco CallManager Extended Services, ensure that you have met hardware and software requirements and configured Windows 2000 components. Check the "Hardware Requirements" section and the "Software Requirements" section before you proceed.

Hardware Requirements

CiscoCallManager ExtendedServices run on the Cisco Media Convergence Server (CiscoMCS) platform or a customer-provided Cisco-certified server such as the Compaq DL320 and DL380 and the IBM-330 and IBM-340.

Cisco recommends that you can install CiscoCallManager ExtendedServices co-resident on the same server as CiscoCallManager.

Hardware requirements for a co-resident server configuration of CiscoCallManager ExtendedServices are:

The installation of CiscoCallManager ExtendedServices requires 275MB.

Running Cisco CallManager Extended Services requires 512MB for the CiscoMCS 7820 series (7820, 7822, and 7825) and 1GB for the CiscoMCS 7930 series (7930 and 7935).

Software Requirements

CiscoCallManagerExtendedServices requires the following software components to operate:



Installing Cisco CallManager Extended Services

Install CiscoCallManager 3.1 and Windows 2000 before you install CiscoCallManagerExtendedServices.

Note If you do not have CiscoCallManager 3.1 installed first, CiscoCallManagerExtendedServices will abort during its installation.

Note You must configure proxy settings for Internet Explorer and verify that you can browse to the internal and external web site. For details on configuring your proxy settings, contact your network administrator.

Downloading and Installing Cisco CallManager Extended Services from the Internet

To install CiscoCallManagerExtendedServices, perform the following steps:


Step 1 Start up the Cisco MCS or Cisco certified server and log into Windows 2000.

Step 2 Use a web browser to access the following URL:

Click the CallManager Upgrades link.

Step 3 Locate CiscoCallManagerExtendedServices and download the file: cm-es.ffr.2-2-1.exe.

Step 4 Double-click on the downloaded file to launch the installer.

Step 5 Click Next at the Welcome to the CiscoCallManagerExtendedServices Installation Wizard window.

Step 6 A window appears with a checklist of applications offered by CiscoCallManagerExtendedServices. See Figure2-1.

Check the box next to the applications you wish to install:



Step 7 Click the Next button.

Figure 2-1 Installing Cisco CallManager Extended Services

Step 8 If you are installing a CiscoCallManager application for the first time, skip to Step 11.

If you are performing a reinstall or upgrade, the system asks you to confirm that you want to reinstall.

Step 9 Click Yes .

Step 10 At this point, the installation checks for the presence of Cisco CallManager 3.1.

If Cisco  CallManager  Release 3.1 is not present, you are prompted to upgrade to Cisco CallManager Release 3.1.The installation of Cisco CallManager Extended Services will not continue until Cisco  CallManager  Release 3.1 is present.

Step 11 Confirm your installation selection by clicking Yes .

The system displays a message asking where the Cisco CallManager Database is located.

Step 12 To install CiscoCallManager ExtensionMobility on the same server as CiscoCallManager, select This Server.

To install Cisco CallManager Extension Mobility on a different server from Cisco CallManager, select A Different Server and enter the server's hostname, and a username and password.

Step 13 Click Next.

Step 14 At the CiscoWorks2000 Syslog Configuration screen you can elect to configure the CiscoWorks2000 Syslog collector.

If you have a CiscoWorks2000 server on your network, you can click the Configure CiscoWorks2000 Syslog Collector check box to install the CiscoWorks Syslog Collector module on this computer. If you click this check box, enter the location of your CiscoWorks2000 server.

If you do not have a CiscoWorks 2000 server on your network, do not click the Configure CiscoWorks 2000 Syslog Collector check box.

Step 15 At the Ready to Install CiscoCallManagerExtendedServices window, click Next.

The system takes approximately 10 minutes to install Cisco CallManager Extended Services.

Step 16 The installation blanks the administrator password. Re-enter the password as shown here:

a. Enter the new password to be used for the MCS or Cisco certified server. Click Okay .

b. Enter the new password to be used for the SQL Server. Click Okay .

Step 17 To reboot, c lick Yes when prompted.

Upgrading Cisco CallManager AutoAttendant or Re-installing Cisco CallManager Extended Services

To upgrade to CiscoCallManagerExtendedServices from an earlier version of CiscoCallManagerAutoAttendant, or to re-install the current version of CiscoCallManagerExtendedServices, perform the following steps:


Step 1 On the CiscoCallManager server, choose
Start >Programs>Cisco CRAAdministrator>ApplicationAdministrator.

Enter your user name and password and click OK.

The Application Administration Setup page appears.

Step 2 Click Setup on the Application Administration Setup page.

The Directory Configuration page appears. The necessary fields are pre-populated with your directory configuration data.

Step 3 Click OK to confirm the directory configuration.

Step 4 Launch a command window by choosing Start>Run.

Step 5 Enter "cmd" and click OK.

Step 6 Set the directory to
C:\Program Files\wfavvid.

Step 7 If you are upgrading from Cisco CallManager AutoAttendant Release 2.0,
run: "UpgradeAA.bat."

Note You do not need to reboot after this procedure.