Getting Started with Cisco Customer Response Applications 3.0(1)

Table of Contents

Related Documentation
Obtaining Documentation
Obtaining Technical Assistance


Getting Started with Cisco Customer Response Applications provides instructions for installing the components of the Cisco Customer Response Applications (CRA), including the Cisco IP Interactive Voice Response (Cisco IP IVR), Cisco IP Queue Manager (IP QM), and Cisco IP Integrated Contact Distribution (IP ICD) software packages.

This reference guide

  • Describes how to perform product installation and initial configuration tasks
  • Explains how the Cisco CRA system works

  • Note   Effective with this release, Cisco Customer Response Applications (CRA) has been renamed Cisco Customer Response Solutions (CRS). The Cisco website and packaging materials have been updated to reflect the new name, but the user interface, and therefore the documentation, has not.


Getting Started with Cisco Customer Response Applications is written for IP telephony administrators and application designers. This guide assumes that users have the basic networking and telephony knowledge required to install and set up the server software.


The following chart describes how this guide is organized:

Chapter Title Description

Chapter 1

Introducing Cisco CRA 3.0

Overview of the Cisco Customer Response Applications software suite

Chapter 2

Preparing to Install Cisco CRA 3.0

System requirements, general preparation checklists, and installation roadmap

Chapter 3

Installing Cisco CRA 3.0

Instructions for installing Cisco CRA 3.0

Chapter 4

Configuring Cisco 3.0 Applications

Checklist for configuring system-level components

Chapter 5

Installing Nuance ASR and TTS

Instructions for installing the Nuance Speech Server (ASR1 and TTS2)

Appendix A

Alternative Directory Setup Configurations

Instructions for configuring alternative server setup

Appendix B

Alternate Server Configurations

Instructions for configuring alternative directory setup

Appendix C

Cisco CRA 2.x to 3.0 Profile Conversion

Instructions for converting CRA 2.x profile information to CRA 3.0

1Automatic Speech Recognition


Related Documentation

Refer to the following documents for further information about Cisco CRA applications and products:

  • Cisco CallManager Administration Guide
  • Cisco CallManager Extended Services Administrator Guide
  • Cisco CallManager System Guide
  • Cisco IP Telephony Network Design Guide
  • Cisco Customer Response Applications Developer Guide
  • Cisco Customer Response Applications Administrator Guide


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Obtaining Technical Assistance

Cisco provides as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. registered users have complete access to the technical support resources on the Cisco TAC Web Site. is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

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If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

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