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Cisco ICS 7700 Series Integrated Communication Systems

Release Notes for Cisco Unity Voice Messaging Release 3.1(5) on the Cisco ICS 7750


Table of Contents

Release Notes for Cisco Unity Voice Messaging Release 3.1(5) for the Cisco ICS 7750

Release Notes for Cisco Unity Voice Messaging Release 3.1(5) for the Cisco ICS 7750

September 2002

These release notes describe the features and open caveats for Cisco Unity Voice Messaging Release 3.1(5) for the Cisco ICS 7750 only. For more information about Unity Release 3.1(5), use the Release Notes for Cisco Unity Release 3.1(5) at this URL:



These release notes contain the following sections:

New and Changed Support for Cisco Unity Release 3.1(5)

This section describes the changes that are available with Release 3.1(5). For information about new features and changes in Cisco Unity Release 3.1(4) and earlier, see the appropriate section of the Re lease Notes for Cisco Unity Release 3.1(5).

Optional Microsoft Service Packs Qualified for Use with Cisco Unity

The following Microsoft Service Packs have been qualified for optional use with Cisco Unity 3.1(5) and later:

  • Microsoft Exchange 2000 Service Pack 3

  • Microsoft SQL Server 2000 Service Pack 2

  • Windows 2000 Service Pack 3

The service packs are available from the Software Center on the service packs disc image called, CiscoUnity3.1.5ServicePacks-ENU-CD3of3.exe.

Tools Depot

The Tools Depot gathers a wide range of Cisco Unity utilities in one location. To access the Tools Depot, browse to this directory: CommServer\Utilities\ToolsDepot, and double-click ToolsDepot.exe. You can also access the Tools Depot by using the Tools Depot icon on the Cisco Unity server desktop.

The Tools Depot lists all the available tools by category. To display online Help for a tool, click the tool name in the left pane. To run the tool, double-click the tool name. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity that is currently running on the server.

The tools that have been updated or that are new in the Tools Depot are listed in Table 1.

Table 1: Changes to the Tools Depot
Updated Tools New Tools

Advanced Settings Tool

Migrate Subscriber Tool

Bulk Edit

Schedule Unity Restart

Disaster Recovery Backup

Bridge Traffic Analyzer

Disaster Recovery Restore

Gather Unity System Info

External User Import

Port Usage Analyzer

Subscriber Information Dump

Codec Checker

Set Volume

Note   For information on the changes to a tool, see the revision history in online Help for the tool.

Note   For information on how a tool works, see online Help for the tool.

Unsupported Features and Restrictions

Cisco Unity Voice Messaging 3.1(5) on the Cisco ICS 7750 does not support these features:

  • Cisco Unity Unified Messaging is not supported until this product is released on the ICS 7750.

  • Unity Failover

  • Japanese graphical user interface (GUI)

Cisco Unity Voice Messaging Release 3.1(5) on the Cisco ICS 7750 has the following restrictions:

  • With 512 MB of RAM, up to 16 ports and 350 users are supported.

  • With 1 GB of RAM, up to 24 ports and 500 users are supported.

  • The system processing engine (SPE) 310 for running Cisco Unity has the following support limitations:

    • Supports Microsoft Data Engine (MSDE), but does not support Microsoft SQL2000.

    • Supports Microsoft Exchange 2000, but does not support Exchange 5.5.

  • Cisco Unity Voice Messaging on the ICS 7750 supports Exchange 2000 installed only on the SPE running Cisco Unity. It does not support an offbox Exchange configuration. For the installation instructions, refer to "Setting Up and Installing Cisco Unity Voice Messaging on the Cisco ICS 7750" at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/uvm31 3/setupins/index.htm

Qualified Combinations of Product Releases

Cisco Unity Voice Messaging 3.1(5) and the Cisco Unity-Cisco CallManager (Cisco Unity-CM) Telephony Service Provider (TSP) have been qualified for the product combinations listed in Table 2.

Table 2: Qualified Combinations of Product Releases
Cisco Unity Voice Messaging Cisco Unity-CM TSP Release Cisco CallManager Release ICS System Manager Core Software Release



3.2(2), 3.2(1), 3.1(3), 3.1(2c)

2.5.0, 2.4.0, 2.3.0

Note   For information about how to determine the Unity software version, see the "Determining the Software Version" section in the Release Notes for Cisco Unity Release 3.1(5).

Cisco Unity Version 3.1(5) Required and Optional Third-Party Service Packs

Cisco Unity Voice Messaging 3.1(5) has been qualified for the version combinations given in Table 3, with required and optional third-party service packs.

Table 3: Supported Version Combinations
Cisco Unity Voice Messaging Required Third-Party Service Packs Optional Third-Party Service Packs


Exchange 2000 Service Pack 2,
Internet Explorer 5.5 Service Pack 2, MSXML3 Service Pack 1,
SQL Server 2000 Service Pack 1,
SQL Server 2000 hot fix (Knowledge Base article Q315395)
Windows 2000 Service Pack 2

Exchange 2000 Service Pack 3
SQL Server 2000 Service Pack 2,
Windows 2000 Service Pack 3

Cisco Unity Releases and Supported Client Software

Cisco Unity Voice Messaging 3.1(5) and the software on client workstations are supported only in the combinations listed in Table 4.

Table 4: Supported Client Software
Cisco Unity Voice Messaging Operating System on Client Workstation Internet Explorer (IE)


Windows XP,
Windows 2000,
Windows NT 4.0,
Windows ME,
Windows 98

IE 6.0,
IE 5.5 (plus Service Pack 2)

For the most current list of all qualified version combinations—including combinations qualified after the release of Cisco Unity 3.1(5)—refer to the Compatibility Matrix: Cisco Unity and Software on Client Workstations at this URL:


Note   Cisco Unity Voice Messaging, including Digital Networking, Audio Messaging Interchange Specifications (AMIS), and Visual Messaging Interface (VMI), has been qualified on the Cisco ICS 7750. Other features of Cisco Unity, such as e-mail and unified messaging, are being tested on the Cisco ICS 7750.

Open Caveats

Caveats are unexpected behavior or defects in Cisco software releases. They are graded according to severity level. Release notes for Cisco Unity contain information for severity levels 1, 2, and 3 only.

  • To see a list of open caveats for Cisco Unity, refer to the "Caveats" section of the Release Notes for Cisco Unity Release 3.1(5) at this URL.

http://cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu315rn.htm#xtocid11 5

  • To see a list of open caveats for the Cisco Unity-CM TSP, refer to the "Caveats" section of the Release Notes for Cisco Unity-CM TSP, Release 6.0(2a) at this URL.


In addition, you can search for known problems on the Cisco bug tracking system tool, Bug Toolkit.

To access Bug Toolkit, perform one of the following actions:

  • Enter the following URL in your web browser:


  • Log in to CCO, and choose Service & Support > Technical Assistance Center > Tool Index > Software Bug Toolkit.

Table 5 lists open caveats for Cisco Unity Voice Messaging 3.1(5) for the Cisco ICS 7750.

Table 5: Open Caveats for Cisco Unity Voice Messaging 3.1(5) for Cisco ICS 7750
Caveat Number Description


Network News Transfer Protocol (NNTP) is installed as part of a Unity 3.1 Voice Messaging installation on an SPE. After the installation of NNTP, the SPE applications event log is flooded with perflib messages. The high rate of application event log messages masks other kinds of messages and can overwrite more important messages before they can be viewed.

When NNTP is installed from the i386 directory of Windows 2000 Service Pack 2 on an SPE, four of the registry entries, which are used by Perfmon for ISAPISearch (part of Microsoft search service) and DNS (domain name service), are removed but not updated. A message appears in the application log, stating that a minor problem occurred during the installation of NNTP. As a result of the problem during installation, numerous event viewer messages appear in the application log.


You can mask the messages by modifying the registry to disable perflib access to the malformed entries. This does not fix the problem, but it does reduce the number of perflib messages.

1. Click Start > Run, enter regedit, and click OK.

2. Click HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > ISAPISearch > Performance.

3. Right-click Performance, and choose Rename.

4. Rename Performance to PerformanceDIS.

5. Click HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > DNS > Performance.

6. Right-click Performance, and choose Rename.

7. Rename Performance to PerformanceDIS.

8. Restart the SPE.


When the Cisco Unity server is started and Cisco CallManager is off-line, the Cisco Unity-CM TSP disables port registration and no voice-mail ports are available.

Also, when Cisco CallManager is restarted, Cisco Unity-CM TSP disables port registration because Cisco CallManager services are temporarily off-line.


Restart the Cisco Unity server after Cisco CallManager services are running.

Related Documentation

For a list of related documentation, refer to the Cisco Unity Voice Messaging 3.1(5) on the Cisco ICS 7750 Documentation Locator, which is shipped with the product. To view the most recent version of these documents, go to this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/uvm315/ index.htm

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:


Translated documentation is available at the following URL:


Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

  • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:


  • Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:


  • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.


Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

  • Streamline business processes and improve productivity

  • Resolve technical issues with online support

  • Download and test software packages

  • Order Cisco learning materials and merchandise

  • Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:


Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

  • Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

  • Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

  • Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

  • Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:


All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:


If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered, you can open a case online by using the TAC Case Open tool at the following URL:


If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:


Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

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Copyright © 2002, Cisco Systems, Inc.
All rights reserved.

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