Table Of Contents

A - B - C - D - E - F - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

administration 7-2

creating for the Cisco Unity installation 7-3

directory services 7-2

installation 7-2

local services 7-2

message store services 7-2

required for the Cisco Unity installation 7-1

setting Exchange permissions for 7-11

setting rights and permissions for 7-7

Active Directory

extending schema for Cisco Unity 6-6

installing on Cisco Unity server 5-15

adding

administration account to an admins group 7-5

Cisco Unity server to existing domain 5-15

administration account

adding to an admins group 7-5

creating 7-3

description 7-2

Anonymous authentication

advantages and disadvantages of 10-2

how it works with Cisco Unity Administrator 10-4

using with Cisco Unity Administrator 10-2

assigning IP address 5-13

attaching peripheral devices to Cisco Unity server 3-5

authentication, methods available for Cisco Unity Administrator 10-2

B

browser, installing with Cisco Unity System Preparation Assistant 5-6

C

challenge/response authentication 10-2

changing folder settings in Windows Explorer 5-9

Cisco Security Agent for Cisco Unity

disabling service 5-14

downloading 2-3

installing 5-12

re-enabling service 8-19

Cisco Unity Administrator

authentication methods available 10-2

description 10-1

setting up to use SSL 8-15

Cisco Unity Installation and Configuration Assistant

configuring Cisco Unity for message store 8-7

configuring services 8-6

description 8-3

installing Cisco Unity software 8-3

installing license files 8-6

integrating phone system with Cisco Unity 8-8

setting default passwords 8-8

setting up the Cisco PCA to use SSL 8-9

Cisco Unity Install License File wizard, running 8-6

Cisco Unity Message Store Configuration wizard, running 8-7

Cisco Unity Permissions wizard, running 7-7

Cisco Unity server

adding to existing domain 5-15

attaching peripheral devices to 3-5

connecting phone system to 3-5

installing Active Directory 5-15

physical location of 3-5

restarting B-2

securing 8-20

shutting down B-2

Cisco Unity Services Configuration wizard, running 8-6

Cisco Unity software

downloading for installation 2-2, 2-4

exiting B-1

installing 8-3

registering 5-4

starting B-3

Cisco Unity System Preparation Assistant

description 5-6

manual procedures for software installed by C-1

Cisco Unity Telephony Integration Manager, running 8-8

configuring

Cisco Unity for message store 8-7

Cisco Unity services 8-6

Cisco Unity software 8-3

dual NIC in Cisco Unity server 5-2

IIS so Cisco Unity Administrator and Status Monitor use Anonymous authentication 10-5

pcAnywhere 9-2

RAID arrays 4-1

TCP/IP properties 5-13

connecting

peripheral devices to Cisco Unity server 3-5

phone system 3-5

conventions, documentation ix

creating

accounts for the Cisco Unity installation 7-3

organizational units and mailbox store 6-6

D

D/120JCT-Euro A-4

D/120JCT-LS A-4

D/240PCI-T1 A-8

D/41EPCI A-1

D/41JCT-Euro A-1

D/41JCT-LS A-1

databases, moving SQL Server 2000 or MSDE 2000 8-17

data store software, installing manually C-4

demonstration system, default license file for 5-6

Dialogic. See voice cards

directory services account

creating 7-3

description 7-2

setting Exchange permissions for 7-11

setting rights and permissions with Cisco Unity Permissions wizard 7-7

disabling

Cisco Security Agent service 5-14

Found New Hardware wizard for voice cards 5-11

virus-scanning services 5-14

documentation

audience and use ix

conventions ix

required for the Cisco Unity installation 2-1

domain

accounts required for the Cisco Unity installation 7-1

adding Cisco Unity server to existing 5-15

downloading software for installation 2-2

drive locations for files, determining 2-4

drivers-missing error message 3-1

dual NIC, configuring 5-2

E

enabling Windows Terminal Services (Windows Server 2003 only) 4-9

error message, unknown PCI device 3-1

Example Administrator account, securing against toll fraud 8-16

Exchange

determining the partner server 6-1

installing 2000 administration software on the Cisco Unity server 6-4

installing 2003 administration software on the Cisco Unity server 6-2

required permissions (table) 7-11

excluding from virus scanning directory in which Cisco Unity is installed 8-15

exiting Cisco Unity software B-1

extending Active Directory schema for Cisco Unity 6-6

F

files, drive locations for 2-4

folder settings, changing in Windows Explorer 5-9

Found New Hardware wizard, disabling for voice cards 5-11

H

hardening Cisco Unity server 8-20

I

IIS, configuring so Cisco Unity Administrator and Status Monitor use Anonymous authentication 10-5

installation

accounts required for 7-1

overview of mandatory tasks 1-1

required documentation for 2-1

installation account

creating 7-3

description 7-2

setting Exchange permissions for 7-11

installing

Active Directory on Cisco Unity server 5-15

administration software for MSDE 2000 5-8

browser with Cisco Unity System Preparation Assistant 5-6

Cisco Security Agent for Cisco Unity 5-12

Cisco Unity service release 8-14

Cisco Unity software 8-3

data store software, manually C-4

Exchange 2000 administration software on the Cisco Unity server 6-4

Exchange 2003 administration software on the Cisco Unity server 6-2

Internet Explorer 6.0 with Service Pack 1, manually C-3

latest service pack and updates for Exchange 6-5

latest service packs and updates for Windows, Internet Explorer, and SQL Server 2000 or MSDE 2000 5-10

license files 8-6

Message Queuing Services, manually C-2

Microsoft .NET Framework, manually C-6

Microsoft Certificate Services component 8-2

MSDE 2000, manually C-4

MSDE 2000 with Cisco Unity System Preparation Assistant 5-6

MSXML 3.0 with Service Pack 1, manually C-1

NIC-configuration utility 5-3

NNTP Service, manually C-2

optional software 9-3

pcAnywhere 9-1

RSA SecurID 9-1

service packs and updates with Cisco Unity System Preparation Assistant 5-6

SQL Server 2000, manually C-4

SQL Server 2000 with Cisco Unity System Preparation Assistant 5-6

virus-scanning software 5-12

voice cards 3-1

Windows 2000 Server 4-4

Windows 2000 Service Pack 4, manually C-3

Windows components with Cisco Unity System Preparation Assistant 5-6

Windows Server 2003 4-3

Windows Terminal Services, manually C-2

Integrated Windows authentication

advantages and disadvantages of 10-2

how it works with Cisco Unity Administrator 10-3

using with Cisco Unity Administrator 10-2

integrating phone system with Cisco Unity 8-8

Intel Dialogic. See voice cards

Intel NetStructure PBX-IP Media Gateway (PIMG) A-11

Internet Explorer 6.0 with Service Pack 1, installing manually C-3

IP address

assigning 5-13

verifying 5-13

J

jumpers and switches

D/240PCI-T1 A-9

D/41EPCI A-2

D/41JCT-LS and D/41JCT-Euro A-4

L

license files

default for Cisco Unity demonstration system 5-6

getting a replacement copy 5-5

installing 8-6

obtaining 5-4

local services account 7-2

logical drives, setting up 4-10

logs, moving SQL Server 2000 or MSDE 2000 8-17

M

MAC address of Cisco Unity server 5-4

mailbox store, creating 6-6

manual procedures for software installed by Cisco Unity System Preparation Assistant C-1

Message Queuing Services, installing manually C-2

message store, configuring Cisco Unity for 8-7

message store services account

creating 7-3

description 7-2

setting Exchange permissions for 7-11

setting rights and permissions with Cisco Unity Permissions wizard 7-7

Microsoft .NET Framework, installing manually C-6

Microsoft Certificate Services component, installing 8-2

missing-drivers error message 3-1

moving SQL Server 2000 or MSDE 2000 databases and transaction logs 8-17

MSDE 2000

installing administration software for 5-8

installing manually C-4

installing with Cisco Unity System Preparation Assistant 5-6

moving databases and transaction logs 8-17

setting sa password 5-8

MSXML 3.0 with Service Pack 1, installing manually C-1

N

network

securing Cisco Unity server 8-20

verifying connection 5-13

network interface card. See NIC 5-2

NIC

configuration utility, installing 5-3

configuring dual 5-2

NNTP Service, installing manually C-2

non-universal PCI cards, slot placement 3-1

NTLM authentication 10-2

O

obtaining license files 5-4

optional software, installing 9-3

organizational units, creating 6-6

P

PAK, location of 5-4

partner Exchange server, determining 6-1

Password Hardening wizard, running 8-8

passwords

changing for the Example Administrator account 8-16

sa for MSDE 2000 5-8

setting default 8-8

PBX-IP Media Gateway (PIMG) A-11

pcAnywhere

installing 9-1

recommended configuration for 9-2

peripheral devices, attaching 3-5

permissions

manually setting Exchange 7-11

required Exchange (table) 7-11

setting with Cisco Unity Permissions wizard 7-7

Permissions wizard, running 7-7

phone system

integrating with Cisco Unity and testing integration 8-8

making connections from 3-5

PIMG units, connecting phone system to 3-5

Platform Configuration discs

utility for configuring RAID arrays 4-2

utility to install Windows 2000 Server 4-5

product authorization key, location of 5-4

Q

quiet parameter

determining Intel Dialogic A-12

resetting Intel Dialogic A-14

R

RAID arrays

configuring 4-1

utilities on server manufacturer disc 4-3

utility on Platform Configuration discs 4-2

re-enabling

Cisco Security Agent service 8-19

virus-scanning services 8-19

registering Cisco Unity software 5-4

removing Intel Dialogic software A-12

resetting Intel Dialogic quiet parameter A-14

restarting Cisco Unity server B-2

rights, setting with Cisco Unity Permissions wizard 7-7

RSA SecurID, installing 9-1

S

sa password, setting for MSDE 2000 5-8

schema, extending Active Directory for Cisco Unity 6-6

securing

Cisco Unity and the Cisco Unity server 8-20

Example Administrator account against toll fraud 8-16

service packs

downloading Cisco Unity CDs 2-4

downloading latest 2-3

installing latest for Exchange 6-5

installing latest for Windows, Internet Explorer, and SQL Server 2000 or MSDE 2000 5-10

installing with Cisco Unity System Preparation Assistant 5-6

service release

downloading 2-3

installing 8-14

services, configuring Cisco Unity 8-6

setting

Exchange permissions, manually 7-11

rights and permissions with Cisco Unity Permissions wizard 7-7

sa password for MSDE 2000 5-8

setting up

Cisco Unity Administrator and Status Monitor to use SSL 8-15

logical drives 4-10

the Cisco PCA to use SSL 8-9

Setup program, Cisco Unity 8-3

shutting down Cisco Unity server B-2

software

configuring for D/120JCT-Euro voice card A-7

configuring for D/240PCI-T1 voice card A-10

configuring for PIMG units A-12

downloading for installation 2-2

exiting Cisco Unity B-1

installing Cisco Unity 8-3

installing Exchange 2000 administration on the Cisco Unity server 6-4

installing Exchange 2003 administration on the Cisco Unity server 6-2

installing optional 9-3

registering Cisco Unity 5-4

removing Intel Dialogic A-12

starting Cisco Unity B-3

SQL Server 2000

installing Enterprise Manager for MSDE 2000 5-8

installing manually C-4

installing with Cisco Unity System Preparation Assistant 5-6

moving databases and transaction logs 8-17

SSL

determining whether to use 8-2

installing Microsoft Certificate Services component 8-2

setting up Cisco Unity Administrator and Status Monitor to use 8-15

setting up the Cisco PCA to use 8-9

starting Cisco Unity software B-3

Status Monitor, setting up to use SSL 8-15

switches and jumpers

D/240PCI-T1 A-9

D/41EPCI A-2

D/41JCT-LS and D/41JCT-Euro A-4

T

TCP/IP properties, configuring 5-13

toll fraud, preventing 8-16

transaction logs, moving SQL Server 2000 or MSDE 2000 8-17

U

UDDI Services, do not install 4-3

universal PCI voice cards, slot placement 3-1

unknown PCI device error message 3-1

updates

downloading latest 2-3

installing latest for Exchange 6-5

installing latest for Windows, Internet Explorer, and SQL Server 2000 or MSDE 2000 5-10

utilities

RAID array configuration, on disc from server manufacturer 4-3

RAID array configuration, on Platform Configuration discs 4-2

Windows 2000 Server installation, on disc from server manufacturer 4-7

Windows 2000 Server installation, on Platform Configuration discs 4-5

Windows Server 2003 installation, on disc from server manufacturer 4-4

UTIM. See Cisco Unity Telephony Integration Manager

V

verifying IP address and network connection 5-13

virus scanning

disabling services 5-14

excluding directory in which Cisco Unity is installed 8-15

installing software 5-12

re-enabling services 8-19

voice cards

D/120JCT-Euro A-4

D/120JCT-LS A-4

D/240PCI-T1 A-8

D/41EPCI A-1

D/41JCT-Euro A-1

D/41JCT-LS A-1

disabling Found New Hardware wizard for 5-11

installing 3-1

removing Intel Dialogic software A-12

slot placement 3-1

W

Windows 2000 Server

installing 4-4

Service Pack 4, installing manually C-3

Windows components, installing with Cisco Unity System Preparation Assistant 5-6

Windows Explorer, changing folder settings in 5-9

Windows Server 2003

installing 4-3

UDDI Services, do not install 4-3

Windows Terminal Services, enabling (Windows Server 2003 only) 4-9

Windows Terminal Services, installing manually C-2