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Table Of Contents
Release Notes for Cisco Unity Release 4.0(2)
System Requirements, and Supported Hardware and Software
Hewlett-Packard Service Pack for ProLiant DL380 G2 Server
Determining the Software Version
Cisco Unity Voice Connector for Microsoft Exchange
Important Information to Note from Earlier Cisco Unity 4.0(x) Release Notes
Exchange Is No Longer Supported on the Cisco Unity Server for Unified Messaging
Downloading Software for Cisco Unity 4.0(2)
Downloading CD Images of Cisco Unity 4.0(2)
Downloading CD Images of Service Packs for Cisco Unity 4.(02)
Upgrading to Cisco Unity 4.0(2) from Version 4.0(1)
Task List for Upgrading to Cisco Unity 4.0(2) from Version 4.0(1)
Upgrading and Configuring the Cisco Unity Software
Upgrading to Cisco Unity 4.0(2) from Version 3.x or 2.x
New and Changed Support—Release 4.0(2)
IBM Lotus Notes 5.0.11 Supported on a Cisco Unity with Domino Server
Phone System Integrations Qualified for Use with Cisco Unity
Software Qualified for Use on Cisco Unity Subscriber Workstations
SQL Server 2000/MSDE 2000 Service Pack 3 Is Required, and Service Pack 3a Is Not Supported Yet
Third-Party Fax Integrations Supported with Cisco Unity with IBM Lotus Domino
Windows 2000 Advanced Server Is Required on New Platform Overlay 4 and 5 Servers
Windows Automatic Update Supported
New and Changed Functionality—Release 4.0(2)
Cisco Personal Communications Assistant Help
Cisco Unity Bulk Import Wizard
Cisco Unity Greetings Administrator
Cisco Unity Installation and Configuration Assistant
Cisco Unity with Exchange: Disabling the Automatic Directory Synchronization of Bridge Subscribers
Customizing the Subscriber Conversation: Changing How Subscribers Confirm Message Addressing
Support for Copies of Configuration Files for Circuit-Switched Phone Systems
Installation and Upgrade Notes
Cisco Unity Malfunctions After Exchange 2000 EDSLock Script Is Run
Cisco Unity Phone Conversation System Prompts
Cisco Unity with Exchange: ViewMail for Microsoft Outlook No Longer Controlled by Class of Service
Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter
Upgrades from Cisco Unity Versions Earlier than 2.3(4.104) Are Not Supported
Using Japanese and Mainland Mandarin Text to Speech
Cisco Unity Bulk Import Wizard
Call Transfer Settings Unavailable
Message Sender Is Unknown and Message Recipient Cannot Reply
Cisco Unity with Exchange: Subscriber Lookups Fail to Find Subscriber Names in Japanese
Text to Speech Does Not Play Name in From Field
Resolved Caveats—Release 4.0(2)
Obtaining License Files for Additional Features: Cisco Unity Installation Guide
Creating an Integration for a Circuit-Switched Phone System: Cisco Unity Integration Guides
Viewing License Pooling Information: Cisco Unity System Administration Guide
Installing a Cisco Unity Demonstration System
Limits on a Cisco Unity Demonstration System
Enabling a Cisco Unity Demonstration System with the Default License File
Enabling a Cisco Unity Demonstration System with the Time-Limited License File
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Release 4.0(2)
Revised June 26, 2003
These release notes describe upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Release 4.0(2).
The latest software upgrades for Cisco Unity 4.0 are available on the Cisco Unity 4.0 Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-40.
Note Confirm that you have the latest software version available and that you are using the corresponding version of the Cisco Unity Installation Guide. The guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Contents
These release notes contain the following sections:
•System Requirements, and Supported Hardware and Software
•Determining the Software Version
•Important Information to Note from Earlier Cisco Unity 4.0(x) Release Notes
•Downloading Software for Cisco Unity 4.0(2)
•Upgrading to Cisco Unity 4.0(2) from Version 4.0(1)
•Upgrading to Cisco Unity 4.0(2) from Version 3.x or 2.x
•New and Changed Support—Release 4.0(2)
•New and Changed Functionality—Release 4.0(2)
•Installation and Upgrade Notes
•Installing a Cisco Unity Demonstration System
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
System Requirements, and Supported Hardware and Software
The following documents list the most current Cisco Unity requirements, and are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
•Cisco Unity 4.0 System Requirements, and Supported Hardware and Software
•Cisco Unity Bridge System Requirements, and Supported Hardware and Software
•Cisco Unity Networking Options Requirements (With Microsoft Exchange)
Compatibility Matrixes
The following matrixes list the most current version combinations qualified for use with Cisco Unity. The matrixes are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
•Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations
•Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager
•Compatibility Matrix: Required and Recommended Third-Party Service Packs.
Hewlett-Packard Service Pack for ProLiant DL380 G2 Server
A customer-provided Hewlett-Packard ProLiant DL380 G2 server with a Magma expansion chassis and a system BIOS version P23 or earlier requires installation of service pack SP20496, available from the Hewlett-Packard/Compaq website at ftp://ftp.compaq.com/pub/softpaq/sp20001-20500/sp20496.exe.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
•Cisco Unity Voice Connector for Microsoft Exchange
Cisco Unity
To determine the Cisco Unity version in use by using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.
To determine the Cisco Unity version in use by using the AvCsMgr.exe file (Cisco Unity 3.0(4) and later)
Step 1 Browse to the CommServer directory.
Step 2 Right-click AvCsMgr.exe, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.
Cisco Unity-CM TSP
To determine the Cisco Unity-CM TSP version in use by using the Cisco Unity Telephony Integration Manager
Step 1 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 2 Under Switch Integration Tools, double-click Telephony Integration Manager.
Step 3 In the Cisco Unity Telephony Integration Manager, go to the Cisco CallManager > Properties page. The Cisco Unity-CM TSP version is displayed in the TSP Version field.
To determine the Cisco Unity-CM TSP version in use by using the AvSkinny.tsp file
Step 1 Browse to the WinNT\System32 directory.
Step 2 Right-click AvSkinny.tsp, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.
Cisco Unity Voice Connector for Microsoft Exchange
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To determine the Voice Connector version in use: Cisco Unity 4.0 and later, Voice Connector 10.0 and later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the appropriate folder:
•Exchange 2000:<ExchangeServerPath>\VoiceGateway\bin
•Exchange 5.5:<ExchangeServerPath>\connect\voice\bin
Step 3 Right-click GwIvc.exe, and select Properties.
Step 4 Click the Version tab in the Properties window.
Step 5 Click Product Version in the Item Name box to view the product version in the Value box.
To determine the Voice Connector version in use: Cisco Unity 3.0 through 3.1
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the appropriate folder:
•Exchange 2000:
<ExchangeServerPath>\VoiceGateway\bin\LocalizedFiles\ENU.•Exchange 5.5:<ExchangeServerPath>\voice\bin\LocalizedFiles\ENU.
Step 3 Right-click SetupRes.dll, and select Properties.
Step 4 Click the Version tab in the Properties window to view the File Version.
G.729a Audio Codec
When the G.729a audio codec has been installed on the Cisco Unity server or on a subscriber workstation, use the following procedure to determine the codec version.
To determine the G.729a audio codec version in use
Step 1 Browse to the Winnt\System32 directory.
Step 2 Right-click Sl_g729a.acm, and click Properties.
Step 3 Click the Version tab.
Step 4 In the Items list, click Product Version. The G.729a audio codec version is displayed in the Value window.
RealSpeak Engine
To determine the RealSpeak ENU language engine version in use
Step 1 Browse to the CommServer\RealSpeak\Engine directory.
Step 2 Right-click Enu_g2p.dll, and click Properties.
Step 3 Click the Version tab.
Step 4 In the Items list, click Product Version. The File version corresponds to the following RealSpeak versions:
•3.6.0.0 = RealSpeak ENU language engine version 3.0(1)
•2.11.0.0 = RealSpeak ENU language engine version 2.1(1)
•2.1.0.0 = RealSpeak ENU language engine version 2.0(1)
To determine the RealSpeak base engine version in use
Step 1 Browse to the CommServer\RealSpeak\Api\Lib directory.
Step 2 Right-click Lhstts.dll, and click Properties.
Step 3 Click the Version tab.
Step 4 In the Items list, click Product Version. The File version corresponds to the following RealSpeak versions:
•2.13.0.0 = RealSpeak base engine version 3.0(1)
•2.12.0.0 = RealSpeak base engine version 3.0(0)
•2.11.0.0 = RealSpeak base engine version 2.1(1)
•2.1.0.0 = RealSpeak base engine version 2.0(1)
Important Information to Note from Earlier Cisco Unity 4.0(x) Release Notes
This section contains information worth noting from the Cisco Unity 4.0(1) release notes. Release notes for all versions of Cisco Unity are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Exchange Is No Longer Supported on the Cisco Unity Server for Unified Messaging
When Cisco Unity with Exchange is configured as Unified Messaging, Exchange cannot be installed on the Cisco Unity server for Cisco Unity 4.0(x). You must either move Exchange users to other Exchange servers or, if there are no other Exchange servers, you must install Exchange on another server and move Exchange users to the new server.
(When Cisco Unity is configured as Voice Messaging, Exchange 5.5 is supported on a Cisco Unity 4.0 server only if you are upgrading from a previous version of Cisco Unity. Exchange 2000 is supported on the Cisco Unity server both for upgrades and for new installations in the Voice Messaging configuration.)
Downloading Software for Cisco Unity 4.0(2)
This section contains procedures for downloading full CD images of Cisco Unity version 4.0(2) software and of third-party service packs from the Cisco Software Center website:
•Downloading CD Images of Cisco Unity 4.0(2), below
•Downloading CD Images of Service Packs for Cisco Unity 4.(02)
Downloading CD Images of Cisco Unity 4.0(2)
Table 1 lists the contents of the Cisco Unity 4.0(2) CD images. The images contain only Cisco Unity software. They do not contain any third-party software.
To download full images of Cisco Unity CDs
Step 1 Use Table 1 to determine which Cisco Unity 4.0(2) CD images to download. You always need CD 1.
Step 2 Confirm that the computer you are using has up to 680 MB of hard disk space for each of the applicable full Cisco Unity 4.0(2) images, in addition to the space required to download the image. (The download file sizes appear on the Cisco Software Center website.)
Step 3 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Step 4 Click Unity 4.0 under "Cisco Unity Software."
Step 5 On the Cisco Unity 4.0 Software Download page, click the name of the file to download.
Step 6 Follow the on-screen prompts to complete the download. Note that each file may take more than 10 minutes to download.
Step 7 Repeat Step 5 and Step 6 for each file that you need.
Step 8 When all downloads are complete, extract the files for each CD to a separate directory:
a. In Windows Explorer, double-click the file.
b. In WinZip, specify a directory to which the files will be extracted.
Step 9 If you plan to install Cisco Unity 4.0(2) from new compact discs, create a new 4.0(2) Cisco Unity Disc <N> for each image.
Step 10 When you are done extracting the files, delete the downloaded .exe files to free disk space.
Downloading CD Images of Service Packs for Cisco Unity 4.(02)
Table 2 lists the contents of the service pack CD images for Cisco Unity 4.0(2). Each CD image is available in multiple languages, noted by the three-letter language acronym in the file name (for example, the ENU in the name CiscoUnity4.0-ServicePacks-ENU-CD1.exe refers to U.S. English).
To download full images of service pack CDs
Step 1 Use Table 2 to determine which service pack CD images to download. You always need CD 1.
Whether you download CD 2 and CD 3 depends on the message store being used. (Note that for an upgrade to Cisco Unity 4.0(2) from version 4.0(1), you do not need to download the CD 2 and CD 3 images.)
Step 2 Confirm that the computer you are using has up to 680 MB of hard disk space for each of the applicable Cisco Unity 4.0(2) service pack images, in addition to the space required to download the image. (The download file sizes appear on the Cisco Software Center website.)
Step 3 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Step 4 Click Unity 4.0 under "Cisco Unity Software."
Step 5 On the Cisco Unity 4.0 Software Download page, click the name of the service pack file to download, in the applicable language. (The three letters that appear before the CD number in the file name refer to the language.)
Note For all languages, service pack CD 2 and CD 3 did not change between Cisco Unity versions 4.0(1) and 4.0(2). The CD 2 and CD 3 files on the Download page are still listed as being for version 4.0(1) and have an earlier date than the CD 1 files.
Step 6 Follow the on-screen prompts to complete the download.
Step 7 Repeat Step 5 and Step 6 for each service pack file that you need.
Step 8 When all downloads are complete, extract the files for each service pack CD to a separate directory:
a. In Windows Explorer, double-click the file.
b. In WinZip, specify a directory to which the files will be extracted. The following table lists the default locations of the unzipped service pack files (<XXX> is the language):
Step 9 When you are done extracting the files, delete the downloaded .exe files, to free disk space.
Upgrading to Cisco Unity 4.0(2) from Version 4.0(1)
For an upgrade from version 4.0(1), you download the applicable Cisco Unity 4.0(2) CD images from the Cisco Software Center website, and install from those images.
Use the following task list to upgrade Cisco Unity correctly. Some tasks in the list reference detailed instructions in the Cisco Unity Installation Guide, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
If you are upgrading a system configured for failover, start the upgrade on the primary Cisco Unity server. The task list alerts you when to begin upgrading the secondary server. Some failover tasks reference detailed instructions in the Cisco Unity Failover Configuration and Administration Guide, which is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Note The failover feature cannot be used for continuing Cisco Unity service on one server while upgrading the Cisco Unity software on the other server. Both the primary and secondary servers must be out of service while the Cisco Unity software is upgraded. The secondary server cannot handle voice messaging while the primary server is being upgraded.
Task List for Upgrading to Cisco Unity 4.0(2) from Version 4.0(1)
Note The Cisco Unity server will be out of service while the Cisco Unity software is upgraded.
1. Back up the Cisco Unity system.
2. Download the applicable Cisco Unity 4.0(2) software CD images and the Cisco Unity Service Packs CD 1 image from the Software Center website. See the "Downloading Software for Cisco Unity 4.0(2)" section. (Note that you do not need to download the Cisco Unity Service Packs CD 2 and CD 3 images for the upgrade.)
3. If virus-scanning software or the Cisco IDS Host Sensor Agent is installed on the Cisco Unity server: Disable virus-scanning services and set the IDS Host Sensor Agent to run in On-Warning mode. Refer to the "Setting Security-Monitoring Software Before Running the Installation Programs" section of the "Customizing the Cisco Unity Platform" chapter of the Cisco Unity Installation Guide.
4. Run the Cisco Unity System Preparation Assistant to install SQL Server 2000 Service Pack 3 or MSDE 2000 Service Pack 3. Refer to the "Running the Cisco Unity System Preparation Assistant" section of the "Customizing the Cisco Unity Platform" chapter of the Cisco Unity Installation Guide.
5. Run the Cisco Unity Installation and Configuration Assistant to upgrade and configure the Cisco Unity software. See the "Upgrading and Configuring the Cisco Unity Software" section.
6. If virus-scanning software or the Cisco IDS Host Sensor Agent is installed on the Cisco Unity server: Re-enable virus-scanning services and reset the IDS Host Sensor Agent to run in On-Protecting mode. Refer to the "Resetting Security-Monitoring Software After the Installation Programs Have Been Run" section of the "Installing and Configuring Cisco Unity Software" chapter of the Cisco Unity Installation Guide.
7. If the system is configured for failover: Upgrade the secondary server and configure both servers for failover:
a. Run the Configure Cisco Unity Failover wizard on the primary Cisco Unity server. Refer to the "Configuring Failover on the Primary and Secondary Servers" section in the "Configuring Cisco Unity Failover" chapter of the Cisco Unity Failover Configuration and Administration Guide
b. Repeat Task 3. through Task 6. on the secondary Cisco Unity server.
c. Run the Configure Cisco Unity Failover wizard on the secondary Cisco Unity server. Refer to the "Configuring Failover on the Primary and Secondary Servers" section in the "Configuring Cisco Unity Failover" chapter of the Cisco Unity Failover Configuration and Administration Guide.
8. If you are modifying hardware or software, or adding features: Refer to the "Modifying the Cisco Unity 4.0 System" chapter of the Cisco Unity Installation Guide.
9. If the system is using the AMIS, Bridge, SMTP, or VPIM networking options: Upgrade the Cisco Unity Voice Connector for Microsoft Exchange, if applicable. Refer to the applicable version of release notes for the Voice Connector, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Upgrading and Configuring the Cisco Unity Software
Caution When you run the Cisco Unity Installation and Configuration Assistant, Cisco Unity is uninstalled and then reinstalled. Fields will contain values from the current installation. Do not change any values unless you are instructed to do so in the following procedure, or the system may not be updated correctly.
To upgrade and configure the Cisco Unity software
Step 1 Log on to Windows by using the Cisco Unity installation account.
Step 2 From the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If prompted, double-click the language of your choice to continue the upgrade.
Step 4 On the Cisco Unity Installation and Configuration Assistant Welcome screen, click Continue.
Step 5 In the main window of the assistant, click Run the Cisco Unity Setup Program.
Step 6 If prompted, double-click the language of your choice to continue the upgrade.
Step 7 If a message to stop services appears, click OK.
Step 8 Click Next or Continue without changing values until the Select Features dialog box appears.
Step 9 In the Select Features dialog box:
a. Check the Upgrade Cisco Unity check box.
b. Uncheck the Install Voice Card Software check box.
Do not change any other values.
Step 10 Click Next or Continue without changing values until you are prompted to restart the Cisco Unity server.
Step 11 Check the Yes, I Want to Restart My Computer Now check box, and click Finish.
The Cisco Unity Installation and Configuration Assistant displays check marks next to "Install Cisco Unity" and "Install the Cisco Unity License Files," and the Configure the Cisco Unity Services screen appears in the main window.
Step 12 In the main window of the assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 13 On the Welcome screen, click Next.
Step 14 Select the message store type, and click Next.
Step 15 Follow the on-screen prompts to complete the configuration.
The Cisco Unity Installation and Configuration Assistant displays a check mark next to "Configure the Cisco Unity Services," and the Configure the Cisco Unity Message Store screen appears in the main window.
Step 16 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 17 Confirm that the message store server is running. If the message store server is not running, configuring the message store will fail.
Step 18 On the Welcome screen, click Next.
Step 19 Follow the on-screen prompts.
Step 20 When the message store configuration is complete, click Finish.
The Cisco Unity Installation and Configuration Assistant displays a check mark next to "Configure the Cisco Unity Message Store."
Step 21 When the Summary screen appears, click Close.
Upgrading to Cisco Unity 4.0(2) from Version 3.x or 2.x
For upgrades from Cisco Unity version 3.x or 2.x, refer to the applicable chapter of the Cisco Unity Installation Guide:
•Chapter 13, "Upgrading Cisco Unity Version 3.x to Version 4.0"
•Chapter 14, "Upgrading a Cisco Unity 2.x System to Version 4.0"
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
New and Changed Support—Release 4.0(2)
This section contains information about new and changed support in the Cisco Unity Release 4.0(2) time frame only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Cisco Unity Tools Depot
The following tools have been updated or are new in the Tools Depot. The Cisco Unity Tools Depot icon is available on the Cisco Unity server desktop.
The left pane of the Tools Depot lists all available tools by category. To display online Help for a tool, click the name in the left pane. To run the tool, double-click the name.
Some tools work only with selected versions of Cisco Unity. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running.
IBM Lotus Notes 5.0.11 Supported on a Cisco Unity with Domino Server
Cisco Unity versions 4.0(2) and later support IBM Lotus Notes 5.0.11 as a messaging client on a Cisco Unity with IBM Lotus Domino server.
Phone System Integrations Qualified for Use with Cisco Unity
The following phone system integrations have been qualified for use with Cisco Unity:
•ECI Coral III
•Fujitsu 9600
For the most current list of all supported phone system integrations—including integrations qualified since the release of Cisco Unity version 4.0(2)—refer to the "Supported Phone System Integrations" section in Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
Software Qualified for Use on Cisco Unity Subscriber Workstations
Cisco Unity version 4.0(2) with IBM Lotus Domino supports IBM Lotus Notes version 5.0.10 for use as a messaging client on Cisco Unity subscriber workstations.
For the most current version combinations of software qualified for use on subscriber workstations—including software qualified since the release of Cisco Unity version 4.0(2)—refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
SQL Server 2000/MSDE 2000 Service Pack 3 Is Required, and Service Pack 3a Is Not Supported Yet
Because of the recent W32.Slammer worm, Cisco is requiring Service Pack 3 for SQL Server 2000 and MSDE 2000 with Cisco Unity versions 3.0(1) and later. Procedures in these release notes and in the Cisco Unity Installation Guide, Release 4.0(2), for upgrading to and installing Cisco Unity 4.0(2) have been updated to reflect the change.
Caution Do not install SQL Server 2000/MSDE 2000 Service Pack 3a on the Cisco Unity server. Service Pack 3a is currently being qualified for use with Cisco Unity. The testing done so far suggests that you may need to make some configuration changes to use Service Pack 3a on the Cisco Unity server. Do not install Service Pack 3a until it has been qualified, or Cisco Unity may stop working.
Third-Party Fax Integrations Supported with Cisco Unity with IBM Lotus Domino
Cisco Unity with Domino supports third-party fax integrations.
For a complete list of qualified third-party fax products, refer to the "Supported Fax Server Software" section of the Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
Windows 2000 Advanced Server Is Required on New Platform Overlay 4 and 5 Servers
Windows 2000 Advanced Server (in English, German, French, or Japanese) is required for a new installation of Cisco Unity on a Platform Overlay 4 or 5 server. It is also required for an existing Cisco Unity site that purchases an additional Cisco Unity Platform Overlay 4 or 5 server or is replacing a Cisco Unity server with a new Platform Overlay 4 or 5 server. (Platform overlays are defined in the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)
Note that Windows 2000 Advanced Server is included with Cisco Unity Platform Overlay 4 and 5 servers purchased from Cisco. If the server is not purchased from Cisco, the customer also must purchase Windows 2000 Advanced Server.
You are not required to upgrade existing Cisco Unity servers to Windows 2000 Advanced Server. However, if you are using Cisco Unity with Microsoft Exchange, you may want to upgrade for performance reasons as described in Cisco Unity Virtual Memory Usage Troubleshooting and Workaround, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_tech_notes_list.html. If you choose to upgrade from Windows 2000 Server to Windows 2000 Advanced Server, do the following procedure.
Caution The following procedure does not work when Domino is the message store, because the Disaster Recovery Tool does not support Domino.
To upgrade from Windows 2000 Server to Windows 2000 Advanced Server (optional, Exchange only)
Step 1 Download the latest version of the Cisco Unity Disaster Recovery Tool (DiRT) from http://ciscounitytools.com/.
Step 2 Back up Cisco Unity data by using DiRT. For more information, refer to the DiRT online Help and the streaming video training available on http://ciscounitytools.com/.
Caution The restore will fail if you do not follow the instructions in the DiRT online Help. For example, you cannot restore data to a version of Cisco Unity different from the one you backed up.
Step 3 If Exchange is installed on the Cisco Unity server: Back up messages by using Veritas Backup Exec or another Exchange-aware backup utility.
Step 4 Reinstall all software on the Cisco Unity server. Refer to "Part 1: Installing and Configuring the Cisco Unity Server" in the "Mandatory Tasks for Installing Cisco Unity" chapter of the Cisco Unity Installation Guide, Release 4.0(2), available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Step 5 If Exchange is installed on the Cisco Unity server: Restore messages by using the backup that you made in Step 3.
Step 6 Restore Cisco Unity data by using DiRT. Refer to the DiRT online Help.
Step 7 Restore settings that are not saved by DiRT (for example, any mappings made with the GrantUnityAccess tool). Refer to the DiRT online Help.
Windows Automatic Update Supported
Windows Automatic Update (WAU) is supported on a Cisco Unity 4.0(x) and later server, and on a Cisco Unity Bridge 2.1(x) and later server when the option Notify Me Before Downloading Any Updates and Notify Me Again Before Installing Them on My Computer is selected. (Note that if Cisco Unity Platform Configuration Disc revision 12 or later is used to configure the platform for the Cisco Unity or Cisco Unity Bridge server, then WAU is disabled.)
Caution Configure WAU only to check for updates, not to install updates. Most Microsoft updates can be installed on the Cisco Unity or Cisco Unity Bridge server as soon as they become available. However, Microsoft service packs must be qualified for use with Cisco Unity and the Cisco Unity Bridge, and WAU does not let you distinguish between service packs and other updates.
For Microsoft service pack and update support policy information, refer to Compatibility Matrix: Required and Recommended Third-Party Service Packs, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
New and Changed Functionality—Release 4.0(2)
This section contains information about new and changed functionality for Cisco Unity Release 4.0(2) only. Refer to the release notes of the applicable version for information about new and changed functionality in earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Cisco Personal Communications Assistant Help
Online Help for the Cisco Personal Communications Assistant (PCA) is available on the Cisco Unity software discs. You do not need to download it separately from the Cisco Software Center website, nor do you need to install it. It is installed automatically when Cisco Unity is installed.
Cisco Unity Bulk Import Wizard
The Cisco Unity Bulk Import wizard allows you to modify existing subscriber accounts on Cisco Unity with Domino and Cisco Unity with Exchange systems.
In addition, on a Cisco Unity with Exchange system, DELIVERY_LOCATION_ID is now a valid, optional column header in CSV files used to create AMIS, Bridge, or VPIM subscriber accounts with multiple delivery locations.
For additional Cisco Unity Bulk Import wizard information, see the "Limitations and Restrictions" section.
Cisco Unity Greetings Administrator
When a public distribution list owns a call handler, the Cisco Unity Greetings Administrator allows each member of the public distribution list to manage call handler greetings by using the Cisco Unity phone conversation.
For example, the public distribution list members can call Cisco Unity from any site to:
•Rerecord a call handler greeting.
•Enable or disable the alternate greeting for a call handler.
•Determine which greeting is currently active for a call handler.
In previous versions of Cisco Unity, the Cisco Unity Greetings Administrator was not available for use when a public distribution list owned a call handler. Only individual subscribers who owned call handlers could use the Cisco Unity Greetings Administrator. (Note that the call handler owner is not necessarily the message recipient.)
Cisco Unity Installation and Configuration Assistant
The Cisco Unity Installation and Configuration Assistant is now used for installing or upgrading a system with failover, and for adding licensed features to a system with or without failover. In Cisco Unity 4.0(1), the assistant was used only to install a new Cisco Unity system without failover.
Cisco Unity with Exchange: Active Directory Contacts Deleted When Associated External Subscribers Are Deleted
When AMIS, Bridge, or VPIM subscribers (referred to collectively as external subscribers) are deleted in the Cisco Unity Administrator—either by deleting the subscriber accounts individually or by deleting the associated delivery location—the underlying Active Directory contacts (or in the case of AMIS subscribers, the underlying Exchange 5.5 custom recipients) are automatically deleted. When you delete an Internet subscriber in the Cisco Unity Administrator, a dialog box is displayed that allows you to optionally delete the associated contact (or custom recipient).
Note that for regular Cisco Unity subscribers, the option to delete the associated accounts in Active Directory or Windows and Exchange is not provided. Because of the security risk of accidentally deleting messages for a user and denying a user access to the Windows domain, the associated accounts and Exchange mailboxes have to be deleted by using standard Microsoft tools after deleting the subscribers in the Cisco Unity Administrator.
Cisco Unity with Exchange: Disabling the Automatic Directory Synchronization of Bridge Subscribers
On a Cisco Unity server configured for networking with the Cisco Unity Bridge, the CsBridgeConnector service can be customized to disable the automatic creation, modification, and deletion of Bridge subscribers. For more information, see the "Disabling the Automatic Creation, Modification, and Deletion of Bridge Subscribers (Cisco Unity 4.0(2) and Later)" section in the "Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Customizing the Subscriber Conversation: Changing How Subscribers Confirm Message Addressing
The Cisco Unity subscriber conversation can be customized to alter how Cisco Unity prompts a subscriber to confirm message addressing. By default, when a subscriber addresses a message, Cisco Unity plays the recorded name and extension of the intended recipient (when there is no recorded name, Cisco Unity plays the extension instead) and asks the subscriber to confirm that the recipient is correct.
A new registry setting allows you to alter the subscriber conversation during message addressing. Table 4 lists the confirmation prompts that subscribers hear with the available values for the registry setting.
You use the Advanced Settings Tool to change the registry setting. For details, refer to the "Cisco Unity Conversation" chapter in the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guides_list.html.
Support for Copies of Configuration Files for Circuit-Switched Phone Systems
When you are creating an integration with a circuit-switched phone system and have made a copy of the .ini configuration file for your phone system in the CommServer\IntLib directory, the Telephony Integration Setup wizard and the Cisco Unity Telephony Integration Manager (UTIM) offer you the choice of the applicable configuration files.
This feature is useful when you modify the contents of the configuration file but want to keep a copy of the original file available for reference.
Installation and Upgrade Notes
For detailed information on installing a new Cisco Unity 4.0(x) system or on upgrading to Cisco Unity version 4.0(x), refer to the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Cisco Unity Malfunctions After Exchange 2000 EDSLock Script Is Run
The Microsoft Knowledge Base Article 313807, XADM: Enhancing the Security of Exchange 2000 for the Exchange Domain Servers Group, describes how to obtain and use the Microsoft Exchange 2000 script called EDSLock, which restricts access granted to the Exchange Domain Servers groups in a forest. Running the EDSLock script in a forest that includes a Cisco Unity server will cause Cisco Unity to malfunction.
When you install Cisco Unity after you run the EDSLock script, Cisco Unity works properly because the Cisco Unity Permissions wizard sets the permissions on the message store services account that are necessary to counteract the effects of the EDSLock script on Cisco Unity.
You will need to rerun the Permissions wizard to update the permissions on the message store services account whenever you:
•Run the EDSLock script after you install Cisco Unity.
•Add an Exchange 2000 server to the forest and home mailboxes for Cisco Unity subscribers on that server.
•Add a mailstore to an Exchange 2000 server and home mailboxes for Cisco Unity subscribers in that mailstore.
For more information, refer to the tech tip Cisco Unity Malfunctions After Running Exchange 2000 EDSLock Script, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801463f3.shtml. For detailed information on the permissions set by the Cisco Unity Permissions wizard, refer to the Permissions wizard Help.
Cisco Unity Phone Conversation System Prompts
System prompts are standard recordings that come with the Cisco Unity system, and they cannot be changed by using the Cisco Unity Administrator, the Cisco Unity Assistant, or the phone conversation. System prompts are played in different combinations in multiple places in the phone conversation. All system prompts are located in the CommServer\Localize\Prompts directory and subdirectories.
Do not delete system prompts, as this can cause system errors.
Customizing system prompts is not supported. All system prompts are automatically deleted and replaced whenever you upgrade Cisco Unity, including maintenance upgrades.
Cisco Unity with Exchange: ViewMail for Microsoft Outlook No Longer Controlled by Class of Service
When upgrading a Cisco Unity 3.(x) system to Cisco Unity version 4.(x), subscribers are no longer required to have special class of service privileges to use ViewMail for Microsoft Outlook. Any subscriber who has ViewMail installed can use it.
Upgrade Effect on Diagnostic Traces and the Intel Dialogic Quiet Parameter
Diagnostic traces that were set before an upgrade are not preserved and must be reset after the upgrade.
The Intel Dialogic quiet parameter is preserved in an upgrade only if the voice card software is not reinstalled from the Cisco Unity Installation and Configuration Assistant. If the Install Voice Card Software check box is checked in the Cisco Unity Setup program, the quiet parameter will be lost and must be reset after the upgrade.
Upgrades from Cisco Unity Versions Earlier than 2.3(4.104) Are Not Supported
The Cisco Unity Database Export and Database Import utilities, which let you export subscriber and other information from a 2.x system and import it into a 4.0(x) system, do not work on a Cisco Unity system earlier than version 2.3(4.104). You must install Cisco Unity 4.0(x) as a new system, and all Cisco Unity data from the old system is lost.
Using Japanese and Mainland Mandarin Text to Speech
Japanese and Mainland Mandarin text to speech require specific language settings on the Cisco Unity server. For details, refer to the "Multiple Languages" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guides_list.html.
Limitations and Restrictions
Cisco Unity Bulk Import Wizard
When you run the Cisco Unity Bulk Import wizard, disable virus-scanning services on the Cisco Unity server and set the IDS Host Sensor Agent on the Cisco Unity server to run in On-Warning mode, if applicable. Otherwise, the Cisco Unity Bulk Import wizard may run slowly.
In addition, on Cisco Unity with Exchange systems, the Select Subscriber Data Import Option page of the Cisco Unity Bulk Import wizard does not explain what happens when the Use Existing Mailboxes and Windows Accounts option is used during the creation of AMIS, Bridge, or VPIM subscriber accounts by importing user data from a comma-separated value (CSV) file.
The Select Subscriber Data Import Option page should provide the following information:
"If you click Use Existing Mailboxes and Windows Accounts, consider that when you import existing Active Directory contacts or Exchange 5.5 custom recipients, the imported objects can no longer be used for outbound message addressing to remote e-mail addresses. They can be used for addressing voice messages to remote voice messaging systems however."Digital Networking
The following limitations exist when more than one Cisco Unity server is integrated with a networked phone system. (On a networked phone system, subscribers can dial an extension rather than a full phone number when they call someone who is at another location on the phone network.)
Call Transfer Settings Unavailable
When calls are transferred from the automated attendant or directory assistance to subscribers not associated with the local server, the transfers are automatically handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if these subscribers are set up for supervised transfers. In this case, the call screening, call holding, and announce features will not be available on these calls. If the discrepancy in behavior is a concern to subscribers, you may want to consider limiting directory handler searches to the local server by adjusting the setting on the Directory Handler Search Options page in the Cisco Unity Administrator.
Message Sender Is Unknown and Message Recipient Cannot Reply
When a subscriber places a phone call to another subscriber who is associated with a different Cisco Unity server, and the call is forwarded to voice mail, Cisco Unity cannot identify who left the message. That is, identified subscriber messaging does not work, and, instead, the message is handled as though it came from an unidentified caller. In this case, subscribers will notice the following limitations:
•When the call is forwarded to voice mail, the internal greeting is not played to the subscriber leaving the message.
•When the recipient listens to messages over the phone, the subscriber conversation cannot "announce" who the message is from (by playing the recorded voice name of the sending subscriber).
•After listening to the message, the subscriber conversation does not allow the recipient to press the reply key and record a reply to the sender.
This is by design and there is no workaround.
Note, however, that the sending subscriber can be identified (which means the internal greeting will play, the subscriber conversation can announce who left the message, and the recipient can reply) in the following cases:
•When a subscriber calls Cisco Unity, logs on as a subscriber, and sends a message, regardless of which Cisco Unity server the recipient is homed on.
•When a subscriber places a phone call to another subscriber who is on the same Cisco Unity server, and the call is forwarded to voice mail. For identified subscriber messaging to work in this case, do not check the Subscribers Are Identified as Message Senders Only If They Log On check box on the Configuration > Settings page of the Cisco Unity Administrator. However, if the discrepancy in behavior is a concern to subscribers, you may want to consider disabling identified subscriber messaging systemwide.
Dual NICs
Cisco Unity is qualified for dual network interface cards (NIC) configured only in adaptive fault-tolerant mode (AFT is the abbreviation used by Dell and IBM), which is also known as network fault-tolerant mode (NFT is the abbreviation used by Hewlett-Packard). The supported configuration is one NIC designated as primary and the other as secondary, with a single IP address (the NICs do not have individual IP addresses) and both cards connected to the same network. The configuration uses currently supported hardware and applies to all shipping versions of Cisco Unity.
Replacing Disks in a RAID
For any server in a Cisco Unity system (the Cisco Unity server, a failover server, a Cisco Unity Bridge server, a message store server, or a dedicated DC/GC), Cisco Unity supports only replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.
Caution Do not replace a disk in a RAID with a disk that contains data, even if the replacement disk was originally a disk in the same RAID in the same server.
Cisco Unity with Exchange: Subscriber Lookups Fail to Find Subscriber Names in Japanese
When a subscriber name is entered in Japanese on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, callers cannot find the subscriber name by using directory assistance (pressing 555). In addition, subscribers cannot easily address messages to a subscriber with a Japanese name in spelling mode; instead, subscribers should address messages by using the subscriber extension.
When a subscriber name is entered in English on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, callers can find subscriber names by using directory assistance, and subscribers can use spelling mode to address messages to other subscribers.
Alternatively, when the Play All Names feature is enabled for a directory handler and Cisco Unity plays all names listed in the directory, callers can find subscribers by using directory assistance. Subscribers still cannot easily address messages to a subscriber with a Japanese name in spelling mode, however.
Cisco Unity plays the names of subscribers for caller selection—rather than requiring the caller to search by spelled name—when the Play All Names check box is checked on the directory handler Profile page in the Cisco Unity Administrator. Cisco Unity automatically plays the names of all subscribers in the directory when either of the following conditions is true:
•One to five subscriber names are listed in the directory.
•There are more than five—but fewer than 51—subscriber names listed in the directory and the caller chooses to play all names listed in the directory.
Note that when there are more than 51 names in the directory, Cisco Unity requires that the caller search for a subscriber by spelled name.
Text to Speech Does Not Play Name in From Field
By design, when subscribers listen to their e-mail messages by using the Cisco Unity phone conversation, the text-to-speech (TTS) feature does not "read" the name in the From field to subscribers. Thus, if the message is from someone who is not a Cisco Unity subscriber, the Cisco Unity conversation does not indicate who sent the message. However, when a message is from a Cisco Unity subscriber, the Cisco Unity conversation plays the name (if one is recorded) or extension for that subscriber.
The design allows better TTS performance, and has worked as described since Cisco Unity 2.4(6). For more information, refer to caveat CSCdx95644. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.)
Windows Terminal Services
Table 5 lists the limitations on using Windows Terminal Services on a Cisco Unity server with version 4.0(1) and later.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Note that this section contains caveat information for Cisco Unity Release 4.0(2) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveats—Release 4.0(2)
Resolved Caveats—Release 4.0(2)
Table 7 contains only those Sev 1, Sev 2, and customer-found Sev 3 caveats resolved in the 4.0(2) release.
Table 7 Cisco Unity Release 4.0(2) Resolved Caveats
Caveat Number Severity DescriptionCSCdz50889
CSCdz509523
Cisco Unity does not play voice messages - it jumps directly to the message footer after the message header. Also, the message waiting indicator (MWI) on the subscriber phone flashes on, then turns off spontaneously.
The subscriber workstation had the third-party product Command Anti-Virus for Windows installed. This product uses a MAPI scanner that sets the MAPI property AVP_MESSAGE_TYPE to 0 for voice messages. Setting this value prevents Cisco Unity from recognizing voice messages.
Workaround
Uninstall Command AntiVirus for Windows. Cisco does not support this product on subscriber workstations.
Refer to the "Unsupported Third-Party Software" section of the Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
CSCdv77509
2
JPN: Upgrade failed with corrupted msg while copying file
CSCdx12981
2
SA/AA: Schedule tables always displayed in 24-hour time format
CSCdx24379
3
Notification/private list is greyed out when COS has system access
CSCdx44689
3
FO: Ports remain registered after failover when 1 port locked
CSCdx61880
3
Loads Crashing - acmStreamClose failed with error(5)
CSCdx77631
2
SA Subs page times out in large system during wildcard Find
CSCdx95644
3
Unity Text-To-Speech feature does not "read" the From field when subscribers play their emails over the phone. Although the feature is designed this way to enhance TTS performance, this is regarded as a problem by customers because Cisco Unity does not identify the sender when it is someone who is not a Cisco Unity subscriber. When the message is from a subscriber, Cisco Unity either plays the name--if one is recorded, or the extension for that subscriber.
There is no workaround. The feature works as designed.
CSCdy01456
3
SA shows locked account as unlocked
CSCdy16295
3
FCW error messages should explain the problem clearly
CSCdy47698
3
No way to enforce installation of Ex2k SP2 during upgrade
CSCdz03192
3
Cannot import adofre15.reg error during Unity installation
CSCdz17817
3
Display error message when adding/importing user relevant to DSAD
CSCdz18621
2
MSCW: Exch permissions not checked for Dir svcs acct during upgrade
CSCdz23177
2
A reply voice message is not delivered if the original message is created in Lotus Notes client and the reply message is sent via phone.This defect exists in Cisco Unity 4.x. This defect will occur if the voice message is left using Notes client 5.0.10.
Workaround
a. Uninstall Lotus DUCs csClient via the Control Panel.
b. Uninstall the G.729 codec. Do not restart the workstation.
c. Uninstall the Lotus Notes client completely.
d. Install the Lotus Notes 5.0.11 client and configure it for the user.
e. Install Lotus DUCs csClient and the G729 codec, and restart the workstation when prompted.
CSCdz24111
3
Unity should better handle WAVs with bad RIFF header section lengths
CSCdz27593
3
MWI requests are not getting pushed onto the Notifier Queue
CSCdz30359
3
Need event log warning if message is discarded due to Record Min Len
CSCdz32613
2
UnityDb failed to upgrade schema from 3.1(3) to 4.0(0.267)
CSCdz33350
2
CUBI: Peer domains are not available for selection
CSCdz34690
2
"Notifications going out serially, performance slowed"
CSCdz34786
2
TTS RealSpeak fails to load if more than 9 languages are installed
CSCdz34890
3
Reply not always offered by conversation when using blind addressing
CSCdz37893
2
CiscoPCA access denied if user name or alias has non-ENU characters.
CSCdz38060
3
"Using Alternate Conversation, short cut to deleting messages fails"
CSCdz39131
3
"When trying to create Dist List with /, we get Unknown Error"
CSCdz48740
3
No reliable way to prevent RPC Hang at customer sites
CSCdz48747
2
Port hung with AvTTS_MC 1016 WavOutPlay WavOutClose app log error
CSCdz50076
2
DOM: Domino cluster support fails if clustermate name longer
CSCdz54589
3
Unity fails to start if Rule Index in SQL table is out of order
CSCdz55952
3
Unable to import DL into Cisco Unity when org name contains & symbol
CSCdz63531
2
CPCA:Recorded voice stream from Inbox fails due to server busy state
CSCdz64644
3
Disabled transfer rules are used when schedule not active
CSCdz64982
3
Greeting source set to blank plays the system greeting
CSCdz69110
3
Misconfigured DNS causes exception in MSCW (configuration setup)
CSCdz70810
3
Copy of switch file should be ignored.
CSCdz74361
3
AMIS: Extensive incoming macro trace should set more micro traces
CSCdz75891
3
Optional Conv: Confirm delete does not delete the message
CSCdz80608
2
SA: User added to Ex server get added to a different Ex server
CSCdz84755
3
Cisco Unity system connected to Domino server recognizes a forwarded fax message as e-mail. Cisco Unity conversation doesn't play a voice attachment for the message and doesn't present an option to send the message to a fax machine.
Workaround
If you are forwarding a fax message to another Unity subscriber via phone, don't record a voice introduction. If you are forwarding a fax message via Notes Client, don't add any attachments or text to the body of the message.If you have received a forwarded fax message and Cisco Unity recognizes it as e-mail, use Notes Client to check the message.
CSCdz85359
2
SA: Cannot choose Ex5.5 server to home user on
CSCdz85986
3
Conversation errors in Event viewer when in UMR mode
CSCdz89697
3
LogMgr should tolerate/report problems with reg diag grid
CSCea04029
2
Conversation fails to find language when building phrase
CSCea05124
2
LogMgr & other services fail to initialize if root path has a space
CSCea06790
3
The upgrading or modifying a Cisco Unity 4.0 system section
CSCea06800
3
Step 4 in the task list
CSCea07024
3
SA: Failed extension change still updates contact rule table in error
CSCea08124
2
Miu timing errors with SerialAutoAnswer/WaitIfBufferedPacketPresent
CSCea12285
3
Subscriber deletes leave orphaned alternate extensions on remote sys
CSCea16589
2
CiscoPCA is not installed using Unity 4.0(1) release DVD
CSCea19380
2
JPN: SA subscriber page cannot open with error (SaConstInc.asp)
CSCea21953
3
Unity 4.0 support of Exchange 5.5 ambiguous.
CSCea24768
3
SAG online help is incorrect for directory handler match list options.
Documentation Updates
Errors
This section lists errors in the current Cisco Unity documentation and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Obtaining License Files for Additional Features: Cisco Unity Installation Guide
The "Obtaining Cisco Unity License Files" section in the "Modifying the Cisco Unity 4.0 System" chapter of the Cisco Unity Installation Guide, Release 4.0(x) incorrectly instructs you to use the product authorization key (PAK) listed in the Cisco Unity Software Keys booklet that is shipped with the software discs.
Instead, when you provide registration information on Cisco.com, you use the PAK from the claim certificate that Cisco sent when the additional features were purchased.
Changes
This section lists changes to the current Cisco Unity documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Creating an Integration for a Circuit-Switched Phone System: Cisco Unity Integration Guides
In the procedure "To Create an Integration" in the "Creating a New Integration with the Phone System" section of the Cisco Unity integration guides for circuit-switched phone systems, the Configuration File field should appear in the table listing the settings for the Select Phone System Manufacturer page of the Cisco Unity Telephony Integration Setup wizard.
Table 8 includes the revisions to the table.
Omissions
This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Determining the Cause of Failover or Failback: Cisco Unity Failover Configuration and Administration Guide
The table in the section "Determining the Cause of Failover and Failback" of the Cisco Unity Failover Configuration and Administration Guide should include the following information in the last row (the primary server has event ID 1048, and the secondary server has event ID 1050, 1047, and CiscoUnity_Miu 542) for the causes of failover or failback:
•A caller dialed the extension of a voice messaging port in the secondary server and the Force Failover If Call Arrives on Inactive Secondary check box is checked in the Failover Monitor, causing failover to occur.
•(Circuit-switched phone systems) For phone systems that use a linear hunt group (the hunt group starts searching always with the same voice messaging port), an unintended failover may occur when the Force Failover If Call Arrives on Inactive Secondary check box is checked in the Failover Monitor. With this configuration, if a call to Cisco Unity is terminated either before being answered or within a few seconds after being answered by the primary server, the phone system may route a second call immediately to the same port causing the secondary server to count rings from both calls as a single call thus triggering failover.
This cause can be eliminated by setting up a "guard timer" (a timer that enforces a minimum interval between consecutive calls sent to a given port) on the phone system. This timer may not be available on all phone systems.
Viewing License Pooling Information: Cisco Unity System Administration Guide
The following procedure for viewing Cisco Unity license pooling information was not included in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide.
To view the license pooling information
Step 1 On a Cisco Unity server where pooling is enabled, double-click the Cisco Unity Tools Depot icon on the desktop.
Step 2 Under Administration Tools, double-click License Info Viewer.
Step 3 Under Cisco Unity Licensing, double-click License Pool.
Step 4 In the right pane, double-click the pooled feature to view the Cisco Unity servers that are contributing and using licenses for the feature.
Troubleshooting
Cisco Unity troubleshooting information can be found:
•In the Cisco Unity Troubleshooting Guide, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.
•At the Cisco TAC website http://www.cisco.com/en/US/support/index.html.
Installing a Cisco Unity Demonstration System
A demonstration system is a fully functioning version of Cisco Unity that has the limits noted in the "Limits on a Cisco Unity Demonstration System" section. A demonstration system uses one of two different license files:
•Default license file (available on the Cisco Unity server).
•Time-limited license file (must be ordered from Cisco).
Note Because a demonstration system is a fully functioning Cisco Unity system, installing a demonstration system requires the same level of care and attention to detail that is required of installing a system on a customer site. To successfully install a demonstration system, refer to the instructions in the Cisco Unity Installation Guide and in the integration guide for your phone system. Cisco TAC does not provide support for Cisco Unity demonstration systems.
The software for a demonstration system can be ordered online. The orderable demonstration system is the easiest way to get an entire set of the discs, including third-party software (except Windows 2000 Server). It is available at http://www.cisco.com/go/marketplace.
We strongly recommend that you install a demonstration system by using the software you receive when you purchase either the full version of Cisco Unity or the orderable demonstration system. Both include the versions of third-party products that Cisco Unity requires to function properly. Installations of demonstration systems frequently fail because the installer is using an unsupported version of third-party software.
To enable the demonstration system, see the applicable section, depending on which license file you are using:
•"Enabling a Cisco Unity Demonstration System with the Default License File" section.
•"Enabling a Cisco Unity Demonstration System with the Time-Limited License File" section.
See also the "Converting a Cisco Unity Demonstration System to a Standard System" section, if applicable.
Limits on a Cisco Unity Demonstration System
Depending on the type of license file you use—Default License File or Time-Limited License File—the Cisco Unity demonstration system will have the limits listed below.
Default License File
•6 languages
•2 RealSpeak text-to-speech (TTS) sessions
•10 mailboxes for one of the following subscriber types:
–Unified Messaging (UM) subscribers
–Voice Messaging (VM) subscribers
•10 Cisco Unity Inbox subscribers
•2 voice ports
•30-second limit for messages
•The ability to integrate with any supported phone system
Time-Limited License File
The time-limited license enables either Unified Messaging (UM) or Voice Messaging (VM) with the following limitations:
•UM feature package
–50 UM subscribers with 16 sessions
–2 RealSpeak text-to-speech (TTS) sessions
–2 languages
–AMIS
–4 voice messaging ports
•VM feature package
–50 VM subscribers with 16 sessions
–2 RealSpeak text-to-speech (TTS) sessions
–2 languages
–25 Cisco Unity Inbox users
–4 voice messaging ports
The time-limited license includes the following additional limitations:
•Time limit (after which Cisco Unity stops handling calls)
–60 days
–90 days
•Only one license file on the Cisco Unity server is permitted
•Non-renewable
•Locked to the specific MAC address of the network interface card (NIC) on the Cisco Unity server
•The ability to integrate with any supported phone system
Enabling a Cisco Unity Demonstration System with the Default License File
The default license file (CiscoUnity40.lic) is automatically copied to the Cisco Unity server during installation.
To enable a demonstration system with the default license file
Step 1 Install Cisco Unity as described in the Cisco Unity Installation Guide—up to the point where the Install the Cisco Unity License Files screen appears in the main window of the Cisco Unity Installation and Configuration Assistant.
Step 2 Click Run the Cisco Unity Install License File Wizard.
Step 3 On the Welcome screen of the wizard, click Next.
Step 4 Click Add.
Step 5 Browse to the CommServer\Licenses directory, and double-click CiscoUnity40.lic.
Step 6 Click Next.
Step 7 In the Licenses list, confirm that the license information is correct.
Step 8 Click Next.
Step 9 Click Finish.
Step 10 Continue following the instructions in the Cisco Unity Installation Guide to complete the installation.
Enabling a Cisco Unity Demonstration System with the Time-Limited License File
Do the following three procedures to obtain a time-limited license file and enable a Cisco Unity demonstration system.
To get the MAC address of the Cisco Unity computer
Step 1 On the computer where Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value for Physical Address, excluding the hyphens (for example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5), or save it to a file that you can access during online registration.
If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.
Step 4 Close the command prompt window.
To register and obtain the license files
Step 1 Browse to the applicable software registration site (URLs are case sensitive):
Registered user
on Cisco.comhttp://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl
Not a registered user on
Cisco.comhttp://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl
Step 2 In the Voice Products section, under Cisco Unity Software, click 4.0 New Install & Add-On Feature Licenses.
Step 3 Enter the requested information, and click Submit.
Step 4 You will receive an e-mail with the Cisco Unity license file.
To install license files
Step 1 Install Cisco Unity as described in the Cisco Unity Installation Guide—up to the point where the Install the Cisco Unity License Files screen appears in the main window of the Cisco Unity Installation and Configuration Assistant.
Step 2 Click Run the Cisco Unity Install License File Wizard.
Step 3 On the Welcome screen of the wizard, click Next.
Step 4 Click Add.
Step 5 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved.)
Step 6 Browse to drive A or to the location where the license files have been stored.
Step 7 Double-click the file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Step 8 Click Next.
Step 9 In the Licenses list, confirm that the license information is correct.
Step 10 Click Next.
Step 11 Click Finish.
Step 12 Continue following the instructions in the Cisco Unity Installation Guide to complete the installation.
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received the license file for a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1 Log on to Windows by using the Cisco Unity installation account.
Step 2 Exit the Cisco Unity software.
Step 3 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 4 Under Administration Tools, double-click License File Install Wizard.
Step 5 On the Welcome screen of the wizard, click Next.
Step 6 Click the name of the demonstration license file (CiscoUnity40.lic or the time-limited license file), and click Delete to remove the demonstration license file from the list. (The file will not be deleted from your local system.)
Step 7 Click Add.
Step 8 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with licenses for Cisco Unity features. The instructions in the e-mail directed that the attached file be saved.)
Step 9 Browse to drive A or to the location where the license files have been stored.
Step 10 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Step 11 If you are adding more than one license file, click Add, and repeat Step 9 and Step 10 for each license file.
Step 12 Click Next.
Step 13 In the Licenses list, confirm that the license information is correct.
Step 14 Click Next.
Step 15 Click Finish.
Step 16 Restart the Cisco Unity server.
Step 17 If you are not adding voice ports, skip to step 19.
Otherwise, provide additional ports for the Cisco Unity system. The way you provide additional ports depends on the type of phone system integration you have:
Step 18 Configure Cisco Unity to use the additional ports:
a. On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
b. Under Switch Integration Tools, double-click Telephone Integration Manager.
c. In the left pane, click <Integration name>.
d. In the right pane, click <Phone system name>.
e. Click the Ports tab.
f. Click Add Port.
g. Enter the settings for the voice messaging ports. See the procedure "To enter the voice messaging port settings for the integration" in the applicable Cisco Unity integration guide.
h. When prompted, restart the Cisco Unity server.
Step 19 If you are not adding languages or the RealSpeak text-to-speech engine, you are finished converting the demonstration system to a standard system.
If you are adding languages or the RealSpeak text-to-speech engine, install the feature files and enable the feature(s):
a. If virus-scanning software or the Cisco IDS Host Sensor Agent is installed on the Cisco Unity server, disable virus-scanning services and set the IDS Host Sensor Agent to run in On-Warning mode. Refer to the "Setting Security-Monitoring Software Before Running the Installation Programs" section of the "Customizing the Cisco Unity Platform" chapter of the Cisco Unity Installation Guide.
b. On the Cisco Unity DVD or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
c. If prompted, double-click the language of your choice to continue the installation.
d. On the Summary screen, click Add or Change Cisco Unity Features.
e. Follow the on-screen prompts until the Select Features dialog box appears.
f. In the Select Features dialog box, check the Upgrade Cisco Unity check box.
g. Check the Enable TTS check box, if applicable.
h. Uncheck the Install Voice Card Software check box.
i. Click Next.
j. Choose the prompt set to install, and click Next.
k. In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.
Note that if you are using text to speech (TTS) and are using Australian English or New Zealand English as the phone language, also install U.S. English or UK English for the TTS language.
l. Set the default languages for the phone, GUI, and TTS, and click Next.
m. Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.
n. Check the Yes, I Want to Restart My Computer Now check box, and click Finish.
The Cisco Unity Installation and Configuration Assistant displays check marks next to "Install Cisco Unity" and "Install the Cisco Unity License Files," and the Configure the Cisco Unity Services screen appears in the main window.
o. In the main window of the assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
p. On the Welcome screen, click Next.
q. Select the message store type, and click Next.
r. Follow the on-screen prompts to complete the configuration.
The Cisco Unity Installation and Configuration Assistant displays a check mark next to "Configure the Cisco Unity Services," and the Configure the Cisco Unity Message Store screen appears in the main window.
s. In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
t. Confirm that the message store server is running. If the message store server is not running, configuring the message store will fail.
u. On the Welcome screen, click Next.
v. Follow the on-screen prompts.
w. When message store configuration is complete, click Finish.
The Cisco Unity Installation and Configuration Assistant displays a check mark next to "Configure the Cisco Unity Message Store."
x. When the Summary screen appears, click Close.
y. If virus-scanning software or the Cisco IDS Host Sensor Agent is installed on the Cisco Unity server, re-enable virus-scanning services and reset the IDS Host Sensor Agent to run in On-Protecting mode. Refer to the "Resetting Security-Monitoring Software After the Installation Programs Have Been Run" section of the "Installing and Configuring Cisco Unity Software" chapter of the Cisco Unity Installation Guide.
z. Make the feature available for use:
LanguagesRefer to the "Multiple Languages" chapter of the Cisco Unity System Administration Guide on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guides_list.html.
TTSPut subscribers in a class of service (COS) that includes TTS. Refer to the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guides_list.html.
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.
•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.
•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
Release Notes for Cisco Unity Release 4.0(2)
Copyright © 2003 Cisco Systems, Inc. All rights reserved.