Table Of Contents
Customizing the Cisco Unity Platform
Disabling Virus-Scanning Services
Running the Cisco Unity System Preparation Assistant
Installing Administration Software for MSDE 2000
Connecting the Cisco Unity Server to the Network
Assigning an IP Address
Verifying the IP Address and the Network Connection
Changing Folder Settings in Windows Explorer
Adding the Cisco Unity Server to an Existing Domain
Customizing the Cisco Unity Platform
In this chapter, you do the following tasks in the order listed:
1. 
If virus-scanning software is installed on the Cisco Unity server: Disable any virus-scanning services. See the "Disabling Virus-Scanning Services" section.
2. Run the Cisco Unity System Preparation Assistant to install required Windows components, the browser and database, and required service packs. See the "Running the Cisco Unity System Preparation Assistant" section.
3. If the system is using MSDE 2000: Install Enterprise Manager. See the "Installing Administration Software for MSDE 2000" section.
4. Connect the Cisco Unity server to the network. See the "Connecting the Cisco Unity Server to the Network" section.
Note Cisco ICS 7750: If you are installing Cisco Unity in the Cisco ICS 7750, skip Task 5.
5. If the system has a network connection: Assign a static IP address, if applicable and if you did not do so while installing Windows 2000 Server. See the "Assigning an IP Address" section.
Note Cisco ICS 7750: If you are installing Cisco Unity in the Cisco ICS 7750, skip Task 6.
6. If the system has a network connection: Confirm that the server has a valid IP address and is connected to the network. See the "Verifying the IP Address and the Network Connection" section.
7. Change folder settings in Windows Explorer so all files and folders are visible during Cisco Unity troubleshooting. See the "Changing Folder Settings in Windows Explorer" section.
8. Install Microsoft Active Directory, or add the Cisco Unity server to an existing domain. See the "Adding the Cisco Unity Server to an Existing Domain" section.
When you are finished with this chapter, return to the applicable task list for your platform type to continue installing the Cisco Unity system correctly:
•Task List for Installing Cisco Unity on a Qualified Server
•Task List for Installing Cisco Unity in the Cisco ICS 7750
Note The tasks in the list reference detailed instructions in the Cisco Unity Installation Guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.
Disabling Virus-Scanning Services
Before running the Cisco Unity System Preparation Assistant, disable any virus-scanning services on the Cisco Unity server. Disabling the services speeds up the installation process.
Refer to the virus-scanning software documentation for information on determining the virus-scanning services and on disabling them.
The Cisco Unity Installation Guide alerts you when to re-enable the virus-scanning services later in the installation process.
Running the Cisco Unity System Preparation Assistant
The Cisco Unity System Preparation Assistant is a program that helps customize the platform for Cisco Unity by checking for and installing the following required Windows components, browser, database, and service packs:
•MSXML 3.0 with Service Pack 1
•Internet Information Services (IIS)
•Windows Terminal Services
•NNTP Service
•SMTP Service
•Message Queuing Services version 2.0
•Windows 2000 Service Pack 3
•Internet Explorer 6.0 with Service Pack 1
•SQL Server 2000, Service Pack 2, and Security Rollup Package 1
or
MSDE 2000, Service Pack 2, and Security Rollup Package 1
Note To install missing components, the assistant requires the Service Packs and Data Store compact discs that are shipped with Cisco Unity.
To run the Cisco Unity System Preparation Assistant
Step 1 Log on to Windows by using an account that is a member of the Local Administrators group.
Step 2 Insert Cisco Unity Service Packs CD 1 in the CD-ROM drive.
Step 3 Browse to the Cuspa directory, and double-click Cuspa.vbs.
Step 4 On the Cisco Unity Server Characteristics page, set the following fields:
Configuration
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Click Unified Messaging or Voice Messaging, depending on the Cisco Unity configuration.
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Failover
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Uncheck the This Is a Primary or Failover Server check box.
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Number of Ports
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Enter the number of voice ports that you are connecting with the Cisco Unity server.
The assistant uses the information to determine if the system requires SQL Server or MSDE. For systems with more than 32 ports, SQL Server is required. Otherwise, MSDE is required.
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Step 5 Click Next. The assistant lists the components and indicates whether or not they are installed.
Step 6 Follow the prompts to install any missing components until you are prompted to install the data store.
Note If a Microsoft AutoMenu window appears when the assistant is installing an application, close the window and allow the assistant to continue.
Step 7 If MSDE is being installed, skip to Step 8.
If SQL Server is being installed, do the following 23 substeps:
Note Install SQL Server in the location you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.
a. When the Microsoft SQL Server 2000 Standard Edition window appears, click SQL Server 2000 Components.
b. In the Install Components window, click Install Database Server.
c. In the Welcome dialog box, click Next.
d. In the Computer Name dialog box, click Next to accept the default setting Local Computer.
e. In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.
f. Follow the on-screen prompts until the CD Key dialog box appears.
g. Enter the key for Cisco Unity Data Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs, and click Next.
h. In the Installation Definition dialog box, click Next to accept the default setting Server and Client Tools.
i. In the Instance Name dialog box, check the Default check box.
j. Click Next.
k. In the Setup Type dialog box, click Next to accept the default setting Typical.
l. At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.
m. Under Service Settings, click Use a Domain User Account.
n. Under Service Settings, in the Username, Password, and Domain boxes, specify a domain user account that:
–Has the right to log on as a service.
–Is a member of the Administrators local group.
o. Click Next.
p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication Mode.
If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.
q. Click Next.
r. In the Start Copying Files dialog box, click Next.
s. In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of processors in the Cisco Unity server.
t. Click Continue.
u. If you are prompted about shutdown tasks before continuing with the installation, click Next.
v. Click Finish.
w. Restart the server, and skip to Step 9.
Step 8 If MSDE is being installed, do the following two substeps:
a. Follow the on-screen prompts.
b. When the installation is complete, click Yes to restart the server.
Step 9 When SQL Server or MSDE installation is complete, continue following the on-screen prompts in the assistant to complete the platform customization.
Caution When Internet Explorer was installed, the file WScript.exe was installed automatically. Do not remove WScript.exe, or the Cisco Unity Setup program will fail later in the installation process.
For manual procedures for installing the required Windows components, browser, database, and service packs, see "Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant."
Installing Administration Software for MSDE 2000
When the Cisco Unity System Preparation Assistant installs MSDE 2000, it does not include administration software. You install Enterprise Manager administration software so that Cisco TAC can access the Cisco Unity MSDE databases during troubleshooting.
To install Enterprise Manager
Step 1 After the server restarts, log on to Windows.
Step 2 If the Cisco Unity Data Store 2000 compact disc does not run automatically, browse to the root directory, and double-click Autorun.exe.
Step 3 Click SQL Server 2000 Components.
Step 4 Click Install Database Server.
Step 5 In the Welcome dialog box, click Next.
Step 6 In the Computer Name dialog box, click Next to accept the default setting Local Computer.
Step 7 In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.
Step 8 Follow the on-screen prompts until the CD Key dialog box appears.
Step 9 Enter the key for Cisco Unity Data Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs.
Step 10 Click Next.
Step 11 In the Installation Definition dialog box, click Client Tools Only.
Step 12 Click Next.
Step 13 In the Select Components dialog box, uncheck all check boxes in the Components list except Management Tools.
Step 14 Select Management Tools (but do not uncheck the check box).
Step 15 In the Sub-Components list, uncheck all check boxes except Enterprise Manager, and click Next.
Step 16 In the Start Copying Files dialog box, click Next.
Step 17 Click Finish.
Connecting the Cisco Unity Server to the Network
To connect the Cisco Unity server to the network
Attach the network cable to the Cisco Unity server.
Assigning an IP Address
The Cisco Unity server must have an IP address for network administration of Cisco Unity and for subscriber access to the Cisco Personal Communications Assistant (PCA), which provides subscriber access to the Cisco Unity Assistant.
If you installed the operating system from the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco and connected to a network that has a Dynamic Host Configuration Protocol (DHCP) server, the Cisco Unity server is configured to automatically obtain an IP address from the DHCP server.
If the network does not have a DHCP server or if you prefer to manually assign a static IP address, do the following procedure.
To assign a static IP address
Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.
Step 2 Click Properties.
Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.
Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.
Step 5 Enter applicable values. For more information, refer to Windows 2000 Help.
Step 6 Click OK.
Step 7 Restart the server.
Verifying the IP Address and the Network Connection
Whether the network has a DHCP server or you assigned a static IP address, verify the IP address and the network connection.
To verify the IP address and the network connection
Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Verify the IP address of the Cisco Unity server.
Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.
If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning an IP Address" section, or the Cisco Unity server is not connected to the network.
Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.
If the device sends a reply, the Cisco Unity server has a valid IP address.
If the device does not reply, either the Cisco Unity server has a problem obtaining an address from the DHCP server, or the assigned static IP address conflicts with the IP address of another computer on the network. Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.
Changing Folder Settings in Windows Explorer
You change folder settings so that all files and folders—including system files—are visible in Windows Explorer during Cisco Unity troubleshooting.
If you installed Windows 2000 from the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco, all files and folders are already visible in Windows Explorer.
Note If you do not do the following procedure now, Cisco TAC may ask you to do it later.
To change folder settings in Windows Explorer
Step 1 On the Windows desktop, double-click My Computer.
Step 2 On the Tools menu, click Folder Options.
Step 3 Click the View tab.
Step 4 Click Show Hidden Files and Folders.
Step 5 Uncheck the Hide File Extensions for Known File Types check box.
Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.
Step 7 Click Apply.
Step 8 Click Like Current Folder, and click Yes to confirm.
Step 9 Click OK.
Adding the Cisco Unity Server to an Existing Domain
The Cisco Unity server must be a member server in an existing domain. Cisco Unity interactions with the message store do not allow the server to be in a workgroup.
Do the following procedure to add the Cisco Unity server to an existing domain without making it an additional domain controller in that domain.
Note We recommend that you install the Cisco Unity server in the same domain as the Domino server that homes the Cisco Unity subscribers.
To add the Cisco Unity server to an existing domain
Step 1 On the Windows Start menu, click Settings > Control Panel > System.
Step 2 Click the Network Identification tab.
Step 3 Click Properties.
Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.
Step 5 Click OK.
Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.
Step 7 Click OK three times.
Step 8 Click Yes to restart the server.
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